Lampiran 1 ANGKET PENELITIAN FAKTOR-FAKTOR YANG ...eprints.ums.ac.id/38974/21/09. LAMPIRAN.pdf · ANGKET PENELITIAN FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN ... No Pernyataan

Lampiran 1

ANGKET PENELITIAN

FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN

PENGGUNA HANDPHONE MEREK SAMSUNG

DI GLORIA CELL SRAGEN

A. INDENTITAS RESPONDEN

1. Nama : ................................................

2. Jenis kelamin Anda?

a. Pria b. Wanita

3. Usia Anda?

a. Kurang dari 20 tahun

b. Antara 21 – 30 tahun

c. Lebih dari 30 tahun

4. Pendapatan anda perbulan

a. Kurang dari Rp. 1.000.000

b. Rp. 1.000.000 – Rp. 2.000.000

c. Diatas Rp.2.000.000

5. Merek ponsel yang anda gunakan:

a. CDMA = : …………………………………….

b. GSM = : …………………………………….

6. Rata-rata penggunaan pulsa per bulan

a. < Rp. 25.000 c. Rp. 50.000 – 100.000

b. Rp. 26.000 – 50.000 d. > Rp. 100.000

B. PETUNJUK PENGISIAN

Mohon diberikan jawaban dari setiap pertanyaan menurut pendapat Anda dengan

memberi tanda (X) pada setiap jawaban yang Anda Pilih.

1. Atribut Produk

No Pernyataan SS S N TS STS

Desain

1 Anda membeli handphone ini karena memiliki

bentuk yang baik


desain yang menarik baik

3 Anda membeli handphone ini karena tertarik

dengan desainnya

Fitur


fitur yang lengkap dan menarik


fitur yang lebih baru dibanding lainnya

6 Anda membeli handphone ini karena fiturnya

selalu di-update oleh produsen

Garansi


garansi yang lebih lama

8 Anda membeli handphone ini karena mudah

mengklaim garansi

9 Anda membeli handphone ini karena jaringan

toko yang sudah tersebar luas sehingga

memudahkan garansi

Berat

10 Anda membeli handphone ini karena ringan dan

mudah digunakan

11 Anda membeli handphone ini karena mudah

dikantongi dan tidak terasa berat di saku

Warna

12 Anda membeli handphone ini karena warnanya

yang menarik

13 Anda membeli handphone ini karena warnanya

yang terkesan mewah

Resolusi layar


resolusi layar yang tinggi


warna lebih tajam

Memori


memori internal yang besar


tambahan memori eksternal yang besar

2. Kepuasan Pelanggan

No Pernyataan SS S N TS STS

1 Anda merasa puas terhadap sistem operasi yang

digunakan produsen handphone

2 Anda merasa puas terhadap tampilan dan

perfomance handphone

3 Anda merasa puas terhadap daya tahan batery

handphone

4 Anda merasa puas terhadap fitur-fitur yang ada

pada handphone

5 Anda merasa puas terhadap pelayanan garansi

yang diberikan produsen handphone

Lampiran 2 Hasil Kuesioner Atribut Produk No. Desain Fitur Garansi Berat Warna Resolusi Memori Skor

