Lampiran 1
ANGKET PENELITIAN
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN
PENGGUNA HANDPHONE MEREK SAMSUNG
DI GLORIA CELL SRAGEN
A. INDENTITAS RESPONDEN
1. Nama : ................................................
2. Jenis kelamin Anda?
a. Pria b. Wanita
3. Usia Anda?
a. Kurang dari 20 tahun
b. Antara 21 – 30 tahun
c. Lebih dari 30 tahun
4. Pendapatan anda perbulan
a. Kurang dari Rp. 1.000.000
b. Rp. 1.000.000 – Rp. 2.000.000
c. Diatas Rp.2.000.000
5. Merek ponsel yang anda gunakan:
a. CDMA = : …………………………………….
b. GSM = : …………………………………….
6. Rata-rata penggunaan pulsa per bulan
a. < Rp. 25.000 c. Rp. 50.000 – 100.000
b. Rp. 26.000 – 50.000 d. > Rp. 100.000
B. PETUNJUK PENGISIAN
Mohon diberikan jawaban dari setiap pertanyaan menurut pendapat Anda dengan
memberi tanda (X) pada setiap jawaban yang Anda Pilih.
1. Atribut Produk
No Pernyataan SS S N TS STS
Desain
1 Anda membeli handphone ini karena memiliki
bentuk yang baik
2 Anda membeli handphone ini karena memiliki
desain yang menarik baik
3 Anda membeli handphone ini karena tertarik
dengan desainnya
Fitur
4 Anda membeli handphone ini karena memiliki
fitur yang lengkap dan menarik
5 Anda membeli handphone ini karena memiliki
fitur yang lebih baru dibanding lainnya
6 Anda membeli handphone ini karena fiturnya
selalu di-update oleh produsen
Garansi
7 Anda membeli handphone ini karena memiliki
garansi yang lebih lama
8 Anda membeli handphone ini karena mudah
mengklaim garansi
9 Anda membeli handphone ini karena jaringan
toko yang sudah tersebar luas sehingga
memudahkan garansi
Berat
10 Anda membeli handphone ini karena ringan dan
mudah digunakan
11 Anda membeli handphone ini karena mudah
dikantongi dan tidak terasa berat di saku
Warna
12 Anda membeli handphone ini karena warnanya
yang menarik
13 Anda membeli handphone ini karena warnanya
yang terkesan mewah
Resolusi layar
14 Anda membeli handphone ini karena memiliki
resolusi layar yang tinggi
15 Anda membeli handphone ini karena memiliki
warna lebih tajam
Memori
16 Anda membeli handphone ini karena memiliki
memori internal yang besar
17 Anda membeli handphone ini karena memiliki
tambahan memori eksternal yang besar
2. Kepuasan Pelanggan
No Pernyataan SS S N TS STS
1 Anda merasa puas terhadap sistem operasi yang
digunakan produsen handphone
2 Anda merasa puas terhadap tampilan dan
perfomance handphone
3 Anda merasa puas terhadap daya tahan batery
handphone
4 Anda merasa puas terhadap fitur-fitur yang ada
pada handphone
5 Anda merasa puas terhadap pelayanan garansi
yang diberikan produsen handphone
Lampiran 2 Hasil Kuesioner Atribut Produk No. Desain Fitur Garansi Berat Warna Resolusi Memori Skor
Resp. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Total
1 5 4 4 4 4 4 3 5 5 4 5 5 3 4 4 4 3 70
