Slide 1 Slide 2 When Is a Call Centre a Contact Centre? Peter Leung Business Development Director CRM / Contact Centre Solutions NE Asia Slide 3 BTs Mission We are in the…

1. The Work-at-Home AgentModel for ImprovedCustomer LoyaltyTable of ConTenTsExecutive SummaryIntroduction: A More Valuable OutcomeFlexibility on Both SidesResponding to the…

Slide 1 Slide 2 GroupMinder & Client Base  Interfaces with ClientBase via Live Connect.  Client profiles are passed from CB into GM for purpose of making reservations.…

1. Unwired EnterpriseBYOD: Bring Your Own DevicesPeople don’t know that they do want, until you show it to them. Steve Jobs 2. Bring Your Own DevicesСогласно аналитическим…

When Is a Call Centre a Contact Centre? Peter Leung Business Development Director CRM / Contact Centre Solutions NE Asia BTâs Mission We are in the business to be the partner…