Tag: abandonment rates

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Software 4 New Trends to Watch in Mobile Customer Service

1. Shai Berger Co-Founder & CEO Fonolo 4 New Trends to Watch in Mobile Customer Service Aug 7th, 2014 at 2:00 PM ET 2. The Power of the Customer Experience • The new…

Technology 3 Ways to Build Better Relationships with Your Customers

1. Shai Berger Co-Founder & CEO Fonolo 3 Ways to Build Better Relationships with Your Customers June 19, 2014 2:00 PM ET JD Peterson VP of Product Marketing Zendesk 2.…

Technology Top 5 Contact Center Trends for 2014

1. Webinar: Top 5 Contact Center Trends for 2014 January 30, 2014 2:00 PM ETShai Berger Co-Founder & CEO Fonolo 2. In a Multi-Channel World, Voice is Still King 3. For…

Technology The #1 Way to Smooth Out Volume Spikes in Your Call Center

1. Shai Berger Co-Founder & CEO Fonolo 3 Ways to Build Better Relationships with Your Customers June 19, 2014 2:00 PM ET JD Peterson VP of Product Marketing Zendesk 2.…

Technology Top 5 Customer Experience Trends

1. Top 5 Customer Experience Trends for 2013 Shai Berger Co-Founder & CEO Fonolo Sept 26, 2013 2:00 PM EDT 2. The Appeal of Self-Service 3. 3 Q: What does that mean for…

Technology Webinar Top 5 Call Center Trends

1. Top 5 Call Center Trends for 2013Jan. 31, 20132:00 PM ET Shai Berger Co-Founder & CEO Fonolo 2. The 2013 Call Center Landscape 3. Brand Perception The Role ofMobility…

Technology The ROI of Call-Backs for Your Call Center

1. Webinar: The ROI of Call-Backs for Your Call Center Speaking: Shai Berger Co-Founder & CEO Fonolo July 30th, 2015 2:00 PM ET 2. Businesses lose customers every day…