Top Banner
Webinar: The ROI of Call-Backs for Your Call Center Speaking: Shai Berger Co-Founder & CEO Fonolo July 30 th , 2015 2:00 PM ET
9

The ROI of Call-Backs for Your Call Center

Aug 13, 2015

Download

Technology

Daniela Puzzo
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: The ROI of Call-Backs for Your Call Center

Webinar:The ROI of Call-Backs for

Your Call Center

Speaking:

Shai BergerCo-Founder & CEO Fonolo

July 30th, 20152:00 PM ET

Page 2: The ROI of Call-Backs for Your Call Center

Businesses lose

customers every day by putting them

on hold.

Page 3: The ROI of Call-Backs for Your Call Center

Good news!The problem is easily fixed…

“Press 1 to get a call-back from the next agent.”

Page 4: The ROI of Call-Backs for Your Call Center

More good news!Call-backs can provide concrete ROI for your call center

Let’s find out how…

Page 5: The ROI of Call-Backs for Your Call Center

ROI via Lower Abandon Rate

Raza JivaniNationstar Mortgage

This was the first ever cloud solution in our organization… lowered abandonment rates, at peak times

Chris AbelBright Horizons

We saw an immediate impact on our abandonment rate… on our busiest days it was down by… 33% 35%

Page 6: The ROI of Call-Backs for Your Call Center

ROI via Shorter Handle Time

Page 7: The ROI of Call-Backs for Your Call Center

ROI via Reduced Telco Cost

Page 8: The ROI of Call-Backs for Your Call Center

And more!30 p

g eBoo

k

Page 9: The ROI of Call-Backs for Your Call Center

A real-life phone interview

Register for this free webinar to join the live Q&A.

July 30, 2015 2:00 PM EDT

Register Now!