Resp. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Total

1 5 4 4 4 4 4 3 5 5 4 5 5 3 4 4 4 3 70

2 5 3 5 4 3 5 4 4 4 4 4 4 4 3 4 3 3 66

3 4 5 5 4 4 5 3 4 5 4 4 5 4 3 5 3 4 71

4 5 5 5 5 4 4 5 5 4 5 4 3 4 5 4 4 4 75

5 4 5 4 3 3 4 4 5 4 5 3 3 4 4 3 4 3 65

6 5 5 4 4 3 5 4 5 5 5 4 5 4 4 5 5 4 76

7 4 4 5 5 5 4 4 5 5 4 5 5 4 5 5 5 5 79

8 5 5 5 4 5 4 5 4 4 4 5 5 5 5 5 4 4 78

9 4 4 5 5 4 5 5 4 5 5 4 4 5 4 5 5 5 78

10 4 3 3 4 4 5 4 5 5 4 4 5 3 3 4 3 4 67

11 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 67

12 3 4 4 3 4 4 4 5 4 4 3 4 4 4 3 4 4 65

13 3 4 4 3 4 5 5 4 4 4 5 4 4 4 3 4 5 69

14 5 5 4 4 4 4 3 4 5 3 4 5 4 4 4 4 4 70

15 4 5 5 4 5 5 5 5 4 5 5 5 4 5 4 4 4 78

16 5 5 4 5 5 4 5 4 3 3 4 4 4 4 5 4 4 72

17 5 5 4 5 5 5 4 5 4 4 5 5 5 5 5 5 5 81

18 4 5 4 5 5 4 5 4 4 5 3 3 5 4 4 4 5 73

19 4 4 4 5 3 3 3 3 4 3 4 3 4 4 4 4 5 64

20 5 4 4 5 5 5 5 5 4 5 4 4 5 5 5 5 4 79

21 5 5 5 5 4 4 4 3 4 3 4 4 4 4 3 4 5 70

22 4 5 5 4 4 3 3 4 4 3 4 5 4 4 3 4 4 67

23 5 3 3 4 4 4 4 4 3 5 5 4 5 5 4 5 4 71

24 4 3 5 3 4 5 5 3 4 3 4 5 4 4 3 4 4 67

25 5 5 4 4 4 5 5 3 3 5 5 5 5 5 5 5 5 78

26 4 3 3 3 4 4 4 4 5 4 4 4 4 4 4 5 4 67

27 4 3 3 3 4 4 4 4 4 4 3 4 4 5 4 4 4 65

28 3 4 4 5 5 5 4 4 4 3 4 3 4 4 4 3 3 66

29 4 5 5 4 4 4 4 5 5 5 5 3 3 4 3 4 4 71

30 5 4 4 5 4 3 5 4 4 3 4 4 4 3 4 4 4 68

31 5 4 5 3 3 4 4 4 5 5 4 4 5 5 5 5 5 75

32 5 5 5 5 4 5 5 4 4 4 4 4 4 4 3 4 4 73

33 4 4 4 4 4 4 3 4 5 3 5 5 5 4 4 5 5 72

34 4 5 4 5 4 4 4 4 3 4 4 3 4 5 5 4 4 70

35 5 5 4 4 4 5 5 4 5 4 5 5 3 5 4 4 4 75

36 4 5 5 4 5 5 4 5 4 5 4 4 5 4 5 4 5 77

37 4 5 4 4 4 4 3 3 4 4 4 4 4 4 5 5 4 69

38 5 5 5 4 5 5 5 4 5 5 4 5 5 5 4 4 5 80

39 5 5 4 5 5 5 4 4 4 5 5 4 3 4 4 3 5 74

40 3 3 4 4 4 4 4 4 4 4 4 4 4 5 3 4 4 66

41 4 3 5 5 5 5 4 4 4 4 4 5 5 4 4 4 5 74

42 4 4 3 4 4 5 4 5 4 4 5 4 4 5 4 3 4 70

43 4 3 4 4 4 3 4 4 4 3 4 4 4 4 5 4 4 66

44 4 3 4 4 4 4 4 4 5 4 4 4 3 3 4 4 5 67

45 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 5 5 68

46 4 5 5 4 4 5 5 5 5 5 5 4 5 4 5 4 4 78

47 5 3 4 4 4 4 5 4 4 3 4 3 4 4 4 4 4 67

48 5 5 4 5 4 5 5 5 5 5 5 4 4 4 4 4 4 77

49 4 4 4 4 4 5 5 5 4 5 4 4 4 3 3 4 4 70

50 4 4 4 5 5 4 4 4 4 3 5 5 5 5 5 5 5 76

51 5 4 5 4 5 5 5 4 4 4 4 5 4 4 3 3 5 73

52 4 5 5 5 4 5 5 4 4 5 4 4 4 5 4 4 3 74

53 5 4 5 5 4 5 5 5 5 5 5 5 4 4 4 4 4 78

54 4 4 4 4 4 5 5 4 4 3 4 4 4 4 3 4 3 67

55 4 5 5 5 5 4 5 4 5 4 4 5 5 5 5 5 5 80

56 4 4 4 4 4 5 4 5 5 5 5 4 3 4 4 5 4 73

57 4 3 3 3 4 3 4 5 4 4 5 5 5 4 4 5 4 69

58 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 66

59 4 5 4 5 5 4 4 4 5 4 4 4 3 3 4 4 4 70

60 5 5 5 5 4 5 5 5 4 4 5 4 4 4 5 4 4 77

61 5 4 4 5 4 4 4 4 4 4 4 4 4 3 4 5 3 69

62 4 5 5 4 4 5 5 5 5 5 4 5 5 4 5 5 4 79

63 4 4 4 5 4 5 5 5 5 5 4 4 5 4 4 5 5 77

64 5 5 4 5 5 4 5 5 4 4 5 3 5 5 4 5 4 77

65 3 4 3 3 4 4 4 4 4 4 3 3 4 4 4 4 4 63

66 4 4 4 4 3 5 3 3 3 4 4 4 4 4 4 4 3 64

67 4 4 4 3 4 4 3 3 3 5 4 5 4 4 4 3 4 65

68 4 4 4 4 3 4 4 4 4 3 3 4 4 4 4 4 3 64

69 5 5 5 4 4 5 5 5 5 4 5 5 4 5 4 4 5 79

