Tag: abandonment rates

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shai berger

Software 4 New Trends to Watch in Mobile Customer Service

1. Shai Berger Co-Founder & CEO Fonolo 4 New Trends to Watch in Mobile Customer Service Aug 7th, 2014 at 2:00 PM ET 2. The Power of the Customer Experience • The new…

Software Fonolo call back solutions for avaya call centers

1. Shai Berger Co-Founder & CEO Fonolo Webinar: Fonolo Call-Back Solutions for Avaya Call Centers May 29, 2014 2:00 PM ET 2. Businesses lose customers every day by putting…

Technology 3 Ways to Build Better Relationships with Your Customers

1. Shai Berger Co-Founder & CEO Fonolo 3 Ways to Build Better Relationships with Your Customers June 19, 2014 2:00 PM ET JD Peterson VP of Product Marketing Zendesk 2.…

Software Are you losing customers to hold time

1. Shai Berger Co-Founder & CEO Fonolo Webinar: Are You Losing Customers to Hold Time? May 1, 2014 2:00 PM ET 2. Hold-Times Are A Top Complaint 3. of customers have ditched…

Technology The #1 Way to Smooth Out Volume Spikes in Your Call Center

1. Shai Berger Co-Founder & CEO Fonolo 3 Ways to Build Better Relationships with Your Customers June 19, 2014 2:00 PM ET JD Peterson VP of Product Marketing Zendesk 2.…

Technology Top 5 Customer Experience Trends

1. Top 5 Customer Experience Trends for 2013 Shai Berger Co-Founder & CEO Fonolo Sept 26, 2013 2:00 PM EDT 2. The Appeal of Self-Service 3. 3 Q: What does that mean for…

Business 5 Best Practices in Social Customer Service

1. 5 Best Practices in Social Customer Service May 17, 2012 Brought to you by: 1 2. 5 Best Practices in SocialCustomer ServiceToday’s speaker: Shai Berger, Co-Founder and…

Technology The ROI of Call-Backs for Your Call Center

1. Webinar: The ROI of Call-Backs for Your Call Center Speaking: Shai Berger Co-Founder & CEO Fonolo July 30th, 2015 2:00 PM ET 2. Businesses lose customers every day…