Take the Productivity Leap

JIVE BEST PRACTICESSOCIAL INTRANET: PRODUCTIVITYJive Software – August 2013

Boost Output Efficiently

• Optimize collaboration so employees can:– Create and deliver quality work products

– Share knowledge

– Keep track of actions and decisions

– Find information in a timely manner

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“We believe in the power of people and know that we can accomplish more together than as individuals. One conversation at a time. We are on the quest to shape the future, and we are engaging with thought leaders to do this together.”

May Petry, VP of Marketing, HP

New-Generation Social Intranet

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• Open up communication and high-performance teamwork by

enabling:– Interpersonal connectivity

– Online discussions

– Smart activity streams

– Document collaboration

– Robust social search

TAKE PRODUCTIVITY TO THE NEXT LEVEL WITH THESE FIVE SOCIAL INTRANET TIPS

1. Target Key Business Processes First

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• Introduce social intranet to two or three key business processes

• Focus on those who create, market, sell, implement and support

your offerings

• Successes will create new fans and advocates

“Having one central, global location for Q&A allows sales to focus more on selling and less on finding answers.”

Liana Durkin, Senior Product Marketing and Program Management, PGi

2. Capture Work in a Single Collaboration System

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• Put work products – decisions, actions, answers – into context

• Onboard team members more quickly with a central workplace

3. Co-opt Existing Email Behaviors

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• Integrate email knowledge exchanges

• Information is visible and accessible to everyone, without

changing the way people work

• Commit to more time syncing within the social intranet

• Shave 15 minutes off one meeting a day to regain an hour a

week to get actual work done

4. Go on a Meeting Diet

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5. Make it Mobile

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• Search for people, documents and information

• Empower your employees to get work done anywhere

Make an Impact on your Bottom Line

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• Social intranets can address core challenges such as: – Reductions in email

– Fewer meetings

– Less time needed to find knowledge and expertise

– Employee output

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“From a customer service perspective, we were able to impact a lot of the different metrics after we have implemented Jive. Things like, customer handle times on our phones, lowering that time it takes for a rep to locate information and provide that answer to a customer has really improved the bottom line of our business.”

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Will Rose, Enterprise Community Manager, T-Mobile

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