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Tel: (974) 4490 3836 Fax: (974) 4490 3835 P.O. Box: 50311, Doha, State of Qatar E-mail:[email protected], Web: www.dohaprecast.com
Integrated Management System
Manual
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DOHA PRECAST FACTORY
INTEGRATED MANAGEMENT
SYSTEM MANUAL
ISO 9001:2008, ISO 14001:2004, OhSAS 18001:2007)
IMS 001, Revision No. 04, Dated: 01-04-2013
Prepared & Issued BY
QA/QC Manager
Approved By
General Manager
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 2 of 42
UINDEXAMMENDMENT RECORD SHEET 4
ABBREVIATIONS 5 TERMS & DEFINITIONS 6
INTRODUCTION TO INTEGRATED MANAGEMENT SYSTEM MANUAL 10
1.0 SCOPE & EXCLUSIONS 11
1.1 Scope 11
1.2 Exclusions 11
2.0 QUALITY, OCCUPATIONAL HEALTH, SAFETY & EVIROMENTAL (QHSE) Policy 12
3.0 COMPANY OVERVIEW 13
4.0 INTEGRATED MANAGEMENT SYSTEM 14
4.1 GENERAL 14
4.2 Documentation Requirements 154.2.1 General 15
4.2.2 DPF IMS Manual 15
4.2.3 Control of Documents & records 16
5.0 MANAGEMENT RESPONSIBILITY 17
5.1 MANAGEMENT COMMITMENT 17
5.2 (a) CUSTOMER FOCUS 17
5.2 (b) LEGAL AND OTHER REQUIREMENTS 18
5.3 DPF’s IMS POLICY 18
5.4 NTEGRATED MANAGEMENT SYSTEM PLANNING 19
5.4.1 Objectives, Targets and Program 19
5.4.2 (a) Environmental Aspects 20
5.4.2 (b) Hazard Identification, Risk Assessment and Risk Control 20
5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION 21
5.5.1 Responsibility & Authority 21
5.5.3 Internal & External Communication & Consultation 25
5.6 MANAGEMENT REVIEW 25
5.6.1 General Requirements 25
6.0 RESOURCE MANAGEMENT 27
6.1 PROVISION OF RESOURCES 27
6.2 COMPETENCE, TRAINING & AWARENESS 27
6.3 INFRASTRUCTURE 27
6.4 WORK ENVIRONMENT 28
7.0 PRODUCT REALISATION 29
7.1 PLANNING OF PRODUCT REALISATION 29
7.2 CUSTOMER RELATED PROCESS 29
7.2.1 Determination of Requirements related to the Service 29
7.2.2 Review of Requirements related to Contracts 30
7.2.3 Customer Communication 31
7.3 DESIGN AND DEVELOPMENT 31
7.4 PURCHASING 32
7.5 PRODUCTION AND SERVICE PROVISION 337.5.1 Control of Production and Service Provision 33
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 3 of 42
7.5.2 Validation of Processes for production & service provision 33
7.5.3 Identification & Traceability 34
7.5.4 Customer Property 34
7.5.5 Preservation of Product 34
7.6 CONTROL OF MONITORING AND MEASURING EQUIPMENTS 35
8.0 MEASUREMENT/ ANALYSIS IMPROVEMENT 36
8.1 GENERAL 36
8.2 MONITORING AND MEASUREMENT 36
8.2.1 Customer Satisfaction 36
8.2.2 Internal Audit 37
8.2.3 Monitoring & Measurement of Processes and Evaluation of Compliance 37
8.2.3 (a) Monitoring & Measurement of Processes 37
8.2.3 (b) Evaluation of Compliance 38
8.2.4 Monitoring & Measurement of Product 388.3 Control of Non-Conforming Products 38
8.4 Analysis of Data 39
8.5 Improvement 39
8.5.1 Continual Improvement 40
8.5.2 Corrective Action 40
8.5.3 Preventive Actions 41
9.0 OPERATIONAL CONTROL 41
10.0 EMERGENCY PREPAREDNESS AND RESPONSE 41
11.0 INCIDENT INVESTIGATION 41
CROSS REFERENCE TABLE 43
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 4 of 42
AMMENDMENT RECORD SHEET
Sl. No Rev. No. Revision Date Document Change Note Reference
1 01 01-12-2010As per the requirement of Internal Audit
Document Change Request No. 12/2010-01
2 02 01/02/2011As per the requirement of External Audit
Document Change Request No. 01/2011-01
3 03 01/04/2011In Scope Precast Element is explained in
Clause Term and Definition
4 04 01/04/2013
- Division Manager replaced by General
Manager
- Modify the scope (Precast Element for
Manhole system)
- In Policy Statement: update Item No.7
(Complying with statutory, Regulatory and
other requirements.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 5 of 42
ABBREVIATIONS
Acronym Definition
IMS Integrated Management System
DPF Doha Precast Factory
QHSE Quality, Occupational health, Safety & Environment
QMS Quality Management System
OHSMS Occupational health & safety management system
ER Environmental review
HRA Hazard Risk assessment
AIA Aspect Impact analysis
EMP Environmental Management ProgramEMS Environmental Management System
HSE Health, Safety, Environment
MR Management Representative
DC Document Controller
MRM Management Review Meeting
PA Preventive Action
CA Corrective Action
NC Non conformity
ISO International Organization for Standardization
HSMP Health Safety Management Programme
QMP Quality management programme
IA Internal Audit
MIC Mesaieed Industrial City
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 6 of 42
TERMS & DEFINITIONS
Audit: Systematic, Independent, Documented Process for obtaining audit evidence andevaluating it objectively to determine the extent to which the audit criteria are fulfilled
Audit Criteria: Set of policies, procedures or requirements
Auditor: Person with the competence to conduct an audit
Audit Scope: Extent and boundaries of an Audit
Audit Criteria: Set of Policies, Procedures or Requirements
Acceptable Risk: Risk that has been reduced to a level that can be tolerated by the
organization having regard to its legal obligations and its own
Continual Improvement: Recurring activities to increase the ability to fulfil the requirements
Conformity: Fulfilment of requirement
Customer: Organization/person that receives product
Customer Satisfaction: Customer’s perception of the degree to which the customer’s
requirements have been fulfilled
Competence: Demonstrated ability to apply knowledge and skills
Corrective Action: Action to eliminate the cause of a detected nonconformity or other
undesirable situation
Document: Information and its supporting medium
Effectiveness: Extent which activities are planned activities are realized and planned results
are achieved
Environment: Surrounding in which an organization operates including air, water , land ,
natural resources, flora , fauna, humans and their interrelation
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 7 of 42
Environmental Management System: A documented system that ensures consistency and
improvement of working practice that has an impact on an environment.
