1. The ITIL Service Management Lifecycle January 18, 2013Presented byJim WrightIndependent Training ConsultantIT Service Management – ITIL Overview 1 2. What Is ITIL? …
1. Differing Views in Development BY:JOSEFINA B. BITONIO,DPA 2. At end of the lecture, you will be able to: 1. Describe and explain the changingmeaning of development; 2.…
1. COUNSELING SERVICES 2. COUNSELING SERVICES Counseling - incurs moral responsibility that some basic guides are needed. The counselor should remember that he has an…
Agenda 1 2 Introduction to ITIL Key Concept 3 4 5 Service Lifecycle Key Principles, Models, and Process Questions and Answers ( Q & A) ITIL - MOTIVATIONS Introduction…
1. Define Service Explain the concept of Service Management Describe Service Lifecycle phases Describe processes within Service Lifecycle phases 2. First…
1. Se rvice De sig n Se rvice ITIL Service Strategy Service Operation Service Design Continual Service Improvement Service Transition ITIL V3 Core Framework – Service Strategy…
1. Management: Arab World Edition Robbins, Coulter, Sidani, Jamali Chapter 18: Managing Operations Lecturer: : [Insert your name here] 2. Learning OutcomesFollow this Learning…
1. Operations and Value Chain Management Chapter 19 2. L E A R N I N GO U T L I N EFollow this Learning Outline as you read and study this chapter. What Is Operations Management…
1. ITIL V3 Pensando o Processo 2. Qual é o seu negócio ? Treinar e Desenvolver Pessoas.Peter Drucker 3. 4. 5. A service is a means of delivering value to customers…