SOMAmetrics Business Consultancy Is your company complacent? “It is what it is!” …But is it really?
Jun 20, 2015
SOMAmetrics Business Consultancy
Is your company
complacent?
“It is what it is!”
…But is it really?
Client: “It is what it is!”
❖ no control over current situation and don’t see how things will change
❖ situation is too difficult to change - don’t want to spend time, energy, resources
❖ very political organization where “rocking the boat” is not an option
SOMAmetrics
Complacent!stagnation
hits fast and without warning
low morale
missed numbers and goals
SOMAmetrics
How to cure the disease:
1. Use a survey: ask customers and your team how the company is performing
A. SalesB. MarketingC. Customer ServiceD. Innovation
2. Compare results to find issues and gaps
What’s next?
❖ Be fearless
❖ Take responses seriously
❖ Make a plan to address challenges
❖ Focus on most impactful issues first
❖ Do these surveys quarterly
❖ Become a high performance organization
The Author - Alicia Assefa
❖ Over 25 years of Telebusiness and Sales Management Experience
❖ Her experience at over 50 companies has helped her to create a set of field tested best practices.
❖ Chief Operating Officer at SOMAmetrics, a business consultancy.
❖ Please email her with any questions or inquiries: [email protected]
❖ www.somametrics.com
❖ 510.206.9263