SOMAmetrics Business Consultancy

Is your company

complacent?

“It is what it is!”

…But is it really?

Client: “It is what it is!”

❖ no control over current situation and don’t see how things will change

❖ situation is too difficult to change - don’t want to spend time, energy, resources

❖ very political organization where “rocking the boat” is not an option

SOMAmetrics

Complacent!stagnation

hits fast and without warning

low morale

missed numbers and goals

SOMAmetrics

How to cure the disease:

1. Use a survey: ask customers and your team how the company is performing

A. SalesB. MarketingC. Customer ServiceD. Innovation

2. Compare results to find issues and gaps

What’s next?

❖ Be fearless

❖ Take responses seriously

❖ Make a plan to address challenges

❖ Focus on most impactful issues first

❖ Do these surveys quarterly

❖ Become a high performance organization

The Author - Alicia Assefa

❖ Over 25 years of Telebusiness and Sales Management Experience

❖ Her experience at over 50 companies has helped her to create a set of field tested best practices.

❖ Chief Operating Officer at SOMAmetrics, a business consultancy.

❖ Please email her with any questions or inquiries: [email protected]

❖ www.somametrics.com

❖ 510.206.9263