1. Social Media 101By Tim NekritzAssociate Director of Public Affairs/Director of Web CommunicationSUNY Oswego 2. What is social media?• Interactive parts of the Internet…

1. Social Media 101for Business ofMusicBy Tim NekritzAssociate Director of Public Affairs/Director of Web CommunicationSUNY Oswego 2. What is social media?• Interactive…

Slide 1 Slide 2 When Is a Call Centre a Contact Centre? Peter Leung Business Development Director CRM / Contact Centre Solutions NE Asia Slide 3 BTs Mission We are in the…

1.Social Media 101By Tim NekritzAssociate Director of Public Affairs/Director of Web Communication2. What is social media?Interactiveparts of the Internet where we can communicate…

PowerPoint Presentation 1 2 3 How many people watch mad men? Typical of a generation but a type of marketer at the time 6 9 Three things on marketers place. It used to be…

Slide 1 Customer Service 101 Efren J. Galvan Director, Admissions, Records & Enrollment Technology Orange Coast College Slide 2 Customer Service 101 Who are our customers?…

Slide 1 www.gvnw.com managing short term Thinking long term, How to be a CSR for a Telecommunications Provider Slide 2 www.gvnw.com managing short term Thinking long term,…

Our Groupâs Customer Service Philosophy Our mission is to ensure that our customers come first, and to provide excellent service to all types of customers, both internal…

When Is a Call Centre a Contact Centre? Peter Leung Business Development Director CRM / Contact Centre Solutions NE Asia BTâs Mission We are in the business to be the partner…

Instructor Guide Customer Service Training Facilitator Guide Team 3 © 2015 Instructional Design Solutions. All Rights Reserved. Table of Contents Instructor Information…