2 5 3 5 4 3 5 4 4 4 4 4 4 4 3 4 3 3 66
3 4 5 5 4 4 5 3 4 5 4 4 5 4 3 5 3 4 71
4 5 5 5 5 4 4 5 5 4 5 4 3 4 5 4 4 4 75
5 4 5 4 3 3 4 4 5 4 5 3 3 4 4 3 4 3 65
6 5 5 4 4 3 5 4 5 5 5 4 5 4 4 5 5 4 76
7 4 4 5 5 5 4 4 5 5 4 5 5 4 5 5 5 5 79
8 5 5 5 4 5 4 5 4 4 4 5 5 5 5 5 4 4 78
9 4 4 5 5 4 5 5 4 5 5 4 4 5 4 5 5 5 78
10 4 3 3 4 4 5 4 5 5 4 4 5 3 3 4 3 4 67
11 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 67
12 3 4 4 3 4 4 4 5 4 4 3 4 4 4 3 4 4 65
13 3 4 4 3 4 5 5 4 4 4 5 4 4 4 3 4 5 69
14 5 5 4 4 4 4 3 4 5 3 4 5 4 4 4 4 4 70
15 4 5 5 4 5 5 5 5 4 5 5 5 4 5 4 4 4 78
16 5 5 4 5 5 4 5 4 3 3 4 4 4 4 5 4 4 72
17 5 5 4 5 5 5 4 5 4 4 5 5 5 5 5 5 5 81
18 4 5 4 5 5 4 5 4 4 5 3 3 5 4 4 4 5 73
19 4 4 4 5 3 3 3 3 4 3 4 3 4 4 4 4 5 64
20 5 4 4 5 5 5 5 5 4 5 4 4 5 5 5 5 4 79
21 5 5 5 5 4 4 4 3 4 3 4 4 4 4 3 4 5 70
22 4 5 5 4 4 3 3 4 4 3 4 5 4 4 3 4 4 67
23 5 3 3 4 4 4 4 4 3 5 5 4 5 5 4 5 4 71
24 4 3 5 3 4 5 5 3 4 3 4 5 4 4 3 4 4 67
25 5 5 4 4 4 5 5 3 3 5 5 5 5 5 5 5 5 78
26 4 3 3 3 4 4 4 4 5 4 4 4 4 4 4 5 4 67
27 4 3 3 3 4 4 4 4 4 4 3 4 4 5 4 4 4 65
28 3 4 4 5 5 5 4 4 4 3 4 3 4 4 4 3 3 66
29 4 5 5 4 4 4 4 5 5 5 5 3 3 4 3 4 4 71
30 5 4 4 5 4 3 5 4 4 3 4 4 4 3 4 4 4 68
31 5 4 5 3 3 4 4 4 5 5 4 4 5 5 5 5 5 75
32 5 5 5 5 4 5 5 4 4 4 4 4 4 4 3 4 4 73
33 4 4 4 4 4 4 3 4 5 3 5 5 5 4 4 5 5 72
34 4 5 4 5 4 4 4 4 3 4 4 3 4 5 5 4 4 70
35 5 5 4 4 4 5 5 4 5 4 5 5 3 5 4 4 4 75
36 4 5 5 4 5 5 4 5 4 5 4 4 5 4 5 4 5 77
37 4 5 4 4 4 4 3 3 4 4 4 4 4 4 5 5 4 69
38 5 5 5 4 5 5 5 4 5 5 4 5 5 5 4 4 5 80
39 5 5 4 5 5 5 4 4 4 5 5 4 3 4 4 3 5 74
40 3 3 4 4 4 4 4 4 4 4 4 4 4 5 3 4 4 66
41 4 3 5 5 5 5 4 4 4 4 4 5 5 4 4 4 5 74
42 4 4 3 4 4 5 4 5 4 4 5 4 4 5 4 3 4 70
43 4 3 4 4 4 3 4 4 4 3 4 4 4 4 5 4 4 66
44 4 3 4 4 4 4 4 4 5 4 4 4 3 3 4 4 5 67
45 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 5 5 68
46 4 5 5 4 4 5 5 5 5 5 5 4 5 4 5 4 4 78
47 5 3 4 4 4 4 5 4 4 3 4 3 4 4 4 4 4 67
48 5 5 4 5 4 5 5 5 5 5 5 4 4 4 4 4 4 77
49 4 4 4 4 4 5 5 5 4 5 4 4 4 3 3 4 4 70
50 4 4 4 5 5 4 4 4 4 3 5 5 5 5 5 5 5 76
51 5 4 5 4 5 5 5 4 4 4 4 5 4 4 3 3 5 73
52 4 5 5 5 4 5 5 4 4 5 4 4 4 5 4 4 3 74
53 5 4 5 5 4 5 5 5 5 5 5 5 4 4 4 4 4 78
54 4 4 4 4 4 5 5 4 4 3 4 4 4 4 3 4 3 67
55 4 5 5 5 5 4 5 4 5 4 4 5 5 5 5 5 5 80
56 4 4 4 4 4 5 4 5 5 5 5 4 3 4 4 5 4 73
57 4 3 3 3 4 3 4 5 4 4 5 5 5 4 4 5 4 69
58 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 66
59 4 5 4 5 5 4 4 4 5 4 4 4 3 3 4 4 4 70
60 5 5 5 5 4 5 5 5 4 4 5 4 4 4 5 4 4 77
61 5 4 4 5 4 4 4 4 4 4 4 4 4 3 4 5 3 69
62 4 5 5 4 4 5 5 5 5 5 4 5 5 4 5 5 4 79
63 4 4 4 5 4 5 5 5 5 5 4 4 5 4 4 5 5 77
64 5 5 4 5 5 4 5 5 4 4 5 3 5 5 4 5 4 77
65 3 4 3 3 4 4 4 4 4 4 3 3 4 4 4 4 4 63
66 4 4 4 4 3 5 3 3 3 4 4 4 4 4 4 4 3 64
67 4 4 4 3 4 4 3 3 3 5 4 5 4 4 4 3 4 65
68 4 4 4 4 3 4 4 4 4 3 3 4 4 4 4 4 3 64