Hazard: Source, situation or act with a potential for harm in terms of human injury or ill
health, or a combination of these
Hazard Identification: Process of recognizing that a hazard exists and defining its
characteristics
Internal Audit: Systematic, interdependent and documented process for obtaining audit
evidence and evaluating it objectively to determine the extent to which the environmental
management system audit criteria set by the Organization are fulfilled
Infrastructure: Organization (system) of facilities, equipment and services needed for the
operation of an organization
Incident: Work related event(s) in which an injury or ill health (regardless of severity) or
fatality occurred or could have occurred
Ill Health: Identifiable, adverse physical or mental condition arising from and/or made worse
by a work activity and / or work-related situation
Non Conformity: Non fulfilment of requirement
Objective: Something sought or aimed for
Organizations: Company, Corporation, firm enterprise, authority or institution, or part or
combination thereof, whether incorporated or not, public or private, that has its own
function and administration
Occupational Health and safety (OH & S) Conditions and factors that affect or could affect
the health and safety of employees or other workers (including temporary workers and
contractor personnel), visitors or any other person in the workplace.
OH & S Management System: Part of an organization‘s management system used to develop
and implement its OH &S policy and manage its OH &S risks
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 8 of 42
Precast Element: Reinforced concrete Pipe Fittings such as Elbow, Tee and branches and
Reinforced Concrete Manhole system such as Benches, Shaft and Covers manufactured in
DPF
Procedure: Specified way to carry out an activity or Process
Process: Set of interrelated or interacting activities which transforms inputs into outputs
Product: Defined as a result of Process
Project: Unique process, consisting of a set of coordinated and controlled activities with start
and finish dates, undertaken to achieve an objective conforming to specific requirements,including the constraints of time, cost and resources.
Performances: Measurable results of an organization’s management of Risk (in terms of all
applied standards)
Preventive Action: Action to eliminate the cause of a potential nonconformity or other
undesirable potential situation
Quality: Degree to which a set of inherent characteristics fulfils requirements
Quality Manual: Document Specifying the Quality Management System of an Organization
Quality Management System: Management System to direct and control an organization
with regard to quality
Quality Policy: Overall intentions and direction of an organization related to quality as
formally expressed by Top Management
Review: Activity undertaken to determine the suitability, adequacy and effectiveness of the
subject mater to achieve established objectives
Requirements: Need or expectation that is stated, generally implied or obligated
(Expression in content of the document conveying criteria to be filled if compliance with the
document is to be claimed and from which no deviation is permitted)
Record: Document stating results achieved or providing evidence of activities performed
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 9 of 42
Risk: Combination of the likelihood of an occurrence of a hazardous event or exposure (s)
and the severity of injury or ill health that can be caused by the event or exposure
Risk assessment: Process of evaluating the risk(s) arising from a hazard(s), taking into
account the adequacy of any existing controls, and deciding whether or nit the risk(s) is
acceptable
Standards: A document produced by an International Committee of experts setting the
guidelines how things should be done
Significant Aspects: These are those aspects that can most put the organization at risk
Supplier: An organization or person who receives a product
Traceability: Ability to trace the history, application or location of what which is under
considerations
Top Management: Person or group of people who directs or controls an organization at the
highest level
Validation: Conformation, through the provision of objectives that the requirements for thespecific intended use or application have been fulfilled
Work Instructions : Provide more detail than described in the procedure. The complexity of
an organization helps it to determine whether detailed work instructions are needed in
addition to procedures. More of its defining the job of an individual how is to be done to
reduce mistakes.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 10 of 42
INTRODUCTION TO INTEGRATED MANAGEMENT SYSTEM MANUAL
Doha Precast Factory (DPF) is committed towards the continual improvement of its Quality,
Environmental, and Occupational Health & Safety performance. To ensure this goal isachieved it has implemented an Integrated Management System that complies with the
requirements of ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 standards.
This manual describes the plan to achieve DPF’s Quality, Environmental and Occupational
Health & Safety requirements and is mandatory for all employees of the company. It
includes the:
− Policy Statement,
− Organisation and Responsibility Structure,− Key Processes,
− Criteria and the Systematic Controls for managing the processes,
− Significant Environmental Aspects and their Impact,
− Objectives, Targets and Environmental Program,
− Hazard identification & Risk assessment, and
− Risk Control Measures & OH&S Management Programmes.
The whole content of this Manual describes the activities that must be carried out to achieve
the company’s Quality, Environmental and Occupational Health & Safety objectives. Unless
there is a company procedure or work instruction, these activities are carried out in a
manner appropriate to the business process and its complexity.