70 4 3 4 3 4 5 4 4 3 3 3 4 4 4 4 4 4 64

71 5 4 3 4 4 5 3 4 3 3 4 4 5 4 3 3 3 64

72 4 5 5 4 5 4 4 4 4 4 4 4 4 3 4 3 3 68

73 4 4 4 4 4 4 4 4 3 5 4 3 4 4 4 3 4 66

74 4 4 4 4 3 3 4 4 3 5 3 3 4 4 5 4 4 65

75 3 4 5 4 4 3 3 3 3 4 3 3 4 4 4 3 3 60

76 4 5 4 4 4 4 4 4 4 3 5 5 4 4 4 5 5 72

77 4 5 4 3 3 3 4 4 3 4 4 4 4 4 4 4 4 65

78 5 5 4 4 4 4 4 5 3 3 5 5 3 4 4 5 4 71

79 5 4 4 5 4 5 5 5 5 3 4 4 4 5 5 4 4 75

80 4 3 3 3 4 3 4 5 4 4 5 5 5 4 4 5 4 69

81 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 66

82 4 5 4 5 5 4 4 4 5 4 4 4 3 3 4 4 4 70

83 5 5 5 5 4 5 5 5 4 4 5 4 4 4 5 4 4 77

84 5 4 4 5 4 4 4 4 4 4 4 4 4 3 4 5 3 69

85 4 5 5 4 4 5 5 5 5 5 4 5 5 4 5 5 4 79

86 4 4 4 5 4 5 5 5 5 5 4 4 5 4 5 5 5 78

87 5 5 4 5 5 4 5 5 4 5 5 5 5 5 4 5 5 81

88 3 4 3 3 4 4 4 4 4 2 3 3 4 4 3 3 4 59

89 4 4 4 4 3 5 3 3 3 4 4 4 4 4 4 4 3 64

90 4 4 4 3 3 4 3 3 3 3 4 3 4 4 4 3 4 60

91 5 5 4 4 5 5 5 4 5 5 5 5 5 5 5 4 4 80

92 5 5 5 4 5 5 4 5 5 5 4 4 5 4 5 4 5 79

93 4 5 4 4 4 4 3 3 4 2 4 4 4 4 5 5 4 67

94 5 5 5 5 5 5 5 4 5 5 4 5 5 5 4 5 5 82

95 5 5 4 5 5 5 4 4 4 5 5 4 3 4 4 3 5 74

96 3 3 3 2 4 4 4 4 4 4 4 4 4 5 3 4 4 63

97 4 5 5 5 5 5 4 4 4 5 4 5 5 4 4 5 5 78

98 4 4 3 4 4 5 4 5 4 4 5 4 4 5 4 3 4 70

99 4 3 4 4 4 3 4 4 4 3 4 3 2 2 3 3 4 58

100 4 3 4 4 4 4 4 4 5 4 4 4 3 3 4 4 5 67

Hasil Kuesioner Kepuasan Konsumen No. Skor

Resp. 1 2 3 4 5 Total

1 3 5 4 3 4 19

2 4 4 3 3 4 18

3 4 5 4 3 4 20

4 5 4 5 4 5 23

5 4 4 4 3 4 19

6 4 5 3 4 5 21

7 3 3 4 3 5 18

8 4 4 4 5 5 22

9 4 5 4 4 4 21

10 5 4 4 4 5 22

11 4 4 5 4 4 21

12 5 4 4 5 4 22

13 4 4 3 4 4 19

14 4 3 3 4 3 17

15 4 4 3 4 4 19

16 4 5 5 5 4 23

17 5 4 4 3 3 19

18 4 4 5 5 4 22

19 5 4 5 4 5 23

20 5 5 5 4 4 23

21 5 4 5 4 4 22

22 4 5 5 5 5 24

23 5 5 5 5 5 25

24 4 4 5 4 5 22

25 4 5 5 5 5 24

26 4 3 3 3 4 17

27 4 4 4 3 4 19

28 4 4 4 4 3 19

29 5 4 3 4 3 19

30 4 4 5 5 4 22

31 4 4 3 4 4 19

32 4 5 4 4 4 21

33 4 3 3 3 3 16

34 5 5 4 4 5 23

35 4 5 5 5 5 24

36 4 3 3 4 4 18

37 5 5 4 5 5 24

38 4 3 3 4 5 19

39 5 5 5 5 4 24

40 5 5 5 4 4 23

41 4 4 4 3 5 20

42 5 4 3 3 4 19

43 4 4 5 4 4 21

44 4 5 5 5 4 23

45 4 4 4 4 5 21

46 5 5 5 4 4 23

47 4 4 5 5 5 23

48 5 5 4 5 4 23

49 5 4 4 4 4 21

50 4 4 3 5 5 21

51 4 5 4 4 5 22

52 4 3 3 4 4 18

53 5 5 4 4 5 23

54 5 5 5 5 4 24

55 4 3 4 3 4 18

56 5 5 5 5 5 25

57 5 4 4 4 3 20

58 5 5 5 5 5 25

59 4 5 5 5 4 23

60 5 4 3 4 4 20

61 4 4 4 3 4 19

62 4 4 3 3 3 17

63 5 3 3 4 4 19

64 5 5 4 5 4 23

65 4 4 4 3 4 19

66 3 5 4 5 5 22

67 4 5 5 4 5 23

68 4 5 5 5 4 23

69 5 5 4 3 5 22

70 4 5 5 5 5 24

71 5 5 5 5 5 25

72 4 4 5 5 4 22

73 5 5 5 4 5 24

74 5 5 4 5 4 23

75 3 3 4 5 5 20

76 3 4 4 3 5 19

77 4 4 4 5 4 21

78 5 4 4 5 5 23

79 3 5 5 4 4 21

80 5 4 4 5 5 23

81 5 5 4 5 4 23

82 4 5 4 5 5 23

83 4 4 5 4 4 21

84 4 4 4 5 4 21

85 5 5 3 4 5 22

86 3 3 4 4 4 18

87 5 4 4 5 5 23

88 5 4 5 5 5 24

89 5 5 4 5 4 23

90 4 4 4 4 3 19

91 4 4 3 5 5 21

92 3 4 3 4 4 18

93 5 4 5 4 4 22

94 4 5 3 4 5 21

