Documents Itil overview

1. The ITIL Service Management Lifecycle January 18, 2013Presented byJim WrightIndependent Training ConsultantIT Service Management – ITIL Overview 1 2. What Is ITIL? …

Technology Information technology Infrastructure library{itil}

1. INFORMATION TECHNOLOGYINFRASTRUCTURE LIBRARY{ITIL} 2. AGENDA• Introduction• History• Overview of ITIL V3• Service Strategy• Service Design• Service Transition•…