In the documentation of the Integrated Management System, wherever DPF is mentioned, it
is understood that the same is Doha Precast Factory, Mesaieed Industrial City, State of
Qatar.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 11 of 42
1.0 SCOPE & EXCLUSIONS
1.1 Scope
Scope of the integrated management system is as follows,
Design, Manufacture and Supply of Precast elements for Manhole System &
Reinforced Concrete Pipes and fittings for Low Head and Gravity Flow Systems
1.2 Exclusions
No exclusions are proposed within clause 7.0 of ISO 9001:2008 standard from the scope of this
Integrated Management System.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 12 of 42
2.0 Quality, Occupational Health, Safety & Environmental (QHSE) Policy
DOHA PRECAST FACTORY is involved in the design, manufacture and supply of reinforcedconcrete pipes and fittings for low head and gravity flow systems and Precast Element.
DPF undertake the production of these in healthy & safe working conditions and take at
most care in environmental protection.
DPF intend to be one of the best reinforced concrete pipe manufacturers in the Middle East
and to enhance all of its industry-related activities.
DPF endeavour to achieve this by;
• Produce durable and reliable products that meet the requirements of our client.
•
Raise the benchmark quality of its products in terms strength and durability thatfortifies its position in the industry from time to time.
• Increase its market share by supplying products which have resulted from improved
production methods and design.
• Establish a strong partnership with its clients by ensuring their total satisfaction,
welcoming their enriching comments and sharing knowledge and engineering
advancements with them.
• Prevent occupational ill health and injuries by providing a safe and secure work
environment to its employees whom it considers a valuable wealth.
• Minimizing environmental pollution and resource wastage
•
Complying with statutory, Regulatory and other requirements.• Motivating employees and improving individual’s competency
• Continually improve the effectiveness of its Management System.
This policy is regularly reviewed to ensure its continuing suitability. Along with this, DPF
make available all resources necessary to achieve its commitments and objectives.
(S/d)
General Manager
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 13 of 42
3.0 COMPANY OVERVIEW
Doha Precast Factory (DPF) established in 2008 as a subsidiary of Qatar Building Company
(QBC). DPF produces reinforced concrete pipes primarily for low head systems based ongravity flow. DPF is the first and only supplier for concrete pipe for water drainage, sewage
and surface water drainage in Qatar, offering its products in a wide variety of size and
designs. DPF is now specialized in the production of high quality reinforced concrete pipes
and fittings for the Qatar market and soon the regional markets. DPF designs, manufactures
and distributes reinforced, standard jacking pipes and fittings for a variety of purposes. Our
products are perfectly suited for drainage pipes even in the corrosive soil conditions in GCC.
The pipes are designed to withstand suitable external loads depending on project
stipulations and to meet any client specifications and site conditions.
DPF uses the latest manufacturing technologies at its state of the art facility to deliver
durable and cost effective pipes. The production facility of DPF is capable of producing pipes
of different length to meet site requirements employing a state of the art KOLB cutting and
milling machine for very high performance and accuracy. Pipes are designed using TOK
rubber ring gaskets with the option of lining them with PVC, HDPE or GRP liner or
external/internal coating of coal tar epoxy. DPF’s reinforced concrete products are designed
and manufactured in accordance with international standards. In the quest to provide worldclass product to our customers, DPF is equipped with modern equipment and technology
from leading manufactures across Europe and USA.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 14 of 42
4.0 Integrated Management System
4.1 GENERAL
For the effective implementation of this Integrated Management System, DPF has
Identified & Determined:
− Process flow and their sequence, major processes through procedures which are
identified in Document Master list (DC-OF-01)
− All the key processes, its applications and its interactions through Activity chart
(Appendix 2);− Aspects which have significant impact on the environment, achievable programs for
continual improvement;
− Assessed risks which have been rated as extremely high and control measures and
supporting Action Plans as and when required.
Defined:
− Operation Criteria,
− Policy statement, objectives and targets for Quality, Environment and
Occupational health & Safety processes;
− Measuring and monitoring of aspects from various activities/process which have
significant impact on the environment, Hazards and risk assessment and risk
control activities, through various clauses of this manual, Established Procedures,
Work Instructions and Job descriptions;
− Details of activities of the company through Procedures, Work Instruction, Process
Flows and various clauses of this manual;
− Method of control through established documents which are listed in Document
Master list (DC-OF-01)
− Method for periodically reviewing and evaluating the Management system, as well
as to identify the opportunities for improvement;
− Emergency plans to control the process during abnormal or emergency conditions.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 15 of 42
All the above mentioned processes are established, documented, implemented, monitored
and analysed for the performance to achieve the planned results and continual improvement
of these processes as per Analysis of Data and Management Review as detailed later in thismanual. The outsource process and their controls which affects the product conformity are
identified through Purchasing Procedure (IMS-PR-008). The System is applicable to all the
Activities, Product, Processes and Services of DPF. For adapting to changing circumstances,
DPF is periodically reviewing and evaluating its Management System in order to identify the
opportunities for improvement and their implementation.
4.2 Documentation Requirements
4.2.1 General
The documentation of the Integrated Management System developed by DPF includes
− The statement of the Integrated QHSE Policy and objectives
− The Integrated Management System Manual
− Documented Procedures (as referred in Form No. DC-OF-01 Document Master list)
− Documents and records required by the integrated management system to ensure
that there is effective planning, operation and control over it s processes.