95 4 4 5 5 4 22

96 4 5 4 4 4 21

97 4 4 5 4 5 22

98 3 5 4 3 4 19

99 3 3 4 4 3 17

100 4 5 3 3 4 19

Lampiran 3 Data Penelitian

No. Desain Fitur Garansi Berat Warna Resolusi Memori Kepuasan

1 13 12 13 9 8 8 7 19

2 13 12 12 8 8 7 6 18

3 14 13 12 8 9 8 7 20

4 15 13 14 9 7 9 8 23

5 13 15 12 9 7 7 7 19

6 14 13 13 9 8 8 9 21

7 13 13 11 8 6 8 8 18

8 14 13 14 9 8 9 9 22

9 13 13 13 7 8 8 7 21

10 14 12 13 8 8 9 8 22

11 14 14 13 8 9 8 8 21

12 14 12 14 8 7 8 8 22

13 14 11 13 7 7 7 6 19

14 14 13 11 6 7 6 8 17

15 14 11 12 8 8 7 8 19

16 15 15 14 9 8 9 10 23

17 15 13 13 8 7 8 8 19

18 15 14 13 8 8 8 8 22

19 15 14 14 10 9 9 9 23

20 13 15 14 8 9 9 8 23

21 13 15 13 8 8 8 8 22

22 14 14 13 9 9 8 9 24

23 14 14 15 9 9 10 9 25

24 13 14 13 8 8 8 9 22

25 15 14 15 10 8 10 9 24

26 12 13 11 6 7 6 6 17

27 12 13 12 8 6 8 9 19

28 13 13 12 8 9 8 8 19

29 12 15 12 8 9 8 8 19

30 15 13 14 8 9 8 9 22

31 12 13 12 7 7 7 6 19

32 13 13 13 8 9 8 9 21

33 12 12 12 6 8 6 6 16

34 14 14 12 9 9 9 7 23

35 13 15 15 10 9 10 7 24

36 11 12 11 7 9 7 7 18

37 14 13 14 9 8 9 9 24

38 13 12 12 7 8 7 7 19

39 13 11 15 10 9 10 9 24

40 13 15 13 8 9 8 9 23

41 13 14 12 7 8 7 7 20

42 13 14 11 6 7 6 7 19

43 13 13 13 8 8 8 9 21

44 13 15 15 10 9 10 8 23

45 12 13 13 8 8 8 8 21

46 13 14 13 8 9 8 8 23

47 12 14 13 9 10 9 9 23

48 13 15 13 9 10 9 9 23

49 12 12 13 8 8 8 7 21

50 12 14 13 8 8 8 9 21

51 13 12 14 9 10 9 10 22

52 12 11 12 8 8 8 7 18

53 14 14 13 9 9 9 8 23

54 13 15 15 10 10 10 8 24

55 11 12 11 8 9 7 8 18

56 14 12 14 9 8 10 10 25

57 12 12 14 9 8 9 7 20

58 13 11 15 9 10 10 10 25

59 13 14 14 9 9 9 9 23

60 11 14 13 8 8 8 8 20

61 14 11 13 7 7 7 6 19

62 14 13 11 6 7 6 8 17

63 14 11 12 7 8 7 8 19

64 15 15 14 9 8 9 10 23

65 15 13 13 8 7 8 8 19

66 15 14 13 8 8 8 8 22

67 15 14 14 9 9 9 9 23

68 13 15 14 9 9 9 8 23

69 13 15 13 8 8 8 8 22

70 14 14 13 8 9 8 9 24

71 14 14 15 10 9 10 9 25

72 13 14 13 8 8 8 9 22

73 13 11 15 10 9 10 9 24

74 13 15 13 8 9 8 9 23

75 13 14 12 7 8 7 7 20

76 13 14 11 6 7 6 7 19

77 13 13 13 8 8 8 9 21

78 13 15 15 10 9 10 8 23

79 12 13 13 8 8 8 8 21

80 13 14 13 8 9 8 8 23

81 12 14 13 9 10 9 9 23

82 13 15 13 9 10 9 9 23

83 12 12 13 8 8 8 7 21

84 12 14 13 8 8 8 9 21

85 13 12 14 9 10 9 10 22

86 12 11 12 8 8 8 7 18

87 14 14 13 9 9 9 8 23

88 13 15 15 10 10 10 8 24

89 15 13 14 9 7 9 8 23

90 13 15 12 9 7 7 7 19

91 14 13 13 9 8 8 9 21

92 13 13 11 8 6 8 8 18

93 14 13 14 9 8 9 9 22

94 13 13 13 8 8 8 7 21

95 14 12 13 9 8 9 8 22

96 14 14 13 9 9 8 8 21

97 14 12 14 8 7 8 8 22

98 14 11 13 8 7 7 6 19

99 14 13 11 8 7 6 8 17

100 14 11 12 9 8 7 8 19

Lampiran 4. Uji Validitas Angket Karakteristik Produk

Correlations Cor relations

1,000 ,328** ,230* ** ,157 ,099 ,522**

, ,001 ,021 ,118 ,327 ,000

100 100 100 100 100 100

,328** 1,000 ,454** ** ,111 ,127 ,537**

,001 , ,000 ,270 ,207 ,000

100 100 100 100 100 100

,230* ,454** 1,000 ** ,036 ,178 ,481**