69 5 5 5 4 4 5 5 5 5 4 5 5 4 5 4 4 5 79
70 4 3 4 3 4 5 4 4 3 3 3 4 4 4 4 4 4 64
71 5 4 3 4 4 5 3 4 3 3 4 4 5 4 3 3 3 64
72 4 5 5 4 5 4 4 4 4 4 4 4 4 3 4 3 3 68
73 4 4 4 4 4 4 4 4 3 5 4 3 4 4 4 3 4 66
74 4 4 4 4 3 3 4 4 3 5 3 3 4 4 5 4 4 65
75 3 4 5 4 4 3 3 3 3 4 3 3 4 4 4 3 3 60
76 4 5 4 4 4 4 4 4 4 3 5 5 4 4 4 5 5 72
77 4 5 4 3 3 3 4 4 3 4 4 4 4 4 4 4 4 65
78 5 5 4 4 4 4 4 5 3 3 5 5 3 4 4 5 4 71
79 5 4 4 5 4 5 5 5 5 3 4 4 4 5 5 4 4 75
80 4 3 3 3 4 3 4 5 4 4 5 5 5 4 4 5 4 69
81 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 66
82 4 5 4 5 5 4 4 4 5 4 4 4 3 3 4 4 4 70
83 5 5 5 5 4 5 5 5 4 4 5 4 4 4 5 4 4 77
84 5 4 4 5 4 4 4 4 4 4 4 4 4 3 4 5 3 69
85 4 5 5 4 4 5 5 5 5 5 4 5 5 4 5 5 4 79
86 4 4 4 5 4 5 5 5 5 5 4 4 5 4 5 5 5 78
87 5 5 4 5 5 4 5 5 4 5 5 5 5 5 4 5 5 81
88 3 4 3 3 4 4 4 4 4 2 3 3 4 4 3 3 4 59
89 4 4 4 4 3 5 3 3 3 4 4 4 4 4 4 4 3 64
90 4 4 4 3 3 4 3 3 3 3 4 3 4 4 4 3 4 60
91 5 5 4 4 5 5 5 4 5 5 5 5 5 5 5 4 4 80
92 5 5 5 4 5 5 4 5 5 5 4 4 5 4 5 4 5 79
93 4 5 4 4 4 4 3 3 4 2 4 4 4 4 5 5 4 67
94 5 5 5 5 5 5 5 4 5 5 4 5 5 5 4 5 5 82
95 5 5 4 5 5 5 4 4 4 5 5 4 3 4 4 3 5 74
96 3 3 3 2 4 4 4 4 4 4 4 4 4 5 3 4 4 63
97 4 5 5 5 5 5 4 4 4 5 4 5 5 4 4 5 5 78
98 4 4 3 4 4 5 4 5 4 4 5 4 4 5 4 3 4 70
99 4 3 4 4 4 3 4 4 4 3 4 3 2 2 3 3 4 58
100 4 3 4 4 4 4 4 4 5 4 4 4 3 3 4 4 5 67
Hasil Kuesioner Kepuasan Konsumen No. Skor
Resp. 1 2 3 4 5 Total
1 3 5 4 3 4 19
2 4 4 3 3 4 18
3 4 5 4 3 4 20
4 5 4 5 4 5 23
5 4 4 4 3 4 19
6 4 5 3 4 5 21
7 3 3 4 3 5 18
8 4 4 4 5 5 22
9 4 5 4 4 4 21
10 5 4 4 4 5 22
11 4 4 5 4 4 21
12 5 4 4 5 4 22
13 4 4 3 4 4 19
14 4 3 3 4 3 17
15 4 4 3 4 4 19
16 4 5 5 5 4 23
17 5 4 4 3 3 19
18 4 4 5 5 4 22
19 5 4 5 4 5 23
20 5 5 5 4 4 23
21 5 4 5 4 4 22
22 4 5 5 5 5 24
23 5 5 5 5 5 25
24 4 4 5 4 5 22
25 4 5 5 5 5 24
26 4 3 3 3 4 17
27 4 4 4 3 4 19
28 4 4 4 4 3 19
29 5 4 3 4 3 19
30 4 4 5 5 4 22
31 4 4 3 4 4 19
32 4 5 4 4 4 21
33 4 3 3 3 3 16
34 5 5 4 4 5 23
35 4 5 5 5 5 24
36 4 3 3 4 4 18
37 5 5 4 5 5 24
38 4 3 3 4 5 19
39 5 5 5 5 4 24
40 5 5 5 4 4 23
41 4 4 4 3 5 20
42 5 4 3 3 4 19
43 4 4 5 4 4 21
44 4 5 5 5 4 23
45 4 4 4 4 5 21
46 5 5 5 4 4 23
47 4 4 5 5 5 23
48 5 5 4 5 4 23
49 5 4 4 4 4 21
50 4 4 3 5 5 21
51 4 5 4 4 5 22
52 4 3 3 4 4 18
53 5 5 4 4 5 23
54 5 5 5 5 4 24
55 4 3 4 3 4 18
56 5 5 5 5 5 25
57 5 4 4 4 3 20
58 5 5 5 5 5 25
59 4 5 5 5 4 23
60 5 4 3 4 4 20
61 4 4 4 3 4 19
62 4 4 3 3 3 17
63 5 3 3 4 4 19
64 5 5 4 5 4 23
65 4 4 4 3 4 19
66 3 5 4 5 5 22
67 4 5 5 4 5 23
68 4 5 5 5 4 23
69 5 5 4 3 5 22
70 4 5 5 5 5 24
71 5 5 5 5 5 25
72 4 4 5 5 4 22
73 5 5 5 4 5 24
74 5 5 4 5 4 23
75 3 3 4 5 5 20
76 3 4 4 3 5 19
77 4 4 4 5 4 21
78 5 4 4 5 5 23
79 3 5 5 4 4 21
80 5 4 4 5 5 23
81 5 5 4 5 4 23
82 4 5 4 5 5 23
83 4 4 5 4 4 21
84 4 4 4 5 4 21
85 5 5 3 4 5 22
86 3 3 4 4 4 18
87 5 4 4 5 5 23
88 5 4 5 5 5 24