− Records for all the processes as identified under relevant sections and procedures
4.2.2 DPF IMS Manual
This IMS Manual is developed and established to include the:
− Scope of the IMS; including exclusions where applicable
− The procedures for the IMS, which are stated through various clauses of this Manual
and where additional procedures exist, and referenced to;
− The processes and their interactions are described through the different clauses of
this manual;
− Systems established to control the Significant environmental aspects as well as
maintain the applicable legal or statuary requirements;
− Controls established to eliminate or minimize risk to employees and other interested
parties who may be exposed to OH&S risks associated with its activities.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 16 of 42
4.2.3 Control of Documents & records
Records which are special type of documents that are controlled and identified in Procedure
for Control of Documents and Records (IMS PR 001). The procedure demonstrates itscommitment, control and method for approval of documents for adequacy and prior to
issue, document review, update and re-approval, controls needed in case there is a change
and identification of current revision of documents, availability of current versions at point of
use, identification and legibility, controls ,identification and distribution of external
documents determined by the organisation to the necessary for planning & operation, apply
suitable identification and method of retention of obsolete and controls applied to prevent
unintended use and archival documents and data retained for legal or knowledge
preservation purposes or both.
A system is established for controlling the records, within the organization as per the
procedure for control of documents and records, which demonstrate its commitment,
control and method for maintaining records which are legible, readily identifiable and
retrievable. Controls for identifications, storage, protection and retrieval, time of retention
and deposition of records are defined and implemented. These records are stored
appropriable so that they are readily retrievable and protected against damage,
deterioration or loss.
5.0 MANAGEMENT RESPONSIBILITY
5.1 MANAGEMENT COMMITMENT
Top management is committed to the development and implementation of the documented
Management System and to continually improve the effectiveness of the system. Top
management of DPF plans to achieve this through,
− Communicating to all levels of the organization the importance of meeting the
customer requirements with Quality, timely delivery, aspects which have significant
impact on the environment and identify the hazards and ensure that effective control
measures are taken for risks which have been categorized as high or extremely high.
− Meeting and fulfilling statutory/legal requirements by ensuring that those performing
the activities are made aware of these requirements and the compliance is ensured
through adequate supervision.
− Defining, Establishing and communicating of QHSE policy and making everyone
understand the policy and purpose of the organization
− Deployment of functional or departmental Objectives/Targets/ on quality,
environment, occupational health and safety and Action Plans across all levels and
periodical monitoring of the performance through:
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 17 of 42
− Management Review Meetings
− Reviewing and ensuring the availability of resources during Management Review
Meeting.
5.2 (a) CUSTOMER FOCUS
DPF ensures that all the Customer requirements are determined and fulfilled to their
expectations and thereby achieving customer satisfaction; the system is established and
maintained keeping in view the further enhancement of the same through All the process of
IMS, which is explained through this manual:
− Determining requirements stated and implied by customer− Identifying, Establishing, maintaining and updating the legal and statutory
requirements those are applicable to the activities, products or services.
− Requirements on delivery and post delivery activities
− Additional requirements considered necessary
− Identifying the environmental aspects of its activities, which have significant impact
on the environment by focusing the customer, employees and interested parties and
informing them about the significance, if required.
− Ongoing identification of hazards, assessments of risks and implementation of
necessary control measures.
− Providing information related to products and services through company profile.
5.2 (b) LEGAL AND OTHER REQUIREMENTS
DPF’s applicable legal and other environmental and OH&S requirements are identified and
are updated periodically. The applicable legal requirements and other requirements which
DPF subscribes have been taken into account while establishing, implementing and
maintaining the IMS.
The operations department together with MR is responsible for identifying, updating and
communicating the applicable legal and other requirements to the processes as established
in the Procedure for Legal Requirements identification and its compliance (IMS-PR-002).
Relevant information on legal and other requirements to its employees is communicated
during appointment of the employee and if necessary, is updated during meetings. Relevant
Legal requirements on environmental and OH&S are communicated to customers and
interested parties through company profile, company manual and other documents and
meetings. Records of Assessment and programmes are also provided upon request.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 18 of 42
5.3 DPF’s IMS POLICY
The extent to which the company is committed to continually improve the effectiveness ofthe documented and established management system and the purpose of the organization
are documented as company policy of the organization as defined earlier in this manual
(2.0).
Top management of DPF ensures that the QHSE policy is appropriate to the purpose of
company and to the nature, scale and environmental impacts of its activities, occupational
health & safety (OHS) risks. QHSE policy includes a commitment to comply with
requirements including legal and others, prevention of pollution, injury & ill health and
continually improve the effectiveness of the integrated management system. Objectives onquality, environmental and occupational health and safety are in line with the commitments
in the QHSE policy.
QHSE policy is communicated through out the organization through display in Arabic and
English at various locations in the work sites and offices. The QHSE policy is published in the
company website to make it available to the public. The role of each employees working
under the control of DPF in implementing the QHSE policy is conveyed through their
interactions and meetings with the management. QHSE policy is also included in the
induction training of the new employees as well as in the IMS training, contractor’s trainingand safety trainings conducted periodically. Management reviews the QHSE policy during the
management review meeting to determine the policy’s continuing suitability, relevance and
appropriateness for the company.
5.4 INTEGRATED MANAGEMENT SYSTEM PLANNING
5.4.1 Objectives, Targets and Programmes
DPF has established Company Objectives (Appendix 3) which are in line with the stated
company policy. The General Manager in co-ordination with MR and process owners,
reviews (and revises where needed) these measurable parameters in the Management
Review Meeting.
The respective owner of the processes is responsible for implementing and monitoring
Objectives, Management Programme and implementing the control measures. The status of
the same is reviewed in the Management Review Meeting.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 19 of 42
Quality objectives are established to support DPF’s efforts in achieving our QHSE policy and
reviewed for achievement during the departmental monthly review meeting. Objectives
have been established to ensure that all customer/process requirements are met. Qualityobjectives are measurable, and reviewed against performance goals at each management
review meeting.
