Social Media 8 Steps to the Ultimate Surprise & Delight Campaign

We can bet you've been appalled and underwhelmed by the level of customer service you've received by a company. Have you ever been pleasantly surprised and delighted…

Business How Living Social uses Rypple

making waves with rypple •  live in more than 616 markets around the world •  more then 65 million members worldwide, 22 countries on 6 continents •  67 million…

Design Tail wags the dog: How small-scale user research can influence a large-scale corporation

This presentation was originally given at UX New Zealand on Nov 7th 2013. Tail Wags the Dog centers on a user research project conducted in the emerging market of rural India.…