89 5 5 4 5 4 23
90 4 4 4 4 3 19
91 4 4 3 5 5 21
92 3 4 3 4 4 18
93 5 4 5 4 4 22
94 4 5 3 4 5 21
95 4 4 5 5 4 22
96 4 5 4 4 4 21
97 4 4 5 4 5 22
98 3 5 4 3 4 19
99 3 3 4 4 3 17
100 4 5 3 3 4 19
Lampiran 3 Data Penelitian
No. Desain Fitur Garansi Berat Warna Resolusi Memori Kepuasan
1 13 12 13 9 8 8 7 19
2 13 12 12 8 8 7 6 18
3 14 13 12 8 9 8 7 20
4 15 13 14 9 7 9 8 23
5 13 15 12 9 7 7 7 19
6 14 13 13 9 8 8 9 21
7 13 13 11 8 6 8 8 18
8 14 13 14 9 8 9 9 22
9 13 13 13 7 8 8 7 21
10 14 12 13 8 8 9 8 22
11 14 14 13 8 9 8 8 21
12 14 12 14 8 7 8 8 22
13 14 11 13 7 7 7 6 19
14 14 13 11 6 7 6 8 17
15 14 11 12 8 8 7 8 19
16 15 15 14 9 8 9 10 23
17 15 13 13 8 7 8 8 19
18 15 14 13 8 8 8 8 22
19 15 14 14 10 9 9 9 23
20 13 15 14 8 9 9 8 23
21 13 15 13 8 8 8 8 22
22 14 14 13 9 9 8 9 24
23 14 14 15 9 9 10 9 25
24 13 14 13 8 8 8 9 22
25 15 14 15 10 8 10 9 24
26 12 13 11 6 7 6 6 17
27 12 13 12 8 6 8 9 19
28 13 13 12 8 9 8 8 19
29 12 15 12 8 9 8 8 19
30 15 13 14 8 9 8 9 22
31 12 13 12 7 7 7 6 19
32 13 13 13 8 9 8 9 21
33 12 12 12 6 8 6 6 16
34 14 14 12 9 9 9 7 23
35 13 15 15 10 9 10 7 24
36 11 12 11 7 9 7 7 18
37 14 13 14 9 8 9 9 24
38 13 12 12 7 8 7 7 19
39 13 11 15 10 9 10 9 24
40 13 15 13 8 9 8 9 23
41 13 14 12 7 8 7 7 20
42 13 14 11 6 7 6 7 19
43 13 13 13 8 8 8 9 21
44 13 15 15 10 9 10 8 23
45 12 13 13 8 8 8 8 21
46 13 14 13 8 9 8 8 23
47 12 14 13 9 10 9 9 23
48 13 15 13 9 10 9 9 23
49 12 12 13 8 8 8 7 21
50 12 14 13 8 8 8 9 21
51 13 12 14 9 10 9 10 22
52 12 11 12 8 8 8 7 18
53 14 14 13 9 9 9 8 23
54 13 15 15 10 10 10 8 24
55 11 12 11 8 9 7 8 18
56 14 12 14 9 8 10 10 25
57 12 12 14 9 8 9 7 20
58 13 11 15 9 10 10 10 25
59 13 14 14 9 9 9 9 23
60 11 14 13 8 8 8 8 20
61 14 11 13 7 7 7 6 19
62 14 13 11 6 7 6 8 17
63 14 11 12 7 8 7 8 19
64 15 15 14 9 8 9 10 23
65 15 13 13 8 7 8 8 19
66 15 14 13 8 8 8 8 22
67 15 14 14 9 9 9 9 23
68 13 15 14 9 9 9 8 23
69 13 15 13 8 8 8 8 22
70 14 14 13 8 9 8 9 24
71 14 14 15 10 9 10 9 25
72 13 14 13 8 8 8 9 22
73 13 11 15 10 9 10 9 24
74 13 15 13 8 9 8 9 23
75 13 14 12 7 8 7 7 20
76 13 14 11 6 7 6 7 19
77 13 13 13 8 8 8 9 21
78 13 15 15 10 9 10 8 23
79 12 13 13 8 8 8 8 21
80 13 14 13 8 9 8 8 23
81 12 14 13 9 10 9 9 23
82 13 15 13 9 10 9 9 23
83 12 12 13 8 8 8 7 21
84 12 14 13 8 8 8 9 21
85 13 12 14 9 10 9 10 22
86 12 11 12 8 8 8 7 18
87 14 14 13 9 9 9 8 23
88 13 15 15 10 10 10 8 24
89 15 13 14 9 7 9 8 23
90 13 15 12 9 7 7 7 19
91 14 13 13 9 8 8 9 21
92 13 13 11 8 6 8 8 18
93 14 13 14 9 8 9 9 22
94 13 13 13 8 8 8 7 21
95 14 12 13 9 8 9 8 22
96 14 14 13 9 9 8 8 21
97 14 12 14 8 7 8 8 22
98 14 11 13 8 7 7 6 19
99 14 13 11 8 7 6 8 17
100 14 11 12 9 8 7 8 19
Lampiran 4. Uji Validitas Angket Karakteristik Produk
Correlations Cor relations
1,000 ,328** ,230* ** ,157 ,099 ,522**
, ,001 ,021 ,118 ,327 ,000