Environmental Objectives are identified based on the significance of the identified
environmental aspects and legal requirements. Factors such as technological options,
financial, operational, business requirements, and views of interested parties and prevention
of pollution are also considered when establishing the environmental objectives .
Occupational Health and Safety objectives are identified based on the OH&S hazards andrisks and the identified control measures. Factors such as technological options, financial,
operational, business requirements, and views of interested parties are also considered
when establishing the OH&S objectives.
OH&S and Environmental Objectives, Management Programmes are identified which
designations, responsibility and authority for achieving the objective and a clear description
of the means and time frame by which the objectives are achieved. Action plan to achieve
the objectives are provided as Management Programme (HE-OF-01).
When there are changes required in the existing service requirements, MR ensures through
management review meeting that the suitability & integrity of the Management System is
maintained during the planning and the implementation to the smooth transition of the
system. .
5.4.2 (a) Environmental Aspects
DPF has established implemented and maintained a system to determine those aspects that
have or can have significant impact on the environment. Details of the same have been
identified in Procedure for environmental review (IMS-PR-003). Methods to identify the
aspects of its activities and controls have been implemented. New developments, planned
activities or modified activities have also been taken into consideration.
Records relating to identifications of its aspects and the level of impact are recorded in (ER-
OF-01) Environmental Review form. Aspects which are considered as significant are taken in
account in establishing, implementing and maintaining DPF’s Environmental objectives,
action plans and operational controls.DPF conducts its environmental review and determines
it’s Aspects on yearly basis or when there are new or modified developments, worksites,
activities or product /services.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 20 of 42
5.4.2 (b) Hazard Identification, Risk Assessment and Risk Control
DPF has established, implemented and maintained a system for ongoing identification ofhazards, assessment of risks and implementation of necessary controls and the same has
been defined in Procedure for hazard risk Analysis (IMS-PR-004). Records relating to
identifications of its hazards and risks are recorded in hazard and risk analysis form (RA-OF-01).
Risks of higher magnitudes are taken into account in establishing, implementing and
maintaining OHS objectives, action plans and operational controls.
The methodology of hazard identification and risk assessment is defined with respect to the
scope nature and timings to ensure it is pro active than reactive, Provide identification
prioritization and documentation of risk and the application of controls.
For the management of change (MOC) the organization shall identify the OH & S hazards and
OH & S Risks associated with changes in the organization, OH & S management system, or its
activities prior to the introduction of the changes. The organization also ensures that the
results of these assessments are considered when determining controls
Risk control measures are taken for the identified potential hazards in Safety Risk Assessment.
Determining controls or considering changes to existing controls, consideration is given to
reducing the risk according to the following hierarchy
− elimination
− substitution
− engineering controls
− signage / warning and / or administrative controls
− personal protective equipments
DPF conducts its hazard identification and risk assessment process on yearly basis or when
there are new or modified developments, activities or product/services.
5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION
5.5.1 Responsibility & Authority
An organizational chart (appendix 1), has been established to show the interrelation of
personnel in DPF.
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Doha Precast Factory للقو لب لخرس نية
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P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 21 of 42
Management representative (MR) has been appointed by the top management who is taking
overall responsibility of IMS and specific responsibility on quality management system. For
effective implementation of integrated management system, assistant managementrepresentatives are nominated for environmental management system and occupational
health and safety management system. MR ensures that all the personnel doing the above
functions are trained and competent. The General Manager is responsible for providing the
resources required for maintaining IMS.
The responsibilities and the authorities of the person doing work affecting quality,
performing tasks that have the potential to cause a significant environmental impact and
having an effect on OH& S risk of DPF’s activities, facilities and processes are defined through
the Job Descriptions of the individual. The same is also communicated through regularmeetings (Including safety meetings), notice boards, internal memos, and work instructions
in order to facilitate integrated management system. Trainings will be identified as required
to impart the job descriptions and responsibilities in each processes throughout the
organization.
Job descriptions and the organizational chart are reviewed and approved by top
management for adequacy. These documents are available to help employees understand
responsibilities and authorities.
Respective process linkages and the interrelation of the all the organizational personals are
defined in process flow Chart (Appendix 2).
Management representative (IMS)
The Management Representative (MR) appointed by the top management of the
Organization has the following specific responsibilities and authorities for QMS, EMS and
OHS management systems in DPF in addition to the regular functional responsibilities as
below.
− Ensure that the requirements needed for the IMS are established, implemented, and
maintained;
− Reporting to Top management regarding the status, progress and the performance of
organization in implementing the IMS
− Ensure the promotion of awareness of customer requirements
− Controlling the management systems related documents
− Conducting internal audits and reporting results
− Verification of implementation of the corrective action
− Interacting with external agencies like certification body and interested parties;
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 22 of 42
− Implementation of decision and action of management review meeting
Document controller− Custodian for safe keeping of all management system related documents
− Incorporation of changes to the documents as directed by MR
− Uploading/distribution of the documents
− Controlling the access to the documents by the user as directed by the MR
− Editing of the documents as approved by the management representative
Internal auditors
− Perform the internal audits as per internal audit schedule
− Maintaining competencies of auditing
− Reporting audit findings to MR
− Verifying corrective action proposal and implementation
− Follow up audits as requested by MR
− Reporting the status of the system audited to the MR
Quality and HSE personals
− Ensures ongoing identification of hazards, assessment of risks and implementation of
the identified control measures is done;
− Ensures ongoing environmental review, significant aspect identification and
Environmental management programmes are done;
− Ensures that information regarding the status of the objectives and the identified
control measures is kept updated;
− Ensures that legal and other requirements within the scope of the company are
identified and communicated to the employees and other interested parties;
− Ensuring that integrated management system requirements are established
implemented and maintained in accordance with to the specifications;
− Reports on the performance of the integrated management system are presented tothe MR for review and basis for improvement of the Integrated management system;
− Conducts periodic inspection of the premises and work activities to ensure that
appropriate safety rules are adhered and identification of any new potential hazards
or environmental incidents which needs further actions;
− Ensures that appropriate training is provided to employees and communicating the
impact of Integrated Management System in the workplace;
− Periodically test and assist in the review of the company’s emergency preparedness
and response plans and procedures;
− Handling and investigation of accidents, incidents and non conformances;
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Doha Precast Factory للقو لب لخرس نية
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P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 23 of 42
− Ensure that Internal Audit is conducted smoothly as per audit plan;
− Ensures that pertinent integrated management system information is communicated
to the employees and received from the employees in coordination with theirrespective processes;
− Reports the status of the Safety and Environmental system to the MR for review in
management review meetings.
