1. Михаил Козловdevbusiness.ru/mkozloff 2. devbusiness.ru/mkozloffКонсультант по развитию бизнеса и продаже решенийна…

1. Measuring the customer experience and increasing customer loyalty, customer retention and customer acquisition in the process Fredrik Abildtrup CEO @ TeleFaction A/SThe…

1. Customer FocusCustomer Focus was identified as the single mostimportant differentiator between the best and theworst companies in an industry in a survey of 100+senior…

1. Expert InsightsSix Crucial Behaviors for Customer-Facing Employees www.profilesinternational.com ©2009 Profiles International, Inc. All rights reserved. 2. Six Crucial…

1. Get Yours Instantappwizard.com 2. Bob Knows he has to Mobilize! Yellow Pages are all but Dead 3. Bad Customer Experience Is Not Good! 4. Watch our FREE Recorded Webinar…

1. Seinfeld on Marketing Bill Gammell 2.   3. = 4. Policies Principles 5. ” “ If I sent a child into one of your storeswith a broken salt and pepper shakertoday, would…

1. competitive ADDvantage‘dare to be different’totally customer centric  focused on elevating your business resultsCompetitive ADDvantage - Dare to be different…

1. Key Objectives• Demonstrate the impact of CX on your business • Show the influence of agent interaction quality on CX • Teach you steps for maximizing business performance…

1. 1Developing a Social StrategyFor AmplifyJune 6-10, 2011Jeremiah OwyangIndustry Analyst and Partner 2. Agenda2How the World Has Changed2011: The State of Social BusinessBaseline…

1. Customer Experience Impact Report 2010 2. Consumers will pay MORE85%of respondents stated they would be willing to payup to 25% MOREto ensure a superior customer experience…