100 100 100 100 100 100
,328** 1,000 ,454** ** ,111 ,127 ,537**
,001 , ,000 ,270 ,207 ,000
100 100 100 100 100 100
,230* ,454** 1,000 ** ,036 ,178 ,481**
,021 ,000 , ,721 ,076 ,000
100 100 100 100 100 100
,428** ,393** ,355** ,163 ,187 ,527**
,000 ,000 ,000 ,104 ,062 ,000
100 100 100 100 100 100
,145 ,286** ,200* ** ,056 ,373** ,527**
,151 ,004 ,046 ,583 ,000 ,000
100 100 100 100 100 100
,234* ,220* ,252* * -,058 ,090 ,512**
,019 ,028 ,011 ,567 ,374 ,000
100 100 100 100 100 100
,302** ,191 ,287** ** ,206* ,231* ,598**
,002 ,057 ,004 ,040 ,021 ,000
100 100 100 100 100 100
,182 ,132 ,021 ,193 ,068 ,488**
,070 ,190 ,837 ,054 ,504 ,000
100 100 100 100 100 100
,114 ,118 ,241* ,246* ,299** ,485**
,259 ,244 ,016 ,014 ,002 ,000
100 100 100 100 100 100
,165 ,259** ,254* ,170 ,196 ,539**
,101 ,009 ,011 ,091 ,051 ,000
100 100 100 100 100 100
,399** ,218* ,058 * ,208* ,235* ,524**
,000 ,029 ,564 ,038 ,019 ,000
100 100 100 100 100 100
,284** ,135 ,212* ,329** ,270** ,512**
,004 ,180 ,034 ,001 ,007 ,000
100 100 100 100 100 100
,110 ,135 ,158 ,413** ,239* ,491**
,275 ,182 ,116 ,000 ,017 ,000
100 100 100 100 100 100
,167 ,220* ,035 ,242* ,205* ,474**
,097 ,028 ,729 ,015 ,041 ,000
100 100 100 100 100 100
,262** ,279** ,199* ** ,354** ,204* ,525**
,008 ,005 ,047 ,000 ,042 ,000
100 100 100 100 100 100
,157 ,111 ,036 1,000 ,304** ,477**
,118 ,270 ,721 , ,002 ,000
100 100 100 100 100 100
,099 ,127 ,178 ,304** 1,000 ,489**
,327 ,207 ,076 ,002 , ,000
100 100 100 100 100 100
,522** ,537** ,481** ** ,477** ,489** 1,000
,000 ,000 ,000 ,000 ,000 ,
100 100 100 100 100 100
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
ITEM06
ITEM07
ITEM08
ITEM09
ITEM10
ITEM11
ITEM12
ITEM13
ITEM14
ITEM15
ITEM16
ITEM17
TOTAL
ITEM01 ITEM02 ITEM03 ITEM16 ITEM17 TOTAL
Correlation is s ignif icant at the 0.01 level (2-tailed).**.
Correlation is s ignif icant at the 0.05 level (2-tailed).*.
Uji Validitas Angket Kepuasan Konsumen Correlations
Cor relations
1,000 ,258** ,138 ,236* ,074 ,517**
, ,010 ,169 ,018 ,466 ,000
100 100 100 100 100 100
,258** 1,000 ,383** ,292** ,263** ,687**
,010 , ,000 ,003 ,008 ,000
100 100 100 100 100 100
,138 ,383** 1,000 ,396** ,217* ,695**
,169 ,000 , ,000 ,030 ,000
100 100 100 100 100 100
,236* ,292** ,396** 1,000 ,291** ,713**
,018 ,003 ,000 , ,003 ,000
100 100 100 100 100 100
,074 ,263** ,217* ,291** 1,000 ,562**
,466 ,008 ,030 ,003 , ,000
100 100 100 100 100 100
,517** ,687** ,695** ,713** ,562** 1,000
,000 ,000 ,000 ,000 ,000 ,
100 100 100 100 100 100
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
ITEM01
ITEM02
ITEM03
ITEM04
ITEM05
TOTAL
ITEM01 ITEM02 ITEM03 ITEM04 ITEM05 TOTAL
Correlation is s ignif icant at the 0.01 level (2-tailed).**.
Correlation is s ignif icant at the 0.05 level (2-tailed).*.
