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Technology Self-Service Your Customers Will Love

1. SELF-SERVICE YOUR CUSTOMERS WILL LOVE2 | Self-Service Your Customers Will Love 2. TABLE OF CONTENTS Understanding Self-Service………….…….…....……3 Effectively…

Documents Alliance of Information and Referral Systems (AIRS) 2009 Conference PRESENTATION Transitioning from....

Slide 1Alliance of Information and Referral Systems (AIRS) 2009 Conference PRESENTATION Transitioning from Keywords to Taxonomy in your Resource Department and your Call…

Documents Akamai Media Analytics: Driving Engagement Girish Bettadpur, Sr Product Manager Emily Glass, Sr...

Slide 1Akamai Media Analytics: Driving Engagement Girish Bettadpur, Sr Product Manager Emily Glass, Sr Product Marketing Manager Slide 2 Akamai Confidential©2011 AkamaiWe…

Documents TRD IVR\ Voice Portal Certification Request for Implementation Phase 02/23/2011 1.

Slide 1TRD IVR\ Voice Portal Certification Request for Implementation Phase 02/23/2011 1 Slide 2 Agenda Current State of TRD IVR and Call Center Services Project Purpose…

Business GCD-Week2-DigitalStrategy-Planning

1.Week 2 – Digital Strategy and Planning Keith Feighery2. The Digital Marketing Ecosystem 3.   4. Companies, both big and small, need to imagine themselves as publishers…

Business RIA material

1. Rich Internet Applications 101: A Primer for Marketing Agencies & Multimedia Developers By Andrea Simmons A White Paper from Integration New Media Integration New…

Technology eTail Keynote from Akamai CEO Tom Leighton

1. Transforming ExperiencesAcross the OmnichannelDr. Tom Leighton, CEO andCo-Founder, Akamai Technologies 2. 1 in 4Grow revenue opportunities with fast, personalized web…

Technology Folloyu sales deck

1. SEPTEMBER | 2013 Don’t Stop. Customer Presentation 2. 2 The Trend We live in a multi-screen environment, and online users consume content on different devices.…

Technology The ROI of Call-Backs for Your Call Center

1. Webinar: The ROI of Call-Backs for Your Call Center Speaking: Shai Berger Co-Founder & CEO Fonolo July 30th, 2015 2:00 PM ET 2. Businesses lose customers every day…

Data & Analytics Yap: Decision Frameworks for Rapidly Growing Business

1. yaapunderstand.plan.predict 2. www.yaap.io How to avoid silos? Which dots to connect? Can we match KPIs with goals? Small rapidly growing businesses face many challenges…