Activities and related responsibilities related to IMS given in the following matrix.
0B# Activity Responsibility
1. Review & approval of QHSE policy General Manager
2. Conducting ER & HRA Process owner
3. Setting Objectives & Targets Process owner
4. Approval & Establishment of
Management ProgrammeProcess owner
5. Review of Objectives Process owner
6. Identification of Legal & Other
RequirementsMR/ Process owner
7.
Communicating legal requirements
to all working under DPF’s control &
and to interested parties
MR/ Process owner
8. Providing resources for
Implementation of OHSMSGeneral Manager
9. Appointing MR General Manager
10. Identifying training requirements Process owner
11. Organize Training MR/Administration manager
12. Internal Communication MR/ Process owner
13. External Communication MR
14. Participation & consultation MR/ Process owner
15. Document Control MR & document controller16. Implementing Operational Control Process owner
17. Emergency Preparedness &
ResponseProcess owner
18. Review of procedures after
EmergencyProcess owner & MR
19. Calibration of Instruments for
monitoring/measurements
Process owner
20. Handling and Investigating NC’s Process owner
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 24 of 42
21. Initiating Corrective & Preventive
ActionsProcess owner
22. Maintaining Records Process owner23. Conducting Internal Audits MR/internal auditors
24. Conducting Management Review General Manager
Detailed Accountability (Activities and Responsibilities) related to IMS given in Appendix: 4
5.5.3 Internal & External Communication & Consultation
As a part of this Integrated Management System, effective communication system is
established through out organization is done in line wit the Procedure for communication,
participation and consultation (IMS-PR-005). Method for internal communication among the
various levels and functions of DPF which includes receiving, documenting and response torelevant communication from external interested parties has been defined in the same
procedure.
The Top Management of DPF decided to communicate externally about its significant
environmental aspects to interested parties if they ask or enquire about it. It will be the
responsibility of the MR to give a report to the interested parties about the significant
environmental aspects. Change of decision to communicate to be discussed during MRM and
method for the same to be finalised.
Participation & Consultation
The Top Management has ensured that the employees are involved in hazard identification,
risk assessment and determination of controls. Workers are involved in incident
investigations and also in review of OHS policies and objectives.
Workers are consulted when there are any changes that affect their OHS like any changes
that affect the workplace, introduction of new machinery or other health and safety matters.
Workers representatives are selected for attending safety meetings. Consultation with
contractors is done whenever there are changes affect their OHS. When appropriate,
consultation with relevant external interested parties are done about the OHS matters
Feedbacks from the employees/contractors received by the QHSE personals and these
would be discussed in the safety meetings.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 25 of 42
5.6 MANAGEMENT REVIEW
5.6.1 General RequirementsDPF reviews established IMS to ensure its suitability, adequacy and effectiveness which
includes assessment for opportunities for improvement and the need for changes to the IMS
as per the Procedure for Management Review (IMS-PR-006)
Management Review meeting is conducted once in a year. The review committee consists of
the following members and is chaired by the GM.
− Management Representative (MR)
−
Quality Manager (QM)− Document Controller (DC)
− All section heads/ managers
− Any other special invitee
Inputs for the period of review to Management Review Meeting related to the process
performance are prepared by the process owners & QHSE representatives and the system
related performances are provided by the Management representative.
The output of the meeting includes the decisions and actions related to the improvement of
the effectiveness of the Integrated Management System. The minutes, after approval by the
GM, is circulated to attendees and management representative for further review and
discussion and following up the implementing the actions decided in the meeting.
6.0 RESOURCE MANAGEMENT
6.1 PROVISION OF RESOURCES
The resources required for implementation is provided by the management to implement
and maintain the integrated management system and continually improve its effectivenessand performance.
6.2 COMPETENCE, TRAINING & AWARENESS
Personnel performing work affecting conformity to product requirements, having the
potential to cause a significant environmental impact and perform tasks that may impact on
OH&S are competent on the basis of appropriate education, training, skills and experience.
The Management ensures this through recruitment of the most appropriate personnel for
the required jobs in terms of competency.
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Doha Precast Factory للقو لب لخرس نية
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P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 26 of 42
Competence requirements are determined through job descriptions. Where additional
training is required to enhance the competence of personnel, these are handled in
accordance with Procedure for Training (IMS-PR-007). All training carried out is evaluated foreffectiveness. The method for this is also defined in the above mentioned procedure.
6.3 INFRASTRUCTURE
The infrastructure facilities required to achieve planned results are identified and maintained
as follows:
− All equipments required for provision of production are identified and made
available.− Their maintenance activities are carried out in planned manner to ensure reliability.
− Software and hardware used are controlled and maintained to ensure the availability
of licensed and updated versions as required.