Lampiran 5 Uji Reliabilitas Angket Karakteristik Produk
Reliability ****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A)
Mean Std Dev Cases
1. ITEM01 4,2800 ,6044 100,0
2. ITEM02 4,2700 ,7366 100,0
3. ITEM03 4,1900 ,6308 100,0
4. ITEM04 4,1700 ,7115 100,0
5. ITEM05 4,1400 ,5864 100,0
6. ITEM06 4,3500 ,6571 100,0
7. ITEM07 4,2100 ,6711 100,0
8. ITEM08 4,2200 ,6289 100,0
9. ITEM09 4,1600 ,6624 100,0
10. ITEM10 4,0800 ,7873 100,0
11. ITEM11 4,2000 ,6030 100,0
12. ITEM12 4,1600 ,6775 100,0
13. ITEM13 4,1300 ,6614 100,0
14. ITEM14 4,0800 ,6769 100,0
15. ITEM15 4,0900 ,6681 100,0
16. ITEM16 4,1300 ,6765 100,0
17. ITEM17 4,1500 ,6416 100,0
N of
Statistics for Mean Variance Std Dev Variables
SCALE 71,0100 33,4645 5,7849 17
Item-total Statistics
Scale Scale Corrected
Mean Variance Item- Alpha
if Item if Item Total if Item
Deleted Deleted Correlation Deleted
ITEM01 66,7300 30,1789 ,4398 ,8136
ITEM02 66,7400 29,4267 ,4374 ,8135
ITEM03 66,8200 30,3511 ,3907 ,8162
ITEM04 66,8400 29,6307 ,4296 ,8140
ITEM05 66,8700 30,2355 ,4474 ,8133
ITEM06 66,6600 30,0044 ,4207 ,8145
ITEM07 66,8000 29,2727 ,5152 ,8088
ITEM08 66,7900 30,3090 ,3986 ,8157
ITEM09 66,8500 30,1894 ,3897 ,8163
ITEM10 66,9300 29,1769 ,4313 ,8142
ITEM11 66,8100 30,1757 ,4415 ,8135
ITEM12 66,8500 29,9066 ,4182 ,8146
ITEM13 66,8800 30,1471 ,3965 ,8159
ITEM14 66,9300 30,2072 ,3762 ,8171
ITEM15 66,9200 29,8521 ,4337 ,8137
ITEM16 66,8800 30,1875 ,3793 ,8169
ITEM17 66,8600 30,2428 ,3982 ,8157
R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A)
Reliability Coefficients
N of Cases = 100,0 N of Items = 17
Alpha = ,8236
Uji Reliabilitas Angket Kepuasan Konsumen
Reliability ****** Method 1 (space saver) will be used for this analysis ******
R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A)
Mean Std Dev Cases
1. ITEM01 4,2700 ,6333 100,0
2. ITEM02 4,3000 ,6742 100,0
3. ITEM03 4,1300 ,7475 100,0
4. ITEM04 4,1900 ,7344 100,0
5. ITEM05 4,3000 ,6276 100,0
N of
Statistics for Mean Variance Std Dev Variables
SCALE 21,1900 4,7817 2,1867 5
Item-total Statistics
Scale Scale Corrected
Mean Variance Item- Alpha
if Item if Item Total if Item
Deleted Deleted Correlation Deleted
ITEM01 16,9200 3,7511 ,5566 ,6415
ITEM02 16,8900 3,2100 ,6624 ,5470
ITEM03 17,0600 3,0671 ,6415 ,5557
ITEM04 17,0000 3,0303 ,6741 ,5377
ITEM05 16,8900 3,6342 ,7149 ,6166
Reliability Coefficients
N of Cases = 100,0 N of Items = 5
Alpha = ,6863
Lampiran 6 Deskripsi Data Descriptives
Descriptive Statistics
100 11,00 15,00 13,3100 ,9816
100 11,00 15,00 13,2600 1,2441
100 11,00 15,00 13,0300 1,1051
100 6,00 10,00 8,3100 ,9816
100 6,00 10,00 8,2400 ,9547
100 6,00 10,00 8,1900 1,0607
100 6,00 10,00 8,1400 1,0349
100 16,00 25,00 21,1900 2,1867
100
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Kepuasan Konsumen
Valid N (lis tw ise)
N Minimum Maximum Mean Std. Dev iation
Lampiran 7 Uji Normalitas NPar Tests
Descriptive Statistics
100 -2,2E-09 ,855085 -1,9594 2,2445Unstandardized Residual
N Mean Std. Deviation Minimum Maximum
One-Sam ple Kolm ogorov-Sm irnov Test
100
-2,197921E-09
,855085
,056
,038
-,056
,564
,908
N
Mean
Std. Dev iation
Normal Parameters a,b
Absolute
Positive
Negative
Most Extreme
Dif ferences
Kolmogorov-Smirnov Z
Asymp. Sig. (2-tailed)
Unstandardiz
ed Residual
Test dis tribution is Normal.a.
Calculated f rom data.b.
Lampiran 8 Uji Multikolinieritas Regression
Variables Entered/Removedb
Memori, Fitur, Desain, Warna,
Garansi, Berat, Resolus ia , Enter
Model
1
Variables Entered
Variables
Removed Method
All requested variables entered.a.
Dependent Variable: Kepuasan Konsumenb.
Model Summ ary
,920a ,847 ,835 ,8870
Model
1
R R Square
Adjusted
R Square
Std. Error of
the Estimate
Predictors: (Constant), Memori, Fitur, Desain, Warna,
Garansi, Berat, Resolus i
a.
ANOVAb
401,004 7 57,286 72,809 ,000a
72,386 92 ,787
473,390 99
Regression
Residual
Total
Model
1
Sum of
Squares df Mean Square F Sig.
Predictors: (Constant), Memori, Fitur, Desain, Warna, Garansi, Berat, Resolusia.
Dependent Variable: Kepuasan Konsumenb.
Coefficientsa
-6,372 1,791 -3,558 ,001
,286 ,105 ,129 2,739 ,007 ,755 1,325
,322 ,075 ,183 4,266 ,000 ,903 1,108
,730 ,164 ,369 4,446 ,000 ,242 4,139
-,369 ,178 -,166 -2,076 ,041 ,261 3,833
,415 ,121 ,181 3,421 ,001 ,592 1,689
,877 ,225 ,426 3,893 ,000 ,139 7,190
,300 ,107 ,142 2,802 ,006 ,649 1,540
(Constant)
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Model
1
B Std. Error
Unstandardized
Coef f icients
Beta
Standardi
zed
Coef f icien
ts
t Sig. Tolerance VIF
Collinearity Statistics
Dependent Variable: Kepuasan Konsumena.
