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Business Helsinki Magnus Thell 2009 05 15

1. Your communication demands change Magnus Thell, Cision Helsinki, 15th May 2009 2. “In the old days, someone might have a bad customer experience and tell 10 people.…

Education Proactive customer service online

1. Building Brand Advocates 2. The 365 degree brandSource Consilium All Rights Reserved. Copyright 2012 @leighgeorge 3. Ace HotelPhoto Credit Walter Naeslund All Rights Reserved.…

Education Week 14: Relationship Marketing

1. Social Tools Digg DeliciousStumbleUpon Hootsuite Bit.ly Ping.fm Klout Wefollow Socialmention Facebook Timeline Google+ Business Pages Foursquare Scribd Slideshare Twitter…

Social Media Lessons Learned by Social Businesses, 10 June 2014

1. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.1 @RichardLeRosBif @RichardLeRosBif Richard Beattie Lessons Learned by Social Businesses 10 June 2014…

Business Closing the Loop with Customers for Delight

1. delight Intuit’s Accounting Professionals Division Closed Loop System Brian Andrews Vice President, Customer Experience & Business Excellence, Intuit Mike Kendall…

Documents STANDARD-3.2 & 3.3 Customer Service. Satisfied –vs- Dissatisfied Customer.

Slide 1STANDARD-3.2 & 3.3 Customer Service Slide 2 Satisfied –vs- Dissatisfied Customer Slide 3 Well-trained employees are the key to satisfied customers Customers=Revenue=Wages=Employees…

Business Klout Matters - Presentation to National Speakers Association convention, July 2013, Philadelphia

1.GetKlout.com Get the Links from this presentation @ginacarr @terrybrock NSA Convention 2013 - Philadelphia 2. WHAT WHY HOW 3. www.KLOUTMATTERS.com 4. Klout calculates BILLIONS…

Technology How to Catapult Your Contact Center Through the Next Wave of Customer Expectations

1.ONE SYSTEMS COMPLEX How to Catapult your Contact Center through the Next Wave of Customer Expectations. Steve McKinney – Customer Experience Designer 2. The New World…

Technology Mobile Application Testing

1.Noor Orfahly Mobile Application Testing 2. Agenda 7/21/2014Noor Orfahly2 Introduction QA Challenges in Mobile Application Testing Mobile Application Testing Strategies…

Documents Duende Social Media 201

1.Social Utilities2. The Power of Social Is Social Media a Fad? Or is it the biggest shift since the industrial revolution? Welcome to the Revolution By 2010 gen Y will outnumber…