− Equipments and supporting services are identified and maintained as per the
established communication, & preventive maintenance system.
The availability of the process equipment and supporting services are reviewed by
management also during the Management Review Meeting and internal meetings, for the
capability to meet to the requirements of the customers and interested parties.
DPF ensures the availability of latest versions of software that may be needed for carrying
out the activities as required. Arrangements are made with the relevant suppliers for
updates.
6.4 WORK ENVIRONMENT
A work environment suitable for achieving conformance to product requirements is
maintained. Data from the quality system is also evaluated to determine if the work
environment is sufficient for achieving conformance to the requirements, or if preventive or
corrective action related to the work environment is to be taken.
The present work environment is determined to be suitable to the range and scopes of the
service carried out by DPF:
− Work instructions are available for all general safety rules.
− Safety Rules and Protective Equipments – To create awareness, respective safety
instructions are displayed and provided with the necessary protective equipments.
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Doha Precast Factory للقو لب لخرس نية
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P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 27 of 42
− Other welfare facilities are also provided to the employees like drinking water facility,
transport from the accommodation to the work place, free accommodation facilities
and food.− Proper house keeping is maintained taking safety into consideration.
− Maintaining the environment by planting trees and promoting greenery in the camp
areas.
Top management reviews the suitability of the work environment needed to achieve the
conformity of the product requirements and to enhance the organization in achieving the
QHSE Policy, Objectives, Targets and system performance etc through Management Review
Meeting.
7.0 PRODUCT REALISATION
7.1 PLANNING OF PRODUCT REALISATION
Planning for the realisation of DPF’s products/services is an ongoing process. The production
planning is done by the General Manager along with production engineer. The controls
needed to achieve the product conformity as well as activities associated with the identified
significant environmental aspects and identified risks are established and maintained
through various procedures, method statement and work instructions
During planning, DPF determines:
− The objectives and requirements of the contract/agreement with client.
− The need to establish processes, documents, and provide resources specific to the
service.
− Required verification, validation, monitoring, measurement, inspection and test as
per procedure (IMS-PR-017) and activities specific to the contract/service agreement
and the criteria for service acceptance.
− Records needed to provide evidence that the realization process and resulting
contract meets the requirements.
− The output of this planning process is in a manner suitable for DPF and is identified
through the relevant operating procedures in the IMS.
The complete flows of planning activities are defined through Procedure for Plan & Process
(IMS-PR-020)
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Doha Precast Factory للقو لب لخرس نية
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P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 28 of 42
7.2 CUSTOMER RELATED PROCESS
7.2.1 Determination of Requirements related to the Service
DPF determines the requirements related to the services (stated/implied) as below, but not
limited to:
− Customer/Market needs
− Cost involved
− Relevant statutory & regulatory requirements (if applicable)
− Reference to the international standard (if applicable)
− Organizational Codes of Practice− Organizational Policies & Objectives
− Organizational capability
− Relevant similar past experience in new product/service launching
− Source of purchase
− Mode of transportation
− Present storage, handling & delivery methods
− Present over heads
− Storage reliability
− Suppliers reliability
− Product/Service reliability
− Competitors Product/Service
− Competency of present available personals
− Inspection requirements
− Anticipated market requirements
− Inventory cost
− Identification & Traceability requirements
− Product specifications− Stages of inspection and requirement
− Reports of qualification tests
− Transport requirement
− Post delivery Activities
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INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 29 of 42
7.2.2 Review of Requirements related to Contracts
DPF reviews the requirements related to the Contract and service prior to the commitment
to supply to the client by reviewing the requirements from the client. The review is carriedout by the General Manager and the Production Engineer/Supervisor who determines if the
service can be provided or not.
Requirements related to the client are also identified clearly at the tendering process itself.
The scope of work and the project deliverables clearly indicates the needs of the client. The
specifications and instructions that accompany the tender documents are clear in identifying
the requirements of the client related to the contract. Clarifications and further information
is received through the pre-tender meetings, or discussions and meetings with the client,
visits to the site or proposed site areas, etc. Document and records which are controlledduring the contract period are as follows.
− Tender Documents
− Authorisation for Pricing
− Order transfer note
− Progress Report
− Supplier quotation
− Quotation to customer
− Job card
− QA/QC documents
− Estimation sheets
− Order receipt
− Customer and contract document
− Intermediate completion of services
− Customer product / data sheet
In situations where the client is not provided any documented statement of requirement,the same is confirmed by DPF before making final commitment. Where contract
requirements are changed, DPF ensures that the relevant documentation is amended and
relevant personnel are made aware of the changed requirements. Details of contract review
is given in the procedure (IMS-PR-016)
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INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 30 of 42
7.2.3 Customer Communication
For the effective implementation to meet the requirements of DPF’s customer, appropriate
channels of communication is established in relation to product information, enquiries,contracts, order handling, amendments, Contract information, enquiries, and feedback
including customer complaints and interested party communication. Detailed process
communication is given Procedure for communication, participation and consultation (IMS-
PR- 005)
7.3 DESIGN AND DEVELOPMENT
DPF carries out its design and development activities as per the procedure for Design and
Development (IMS-PR-025).
Design requirements of customers pertaining to their product needs are reviewed by the
General Manager along with related specifications and international standards. Design
clarifications are discussed with the customers to ensure conformity to their requirements.
Design drawings and concrete mix designs are forwarded to the customers including
technical submittals for their approval.
Design inputs are identified and reviewed by the General Manager before handing over tothe QA/QC Manager Design outputs are verified against the inputs by the QA/QC Manager
and General Manager. Outputs are in the form of design drawings and concrete mix designs.
