Social Media insight for retailers. This presentation was delivered to Chatswood Chase retailers on 5 August, 2014. The two videos used in this presentation are: How do you…

This special series of cartoons, with short insights from both Hugh MacLeod and Brian Solis, will help you see things differently. N.B. You'll be asked for your email…

Business Innovation by Design is multidisciplinary framework that guides businesses on what and how to innovate and grow. In a hyper-competitive market, business can no longer…

This is the presentation I shared at our (space150's) Deepspace event on Modern Brand Building. Dion Hughes of Persuasion Arts & Sciences and Adrian Ho of Zeus Jones…

Digital Trends for 2010 based around 4 themes including: Real-time, Won't believe the hype, Good cause/Cause Good and Developing a Playful Side. David J Carr, Digital…

Companies and brands should think about (user) experience to find new competitive edge for their business. Better experiences create more value for users, which can be in…

This is the third lecture about contextmapping given for the experience design master class at HITLab, Canterbury University in New Zealand. Contextmapping is an important…

This presentation shares the journey I’ve been on, from trying to shape and influence a user’s path, to creating sandbox environments in which people can play and amaze…

Users often don’t complete an activity in one sitting or through a single channel. Sometimes users are interrupted, sometimes it is more appropriate to switch device, or…