Lampiran 9 Uji Heteroskedastisitas Regression
Variables Entered/Removedb
Memori, Fitur, Desain, Warna,
Garansi, Berat, Resolus ia , Enter
Model
1
Variables Entered
Variables
Removed Method
All requested variables entered.a.
Dependent Variable: ABS_RES1b.
Model Summ ary
,206a ,042 -,030 ,530856
Model
1
R R Square
Adjusted
R Square
Std. Error of
the Estimate
Predictors: (Constant), Memori, Fitur, Desain, Warna,
Garansi, Berat, Resolus i
a.
ANOVAb
1,150 7 ,164 ,583 ,768a
25,926 92 ,282
27,076 99
Regression
Residual
Total
Model
1
Sum of
Squares df Mean Square F Sig.
Predictors: (Constant), Memori, Fitur, Desain, Warna, Garansi, Berat, Resolusia.
Dependent Variable: ABS_RES1b.
Coefficientsa
-,543 1,072 -,506 ,614
9,513E-02 ,063 ,179 1,521 ,132
1,595E-02 ,045 ,038 ,353 ,725
-2,47E-02 ,098 -,052 -,252 ,802
-,146 ,106 -,275 -1,375 ,173
5,732E-02 ,073 ,105 ,789 ,432
,122 ,135 ,248 ,905 ,368
-2,40E-02 ,064 -,048 -,376 ,708
(Constant)
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Model
1
B Std. Error
Unstandardized
Coeff icients
Beta
Standardi
zed
Coeff icien
ts
t Sig.
Dependent Variable: ABS_RES1a.
Lampiran 10 Uji Hipotesis Regression
Descriptive Statistics
21,1900 2,1867 100
13,3100 ,9816 100
13,2600 1,2441 100
13,0300 1,1051 100
8,3100 ,9816 100
8,2400 ,9547 100
8,1900 1,0607 100
8,1400 1,0349 100
Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Mean Std. Dev iation N
Cor relations
1,000 ,292 ,386 ,825 ,702 ,592 ,842 ,600
,292 1,000 ,049 ,289 ,224 -,134 ,176 ,245
,386 ,049 1,000 ,163 ,231 ,270 ,230 ,199
,825 ,289 ,163 1,000 ,746 ,462 ,857 ,456
,702 ,224 ,231 ,746 1,000 ,491 ,855 ,484
,592 -,134 ,270 ,462 ,491 1,000 ,553 ,385
,842 ,176 ,230 ,857 ,855 ,553 1,000 ,546
,600 ,245 ,199 ,456 ,484 ,385 ,546 1,000
, ,002 ,000 ,000 ,000 ,000 ,000 ,000
,002 , ,314 ,002 ,012 ,092 ,040 ,007
,000 ,314 , ,052 ,010 ,003 ,011 ,024
,000 ,002 ,052 , ,000 ,000 ,000 ,000
,000 ,012 ,010 ,000 , ,000 ,000 ,000
,000 ,092 ,003 ,000 ,000 , ,000 ,000
,000 ,040 ,011 ,000 ,000 ,000 , ,000
,000 ,007 ,024 ,000 ,000 ,000 ,000 ,
100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100
100 100 100 100 100 100 100 100
Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Kepuasan Konsumen
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Pearson Correlation
Sig. (1-tailed)
N
Kepuasan
Konsumen Desain Fitur Garansi Berat Warna Resolusi Memori
Variables Entered/Removedb
Memori,
Fitur,
Desain,
Warna,
Garansi,
Berat,
Resolusia
, Enter
Model
1
Variables
Entered
Variables
Removed Method
All requested variables entered.a.
Dependent Variable: Kepuasan Konsumenb.
Model Summ ary
,920a ,847 ,835 ,8870
Model
1
R R Square
Adjusted
R Square
Std. Error of
the Estimate
Predictors: (Constant), Memori, Fitur, Desain, Warna,
Garansi, Berat, Resolus i
a.
ANOVAb
401,004 7 57,286 72,809 ,000a
72,386 92 ,787
473,390 99
Regression
Residual
Total
Model
1
Sum of
Squares df Mean Square F Sig.
Predictors: (Constant), Memori, Fitur, Desain, Warna, Garansi, Berat, Resolusia.
Dependent Variable: Kepuasan Konsumenb.
Coefficientsa
-6,372 1,791 -3,558 ,001
,286 ,105 ,129 2,739 ,007
,322 ,075 ,183 4,266 ,000
,730 ,164 ,369 4,446 ,000
-,369 ,178 -,166 -2,076 ,041
,415 ,121 ,181 3,421 ,001
,877 ,225 ,426 3,893 ,000
,300 ,107 ,142 2,802 ,006
(Constant)
Desain
Fitur
Garansi
Berat
Warna
Resolusi
Memori
Model
1
B Std. Error
Unstandardized
Coeff icients
Beta
Standardi
zed
Coeff icien
ts
t Sig.
Dependent Variable: Kepuasan Konsumena.