,021 ,000 , ,721 ,076 ,000

100 100 100 100 100 100

,428** ,393** ,355** ,163 ,187 ,527**

,000 ,000 ,000 ,104 ,062 ,000

100 100 100 100 100 100

,145 ,286** ,200* ** ,056 ,373** ,527**

,151 ,004 ,046 ,583 ,000 ,000

100 100 100 100 100 100

,234* ,220* ,252* * -,058 ,090 ,512**

,019 ,028 ,011 ,567 ,374 ,000

100 100 100 100 100 100

,302** ,191 ,287** ** ,206* ,231* ,598**

,002 ,057 ,004 ,040 ,021 ,000

100 100 100 100 100 100

,182 ,132 ,021 ,193 ,068 ,488**

,070 ,190 ,837 ,054 ,504 ,000

100 100 100 100 100 100

,114 ,118 ,241* ,246* ,299** ,485**

,259 ,244 ,016 ,014 ,002 ,000

100 100 100 100 100 100

,165 ,259** ,254* ,170 ,196 ,539**

,101 ,009 ,011 ,091 ,051 ,000

100 100 100 100 100 100

,399** ,218* ,058 * ,208* ,235* ,524**

,000 ,029 ,564 ,038 ,019 ,000

100 100 100 100 100 100

,284** ,135 ,212* ,329** ,270** ,512**

,004 ,180 ,034 ,001 ,007 ,000

100 100 100 100 100 100

,110 ,135 ,158 ,413** ,239* ,491**

,275 ,182 ,116 ,000 ,017 ,000

100 100 100 100 100 100

,167 ,220* ,035 ,242* ,205* ,474**

,097 ,028 ,729 ,015 ,041 ,000

100 100 100 100 100 100

,262** ,279** ,199* ** ,354** ,204* ,525**

,008 ,005 ,047 ,000 ,042 ,000

100 100 100 100 100 100

,157 ,111 ,036 1,000 ,304** ,477**

,118 ,270 ,721 , ,002 ,000

100 100 100 100 100 100

,099 ,127 ,178 ,304** 1,000 ,489**

,327 ,207 ,076 ,002 , ,000

100 100 100 100 100 100

,522** ,537** ,481** ** ,477** ,489** 1,000

,000 ,000 ,000 ,000 ,000 ,

100 100 100 100 100 100

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

ITEM01

ITEM02

ITEM03

ITEM04

ITEM05

ITEM06

ITEM07

ITEM08

ITEM09

ITEM10

ITEM11

ITEM12

ITEM13

ITEM14

ITEM15

ITEM16

ITEM17

TOTAL

ITEM01 ITEM02 ITEM03 ITEM16 ITEM17 TOTAL

Correlation is s ignif icant at the 0.01 level (2-tailed).**.

Correlation is s ignif icant at the 0.05 level (2-tailed).*.

Uji Validitas Angket Kepuasan Konsumen Correlations

Cor relations

1,000 ,258** ,138 ,236* ,074 ,517**

, ,010 ,169 ,018 ,466 ,000

100 100 100 100 100 100

,258** 1,000 ,383** ,292** ,263** ,687**

,010 , ,000 ,003 ,008 ,000

100 100 100 100 100 100

,138 ,383** 1,000 ,396** ,217* ,695**

,169 ,000 , ,000 ,030 ,000

100 100 100 100 100 100

,236* ,292** ,396** 1,000 ,291** ,713**

,018 ,003 ,000 , ,003 ,000

100 100 100 100 100 100

,074 ,263** ,217* ,291** 1,000 ,562**

,466 ,008 ,030 ,003 , ,000

100 100 100 100 100 100

,517** ,687** ,695** ,713** ,562** 1,000

,000 ,000 ,000 ,000 ,000 ,

100 100 100 100 100 100

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

Pearson Correlation

Sig. (2-tailed)

N

ITEM01

ITEM02

ITEM03

ITEM04

ITEM05

TOTAL

ITEM01 ITEM02 ITEM03 ITEM04 ITEM05 TOTAL

Correlation is s ignif icant at the 0.01 level (2-tailed).**.

Correlation is s ignif icant at the 0.05 level (2-tailed).*.

Lampiran 5 Uji Reliabilitas Angket Karakteristik Produk

Reliability ****** Method 1 (space saver) will be used for this analysis ******

R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A)

