1. Wipro DrivingBusiness Momentum Presented by Dr Srinivasa Vegi DW / BI Practice 2. BI / DW Trends 3. Market Scenario and Emerging Trends BI Services Revenue By RegionGartner…
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Listening and learning 1 If your actions inspire others to dream more, learn more, do more and become more, you are a leader. 2 Mr. Anand Mahindra Chairman and Managing Director…
The Community Effect (part 2) Creating a Differentiated Customer Experience The Science of Enabling a Successful Customer Community This paper is the second in a series on…
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1. How to Enhance the Agent Experience for Better CSAT and KPIs Published by Arm Your Agents with Their Own Personal AssistantA Special Report for Customer Service and Contact…
1. Employee Engagement Trends:And How Customer-centricity Can Transform the Employee ExperienceAll data in this presentation is from the PeopleMetrics 2011 Employee Engagement…
Slide 1 Putting Consumers first using Data Science uncover valuable insights into what customers want, where they want it, and how much they’re willing to pay for it Slide…
Customer Relationship Management A Databased Approach V. Kumar Werner J. Reinartz Instructor’s Presentation Slides Chapter Six Customer Value Metrics: Concepts and Practices…
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