TABLE VALUES OF rproduct moment
N The Level of Significant N The Level of Significant
5% 1% 5% 1%
3 0.997 0.999 38 0.320 0.413
4 0.950 0.990 39 0.316 0.408
5 0.878 0.959 40 0.312 0.403
6 0.811 0.917 41 0.308 0.398
7 0.754 0.874 42 0.304 0.393
8 0.707 0.834 43 0.301 0.389
9 0.666 0.798 44 0.297 0.384
10 0.632 0.765 45 0.294 0.380
11 0.602 0.735 46 0.291 0.376
12 0.576 0.708 47 0.288 0.372
13 0.553 0.684 48 0.284 0.368
14 0.532 0.661 49 0.281 0.364
15 0.514 0.641 50 0.279 0.361
16 0.497 0.623 55 0.266 0.345
17 0.482 0.606 60 0.254 0.330
18 0.468 0.590 65 0.244 0.317
19 0.456 0.575 70 0.235 0.306
20 0.444 0.561 75 0.227 0.296
21 0.433 0.549 80 0.220 0.286
22 0.432 0.537 85 0.213 0.278
23 0.413 0.526 90 0.207 0.267
24 0.404 0.515 95 0.202 0.263
25 0.396 0.505 100 0.195 0.256
26 0.388 0.496 125 0.176 0.230
27 0.381 0.487 150 0.159 0.210
28 0.374 0.478 175 0.148 0.194
29 0.367 0.470 200 0.138 0.181
30 0.361 0.463 300 0.113 0.148
31 0.355 0.456 400 0.098 0.128
32 0.349 0.449 500 0.088 0.115
33 0.344 0.442 600 0.080 0.105
34 0.339 0.436 700 0.074 0.097
35 0.334 0.430 800 0.070 0.091
36 0.329 0.424 900 0.065 0.086
37 0.325 0.418 1000 0.062 0.081
Tabel Nilai F0,05
Degrees of freedom for Nominator
De
gre
es
of
fre
ed
om
fo
r D
en
om
ina
tor
De
gre
es
of
fre
ed
om
fo
r D
en
om
ina
tor
1 2 3 4 5 6 7 8 9 10 12 15
1 161 200 216 225 230 234 237 239 241 242 244 246
2 18,5 19,0 19,2 19,2 19,3 19,3 19,4 19,4 19,4 19,4 19,4 19,4
3 10,1 9,55 9,28 9,12 9,01 8,94 8,89 8,85 8,81 8,79 8,74 8,70
4 7,71 6,94 6,59 6,39 6,26 6,16 6,09 6,04 6,00 5,96 5,91 5,86
5 6,61 5,79 5,41 5,19 5,05 4,95 4,88 4,82 4,77 4,74 4,68 4,62
6 5,99 5,14 4,76 4,53 4,39 4,28 4,21 4,15 4,10 4,06 4,00 3,94
7 5,59 4,74 4,35 4,12 3,97 3,87 3,79 3,73 3,68 3,64 3,57 3,51
8 5,32 4,46 4,07 3,84 4,69 3,58 3,50 3,44 3,39 3,35 3,28 3,22
9 5,12 4,26 3,86 3,63 3,48 3,37 3,29 3,23 3,18 3,14 3,07 3,01
10 4,96 4,10 3,71 3,48 3,33 3,22 3,14 3,07 3,02 2,98 2,91 2,85
11 4,84 3,98 3,59 3,36 3,20 3,09 3,01 2,95 2,90 2,85 2,79 2,72
12 4,75 3,89 3,49 3,26 3,11 3,00 2,91 2,85 2,80 2,75 2,69 2,62
13 4,67 3,81 3,41 3,13 3,03 2,92 2,83 2,77 2,71 2,67 2,60 2,53
14 4,60 3,74 3,34 3,11 2,96 2,85 2,76 2,70 2,65 2,60 2,53 2,46
15 4,54 3,68 3,29 3,06 2,90 2,79 2,71 2,64 6,59 2,54 2,48 2,40
16 4,49 3,63 3,24 3,01 2,85 2,74 2,66 2,59 2,54 2,49 2,42 2,35
17 4,45 3,59 3,20 2,96 2,81 2,70 2,61 2,55 2,49 2,45 2,38 2,31
18 4,41 3,55 3,16 2,93 2,77 2,66 2,58 2,51 2,46 2,41 2,34 2,27
19 4,38 3,52 3,13 2,90 2,74 2,63 2,54 2,48 2,42 2,38 2,31 2,23
20 4,35 3,49 3,10 2,87 2,71 2,60 2,51 2,45 2,39 2,35 2,28 2,20
21 4,32 3,47 3,07 2,84 2,68 2,57 2,49 2,42 2,37 2,32 2,25 2,18
22 4,30 3,44 3,05 2,82 2,66 2,55 2,46 2,40 2,34 2,30 2,23 2,15
23 4,28 3,42 3,03 2,80 2,64 2,53 2,44 2,37 2,32 2,27 2,20 2,13
24 4,26 3,40 3,01 2,78 2,62 2,51 2,42 2,36 2,30 2,25 2,18 2,11
25 4,24 3,39 2,99 2,76 2,60 2,49 2,40 2,34 2,28 2,24 2,16 2,09
30 4,17 3,33 2,92 2,69 2,53 2,42 2,33 2,27 2,21 2,16 2,09 2,01
40 4,08 3,23 2,84 2,61 2,45 2,34 2,25 2,18 2,12 2,08 2,00 1,92
60 4,00 3,15 2,76 2,54 2,37 2,25 2,17 2,10 2,04 1,99 1,92 1,84
120 3,92 3,07 2,68 2,45 2,29 2,18 2,09 2,02 1,96 1,91 1,83 1,75 3,84 3,00 2,60 2,37 2,21 2,10 2,01 1,94 1,88 1,83 1,75 1,67