Mean Std Dev Cases

1. ITEM01 4,2800 ,6044 100,0

2. ITEM02 4,2700 ,7366 100,0

3. ITEM03 4,1900 ,6308 100,0

4. ITEM04 4,1700 ,7115 100,0

5. ITEM05 4,1400 ,5864 100,0

6. ITEM06 4,3500 ,6571 100,0

7. ITEM07 4,2100 ,6711 100,0

8. ITEM08 4,2200 ,6289 100,0

9. ITEM09 4,1600 ,6624 100,0

10. ITEM10 4,0800 ,7873 100,0

11. ITEM11 4,2000 ,6030 100,0

12. ITEM12 4,1600 ,6775 100,0

13. ITEM13 4,1300 ,6614 100,0

14. ITEM14 4,0800 ,6769 100,0

15. ITEM15 4,0900 ,6681 100,0

16. ITEM16 4,1300 ,6765 100,0

17. ITEM17 4,1500 ,6416 100,0

N of

Statistics for Mean Variance Std Dev Variables

SCALE 71,0100 33,4645 5,7849 17

Item-total Statistics

Scale Scale Corrected

Mean Variance Item- Alpha

if Item if Item Total if Item

Deleted Deleted Correlation Deleted

ITEM01 66,7300 30,1789 ,4398 ,8136

ITEM02 66,7400 29,4267 ,4374 ,8135

ITEM03 66,8200 30,3511 ,3907 ,8162

ITEM04 66,8400 29,6307 ,4296 ,8140

ITEM05 66,8700 30,2355 ,4474 ,8133

ITEM06 66,6600 30,0044 ,4207 ,8145

ITEM07 66,8000 29,2727 ,5152 ,8088

ITEM08 66,7900 30,3090 ,3986 ,8157

ITEM09 66,8500 30,1894 ,3897 ,8163

ITEM10 66,9300 29,1769 ,4313 ,8142

ITEM11 66,8100 30,1757 ,4415 ,8135

ITEM12 66,8500 29,9066 ,4182 ,8146

ITEM13 66,8800 30,1471 ,3965 ,8159

ITEM14 66,9300 30,2072 ,3762 ,8171

ITEM15 66,9200 29,8521 ,4337 ,8137

ITEM16 66,8800 30,1875 ,3793 ,8169

ITEM17 66,8600 30,2428 ,3982 ,8157


Reliability Coefficients

N of Cases = 100,0 N of Items = 17

Alpha = ,8236

Uji Reliabilitas Angket Kepuasan Konsumen

Reliability ****** Method 1 (space saver) will be used for this analysis ******


Mean Std Dev Cases

1. ITEM01 4,2700 ,6333 100,0

2. ITEM02 4,3000 ,6742 100,0

3. ITEM03 4,1300 ,7475 100,0

4. ITEM04 4,1900 ,7344 100,0

5. ITEM05 4,3000 ,6276 100,0

N of

Statistics for Mean Variance Std Dev Variables

SCALE 21,1900 4,7817 2,1867 5

Item-total Statistics

Scale Scale Corrected

Mean Variance Item- Alpha

if Item if Item Total if Item

Deleted Deleted Correlation Deleted

ITEM01 16,9200 3,7511 ,5566 ,6415

ITEM02 16,8900 3,2100 ,6624 ,5470

ITEM03 17,0600 3,0671 ,6415 ,5557

ITEM04 17,0000 3,0303 ,6741 ,5377

ITEM05 16,8900 3,6342 ,7149 ,6166

Reliability Coefficients

N of Cases = 100,0 N of Items = 5

Alpha = ,6863

Lampiran 6 Deskripsi Data Descriptives

Descriptive Statistics

100 11,00 15,00 13,3100 ,9816

100 11,00 15,00 13,2600 1,2441

100 11,00 15,00 13,0300 1,1051

100 6,00 10,00 8,3100 ,9816

100 6,00 10,00 8,2400 ,9547

100 6,00 10,00 8,1900 1,0607

100 6,00 10,00 8,1400 1,0349

100 16,00 25,00 21,1900 2,1867

100

Desain

Fitur

Garansi

Berat

Warna

Resolusi

Memori

Kepuasan Konsumen

Valid N (lis tw ise)

N Minimum Maximum Mean Std. Dev iation

Lampiran 7 Uji Normalitas NPar Tests


100 -2,2E-09 ,855085 -1,9594 2,2445Unstandardized Residual

N Mean Std. Deviation Minimum Maximum

One-Sam ple Kolm ogorov-Sm irnov Test

100

-2,197921E-09

,855085

,056

,038

-,056

,564

,908

N

Mean

Std. Dev iation

Normal Parameters a,b

Absolute

Positive

Negative

Most Extreme

Dif ferences

Kolmogorov-Smirnov Z

Asymp. Sig. (2-tailed)

Unstandardiz

ed Residual

Test dis tribution is Normal.a.

Calculated f rom data.b.

Lampiran 8 Uji Multikolinieritas Regression

Variables Entered/Removedb

Memori, Fitur, Desain, Warna,

Garansi, Berat, Resolus ia , Enter

Model

1

Variables Entered

Variables

Removed Method

All requested variables entered.a.

Dependent Variable: Kepuasan Konsumenb.

Model Summ ary

,920a ,847 ,835 ,8870

Model

1

R R Square

Adjusted

R Square

Std. Error of

the Estimate

Predictors: (Constant), Memori, Fitur, Desain, Warna,

Garansi, Berat, Resolus i

a.

ANOVAb

401,004 7 57,286 72,809 ,000a

72,386 92 ,787

473,390 99

Regression

Residual

Total

Model

1

Sum of

Squares df Mean Square F Sig.

Predictors: (Constant), Memori, Fitur, Desain, Warna, Garansi, Berat, Resolusia.


Coefficientsa

-6,372 1,791 -3,558 ,001

,286 ,105 ,129 2,739 ,007 ,755 1,325

,322 ,075 ,183 4,266 ,000 ,903 1,108

,730 ,164 ,369 4,446 ,000 ,242 4,139

-,369 ,178 -,166 -2,076 ,041 ,261 3,833

,415 ,121 ,181 3,421 ,001 ,592 1,689

,877 ,225 ,426 3,893 ,000 ,139 7,190

,300 ,107 ,142 2,802 ,006 ,649 1,540

(Constant)

Desain

Fitur

Garansi

Berat

Warna

Resolusi

Memori

Model

1

B Std. Error

Unstandardized

Coef f icients

Beta

Standardi

zed

Coef f icien

ts

t Sig. Tolerance VIF

Collinearity Statistics

Dependent Variable: Kepuasan Konsumena.

Lampiran 9 Uji Heteroskedastisitas Regression


Memori, Fitur, Desain, Warna,

Garansi, Berat, Resolus ia , Enter

Model

1

Variables Entered

Variables

Removed Method


Dependent Variable: ABS_RES1b.

