Have you ever made a really good hiring decision...where the candidate shined above everyone else and ended up contributing greatly to the organization? Have you ever made…
1.Whitepaper LET’S TALK: Social Media ROI With Connie Bensen Customers in Control The ROI of Listening to your Customers’ Needs 3rd in the the Social Media ROI Series…
Customer Service Intelligence This page intentionally left blank Customer Service Intelligence Perspectives for Human Resources and Training Lynn Van Der Wagen AMSTERDAM…
Slide 1 Hospitality Operations Analysis Ch 02: The System Side of Procedural Elements Dr. Edward A. Merritt The Collins Endowed Chair of Management California State University…
*Adapted from Kapil Chaturvedi and Amit Bhatia (2001): e-CRM: Deriving value of customer relationship, in CRM: Emerging Concepts, Tools and Applications, J. Sheth, A. Parvatiyar…
Erika Pope Principal Control? Thereâs no such thing. Instead, be a credible part of the conversation. Be (Appropriately) Opportunistic Use topical news as an occasion to…