1. Martin Pscheidl, MBA, MSc, CMC [email protected] 2.  The IT Service Management Forum (itSMF) is an independent, international, non-profit organization of IT…

1.   2. Agenda 3 Service Lifecycle 1 Introduction to ITIL 2 Key Concept 4 Key Principles, Models, and Process 5 Questions and Answers ( Q & A) 3. ITIL - Motivations…

Agenda 1 2 Introduction to ITIL Key Concept 3 4 5 Service Lifecycle Key Principles, Models, and Process Questions and Answers ( Q & A) ITIL - MOTIVATIONS Introduction…

1. ITIL Capacity Management:Much More Than Charts Over Coffee Rich Fronheiser Metron-Athene, Inc. 2. Speaker Background BS, Mathematics, Juniata College (PA) MBA, University…

1. Six Sigma for it management – a pocket guide Six Sigma for IT Management – A Pocket Guide 2. About the ITSM Library the publications in the itSm Library cover best…

1. Six Sigma for it management – a pocket guide Six Sigma for IT Management – A Pocket Guide 2. About the ITSM Library the publications in the itSm Library cover best…

1. Six Sigma for it management – a pocket guide Six Sigma for IT Management – A Pocket Guide 2. About the ITSM Library the publications in the itSm Library cover best…

1. Introduction to Governance FrameworksA selection of governance tools and how they may be used. Elegant Solutions Boyd Carter - 2006 Copyright © 2006 elegantsolutions.ca…

1.Martin Pscheidl, MBA, MSc, CMC [email protected] 2.  The IT Service Management Forum (itSMF) is an independent, international, non-profit organization of IT Service…

1.ITIL® Service Management Practices: ITIL Qualification Scheme April 2012The Swirl logo™ is a Trade Mark of the Cabinet OfficeITIL® is a Registered Trade Mark of the…