Model Summ ary

,206a ,042 -,030 ,530856

Model

1

R R Square

Adjusted

R Square

Std. Error of

the Estimate



a.

ANOVAb

1,150 7 ,164 ,583 ,768a

25,926 92 ,282

27,076 99

Regression

Residual

Total

Model

1

Sum of



Dependent Variable: ABS_RES1b.

Coefficientsa

-,543 1,072 -,506 ,614

9,513E-02 ,063 ,179 1,521 ,132

1,595E-02 ,045 ,038 ,353 ,725

-2,47E-02 ,098 -,052 -,252 ,802

-,146 ,106 -,275 -1,375 ,173

5,732E-02 ,073 ,105 ,789 ,432

,122 ,135 ,248 ,905 ,368

-2,40E-02 ,064 -,048 -,376 ,708

(Constant)

Desain

Fitur

Garansi

Berat

Warna

Resolusi

Memori

Model

1

B Std. Error

Unstandardized

Coeff icients

Beta

Standardi

zed

Coeff icien

ts

t Sig.

Dependent Variable: ABS_RES1a.

Lampiran 10 Uji Hipotesis Regression


21,1900 2,1867 100

13,3100 ,9816 100

13,2600 1,2441 100

13,0300 1,1051 100

8,3100 ,9816 100

8,2400 ,9547 100

8,1900 1,0607 100

8,1400 1,0349 100

Kepuasan Konsumen

Desain

Fitur

Garansi

Berat

Warna

Resolusi

Memori

Mean Std. Dev iation N

Cor relations

1,000 ,292 ,386 ,825 ,702 ,592 ,842 ,600

,292 1,000 ,049 ,289 ,224 -,134 ,176 ,245

,386 ,049 1,000 ,163 ,231 ,270 ,230 ,199

,825 ,289 ,163 1,000 ,746 ,462 ,857 ,456

,702 ,224 ,231 ,746 1,000 ,491 ,855 ,484

,592 -,134 ,270 ,462 ,491 1,000 ,553 ,385

,842 ,176 ,230 ,857 ,855 ,553 1,000 ,546

,600 ,245 ,199 ,456 ,484 ,385 ,546 1,000

, ,002 ,000 ,000 ,000 ,000 ,000 ,000

,002 , ,314 ,002 ,012 ,092 ,040 ,007

,000 ,314 , ,052 ,010 ,003 ,011 ,024

,000 ,002 ,052 , ,000 ,000 ,000 ,000

,000 ,012 ,010 ,000 , ,000 ,000 ,000

,000 ,092 ,003 ,000 ,000 , ,000 ,000

,000 ,040 ,011 ,000 ,000 ,000 , ,000

,000 ,007 ,024 ,000 ,000 ,000 ,000 ,

100 100 100 100 100 100 100 100

100 100 100 100 100 100 100 100

100 100 100 100 100 100 100 100

100 100 100 100 100 100 100 100

100 100 100 100 100 100 100 100

100 100 100 100 100 100 100 100

100 100 100 100 100 100 100 100

100 100 100 100 100 100 100 100

Kepuasan Konsumen

Desain

Fitur

Garansi

Berat

Warna

Resolusi

Memori

Kepuasan Konsumen

Desain

Fitur

Garansi

Berat

Warna

Resolusi

Memori

Kepuasan Konsumen

Desain

Fitur

Garansi

Berat

Warna

Resolusi

Memori

Pearson Correlation

Sig. (1-tailed)

N

Kepuasan

Konsumen Desain Fitur Garansi Berat Warna Resolusi Memori


Memori,

Fitur,

Desain,

Warna,

Garansi,

Berat,

Resolusia

, Enter

Model

1

Variables

Entered

Variables

Removed Method



Model Summ ary

,920a ,847 ,835 ,8870

Model

1

R R Square

Adjusted

R Square

Std. Error of

the Estimate



a.

ANOVAb

401,004 7 57,286 72,809 ,000a

72,386 92 ,787

473,390 99

Regression

Residual

Total

Model

1

Sum of




Coefficientsa

-6,372 1,791 -3,558 ,001

,286 ,105 ,129 2,739 ,007

,322 ,075 ,183 4,266 ,000

,730 ,164 ,369 4,446 ,000

-,369 ,178 -,166 -2,076 ,041

,415 ,121 ,181 3,421 ,001

,877 ,225 ,426 3,893 ,000

,300 ,107 ,142 2,802 ,006

(Constant)

Desain

Fitur

Garansi

Berat

Warna

Resolusi

Memori

Model

1

B Std. Error

Unstandardized

Coeff icients

Beta

Standardi

zed

Coeff icien

ts

t Sig.

Dependent Variable: Kepuasan Konsumena.

