Social Media insight for retailers. This presentation was delivered to Chatswood Chase retailers on 5 August, 2014. The two videos used in this presentation are: How do you…

Slide deck from my talk on Why User Experience Matters, delivered at Honeywell Bangalore, Orion Campus

Presentation from TechDays 2010, introducing Metro, the design language of Windows Phone 7

HR practices- EILEEN FISHER.

We can bet you've been appalled and underwhelmed by the level of customer service you've received by a company. Have you ever been pleasantly surprised and delighted…

The necessity to set up a fortified social media presence arises from the need to create a brand awareness and influence the potential customers. Further, a strong online…

Contrasting between wisdom and folly.

Who Are You Really Working For? Most Likely A Hiring Manager. So for you to thrive in your career, you need to keep that Hiring Manger happy. Jim McCarthy has spent 15 years…

8 Customer Experience Lessons from Paul McCartney On 19 July 2013, I watched Paul McCartney play the first rock concert ever at Seattle’s Safeco Field. He delivered an…

26 NOVEMBER 2013  LAB / TORINO  by UX A KEY user experience Develop a large base of happy customers USER EXPERIENCE Make users do what you want, while satisfying their…