1. How a Call Center ImprovedCSAT Levels and Abandon RatesSept 11th, 2014 at 2:00 PM ETShai BergerCo-Founder & CEOFonoloJeannie SugaokaSenior VP of Support ServicesTech…
1. Webinar: Top 5 Contact Center Trends for 2014 January 30, 2014 2:00 PM ETShai Berger Co-Founder & CEO Fonolo 2. In a Multi-Channel World, Voice is Still King 3. For…
1. 4 Trends to Watch in 2014 Multi-Channel Customer Service December 11, 2013 2:00 PM ETShai Berger Co-Founder & CEO FonoloJohn Seeds Marketing Director Parature 2. Today’s…