TABLE VALUES OF rproduct moment

N The Level of Significant N The Level of Significant

5% 1% 5% 1%

3 0.997 0.999 38 0.320 0.413

4 0.950 0.990 39 0.316 0.408

5 0.878 0.959 40 0.312 0.403

6 0.811 0.917 41 0.308 0.398

7 0.754 0.874 42 0.304 0.393

8 0.707 0.834 43 0.301 0.389

9 0.666 0.798 44 0.297 0.384

10 0.632 0.765 45 0.294 0.380

11 0.602 0.735 46 0.291 0.376

12 0.576 0.708 47 0.288 0.372

13 0.553 0.684 48 0.284 0.368

14 0.532 0.661 49 0.281 0.364

15 0.514 0.641 50 0.279 0.361

16 0.497 0.623 55 0.266 0.345

17 0.482 0.606 60 0.254 0.330

18 0.468 0.590 65 0.244 0.317

19 0.456 0.575 70 0.235 0.306

20 0.444 0.561 75 0.227 0.296

21 0.433 0.549 80 0.220 0.286

22 0.432 0.537 85 0.213 0.278

23 0.413 0.526 90 0.207 0.267

24 0.404 0.515 95 0.202 0.263

25 0.396 0.505 100 0.195 0.256

26 0.388 0.496 125 0.176 0.230

27 0.381 0.487 150 0.159 0.210

28 0.374 0.478 175 0.148 0.194

29 0.367 0.470 200 0.138 0.181

30 0.361 0.463 300 0.113 0.148

31 0.355 0.456 400 0.098 0.128

32 0.349 0.449 500 0.088 0.115

33 0.344 0.442 600 0.080 0.105

34 0.339 0.436 700 0.074 0.097

35 0.334 0.430 800 0.070 0.091

36 0.329 0.424 900 0.065 0.086

37 0.325 0.418 1000 0.062 0.081

Tabel Nilai F0,05

Degrees of freedom for Nominator

De

gre

es

of

fre

ed

om

fo

r D

en

om

ina

tor

De

gre

es

of

fre

ed

om

fo

r D

en

om

ina

tor

1 2 3 4 5 6 7 8 9 10 12 15

1 161 200 216 225 230 234 237 239 241 242 244 246

2 18,5 19,0 19,2 19,2 19,3 19,3 19,4 19,4 19,4 19,4 19,4 19,4

3 10,1 9,55 9,28 9,12 9,01 8,94 8,89 8,85 8,81 8,79 8,74 8,70

4 7,71 6,94 6,59 6,39 6,26 6,16 6,09 6,04 6,00 5,96 5,91 5,86

5 6,61 5,79 5,41 5,19 5,05 4,95 4,88 4,82 4,77 4,74 4,68 4,62

6 5,99 5,14 4,76 4,53 4,39 4,28 4,21 4,15 4,10 4,06 4,00 3,94

7 5,59 4,74 4,35 4,12 3,97 3,87 3,79 3,73 3,68 3,64 3,57 3,51

8 5,32 4,46 4,07 3,84 4,69 3,58 3,50 3,44 3,39 3,35 3,28 3,22

9 5,12 4,26 3,86 3,63 3,48 3,37 3,29 3,23 3,18 3,14 3,07 3,01

10 4,96 4,10 3,71 3,48 3,33 3,22 3,14 3,07 3,02 2,98 2,91 2,85

11 4,84 3,98 3,59 3,36 3,20 3,09 3,01 2,95 2,90 2,85 2,79 2,72

12 4,75 3,89 3,49 3,26 3,11 3,00 2,91 2,85 2,80 2,75 2,69 2,62

13 4,67 3,81 3,41 3,13 3,03 2,92 2,83 2,77 2,71 2,67 2,60 2,53

14 4,60 3,74 3,34 3,11 2,96 2,85 2,76 2,70 2,65 2,60 2,53 2,46

15 4,54 3,68 3,29 3,06 2,90 2,79 2,71 2,64 6,59 2,54 2,48 2,40

16 4,49 3,63 3,24 3,01 2,85 2,74 2,66 2,59 2,54 2,49 2,42 2,35

17 4,45 3,59 3,20 2,96 2,81 2,70 2,61 2,55 2,49 2,45 2,38 2,31

18 4,41 3,55 3,16 2,93 2,77 2,66 2,58 2,51 2,46 2,41 2,34 2,27

19 4,38 3,52 3,13 2,90 2,74 2,63 2,54 2,48 2,42 2,38 2,31 2,23

20 4,35 3,49 3,10 2,87 2,71 2,60 2,51 2,45 2,39 2,35 2,28 2,20

21 4,32 3,47 3,07 2,84 2,68 2,57 2,49 2,42 2,37 2,32 2,25 2,18

22 4,30 3,44 3,05 2,82 2,66 2,55 2,46 2,40 2,34 2,30 2,23 2,15

23 4,28 3,42 3,03 2,80 2,64 2,53 2,44 2,37 2,32 2,27 2,20 2,13

24 4,26 3,40 3,01 2,78 2,62 2,51 2,42 2,36 2,30 2,25 2,18 2,11

25 4,24 3,39 2,99 2,76 2,60 2,49 2,40 2,34 2,28 2,24 2,16 2,09

30 4,17 3,33 2,92 2,69 2,53 2,42 2,33 2,27 2,21 2,16 2,09 2,01

40 4,08 3,23 2,84 2,61 2,45 2,34 2,25 2,18 2,12 2,08 2,00 1,92

60 4,00 3,15 2,76 2,54 2,37 2,25 2,17 2,10 2,04 1,99 1,92 1,84

120 3,92 3,07 2,68 2,45 2,29 2,18 2,09 2,02 1,96 1,91 1,83 1,75 3,84 3,00 2,60 2,37 2,21 2,10 2,01 1,94 1,88 1,83 1,75 1,67

Lampiran 1 ANGKET PENELITIAN FAKTOR-FAKTOR YANG ...eprints.ums.ac.id/38974/21/09. LAMPIRAN.pdf · ANGKET PENELITIAN FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN ... No Pernyataan

Documents