These outputs are likewise submitted to the customer for their approval. Review of designs
is performed internally by the QA/QC Manager and General Manager. Verification and
validation arrangement and maintenance of results are detailed and can be referred to in
procedure for Design and Development.
Changes in design are discussed, through variations, and agreed upon with the customer.
These changes undergo the same process of review, verification, testing/validation and
approval. Records for these activities are appropriately maintained.
7.4 PURCHASING
DPF has established a system to demonstrate its commitment and method through following
section on its commitment and method for Purchasing process, Purchasing Information and
Verification of Purchased products.
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P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 31 of 42
DPF extends the control over supplier and outsourced processes and to the purchased
products through the Procedure for purchasing (IMS-PR-008). Quality performance of
suppliers is monitored. Suppliers showing inadequate performance may be asked toimplement corrective actions, and be downgraded or discontinued. In case there are
identified OH&S risks of goods, equipment and services purchased, the controls are
identified and if required communicated to the supplier or sub-contractor.
Purchased products are inspected by requestor or the relevant managers. This includes
verification of product identity and quantity, visual inspection and, where applicable,
verification that all requested certificates and quality records are available. Review also
ensures that the purchased product meets the specified requirements. When deviations are
identified, the supplier is contacted to discuss the corrective action.
7.5 PRODUCTION AND SERVICE PROVISION
7.5.1 Control of Production and Service Provision
DPF established control procedures covering all areas of company like general working areas,
project sites, contract/project management, manufacturing, installation etc to make sure its
activities are carried out under controlled conditions. Controlled conditions include the
following: (where applicable)
− The availability of information that describes the characteristics of the products and
services offered by DPF.
− The availability of work instructions as necessary
− The availability of information that describes the characteristics of the project
through timing plan and method statement
− The use of suitable equipment identified through resource planning.
− The availability and use of monitoring and measuring equipments.
− The implementation of monitoring and measurement, and
− The implementation of product release, delivery, and post delivery activities.
To ensure this, DPF develops ‘Method Statements/Work Instructions’ as required by the
clients or needs of the projects. A standard method statement contains the details on how to
ensure quality of the products in line with the requirements of the customer. The final
customization is approved by the General Manager prior to sending out to the client for
approval. Details are available in the procedure for Production process (IMS-PR-021).
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 32 of 42
7.5.2 Validation of Processes for production & service provision
DPF validates special processes where the resulting output cannot be verified by subsequent
monitoring and measurement. Validation arrangements include review and approval ofprocesses and use of specific method statements and procedures. Equipment used for these
processes are presented to the customer for approval. Qualification of personnel is
evaluated to ensure competence in performing tasks associated with these processes.
7.5.3 Identification & Traceability
For Identification and Traceability, a procedure has been established to define the
requirements for identification of materials or manufactured items during all stages of
production. DPF applies traceability back to source in its product to ensure that each
uniquely identified pipe is capable of being linked, through the appropriate records and testresults, to concrete batches and source materials. This ensures that the delivered product
meets the Customer's requirements. Records, particularly those relating to monitoring and
measurement, identify the product status at various stages. All records necessary to
maintain traceability are retained for a period of not less than 3 years.
When required by contracts, laws and regulations, or voluntary standards traceability is
implemented to the extent specified. Traceability may also be implemented for internal
reasons, to facilitate corrective action. Details are available in procedure for Identification &
Traceability (IMS-PR-018).
7.5.4 Customer Property
Customer-supplied products are received and inspected by the organization, in the event the
supplied products fail receiving inspection, or are not suitable for any other reason, the
customer shall be reported and records of the same shall be maintained. Storage, handling,
and preservation of customer-supplied products follow the same procedures that apply to
purchase products.
Customer’s software, documents, and other intellectual property are protected to the same
extend as would internal documents of similar content, unless there are contractual
requirements for special measure to protect customer’s intellectual property. When
specified in a contract, special handling instructions from customers will take precedent over
the company's standard procedures. Customers are contacted in the event of loss, damage,
deterioration, or unsuitability of their products.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 33 of 42
7.5.5 Preservation of Product
Preservation of Product by DPF describes in the relevant procedures, the conformity of its
product at every stage from receipt of raw materials to delivery to its intended destination. Itincludes the identification, handling, storage and protection of both the pipes and the
constituents of the pipes in order to maintain the conformity requirements. Details are
mentioned in procedure for storing and delivery (IMS-PR-023).
7.6 CONTROL OF MONITORING AND MEASURING EQUIPMENTS
DPF determines the required monitoring and measurement to be undertaken, and the
suitable devices that are needed to provide evidence of conformity of product to determined
requirements. Processes are established to ensure that monitoring and measurement can be
carried out and are carried out in a manner that is consistent with the monitoring andmeasurement requirements. Where there is a requirement, the measuring equipments are
calibrated and certified. In order to ensure valid results, all monitoring and measuring
equipments are calibrated or verified or both at specified intervals, or prior to use, against
measurements which are traceable to international or national standards. Where no such
standards exist, the basis used for calibration or verification is:
− documented
− adjusted or re-adjusted as required
− identified as to its calibration status
− safeguarded from adjustments that would invalidate the measurement result
− protected from damage and deterioration during handling, maintenance and storage.
List of equipment, schedule for maintenance, records Inspection & Testing for etc are
retained as quality records for those internal equipments that require to be maintained for
ensuring accuracy of the system. All such equipment are protected and stored so that it is
prevented from un-authorized adjustments. The procedure for Inspection, Calibration andVerification (IMS-PR-019) and Maintenance of Equipment (IMS-PR-024) includes the details.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 34 of 42
8.0 MEASUREMENT/ ANALYSIS IMPROVEMENT
8.1 GENERAL
DPF plans and implements the monitoring, measurement, analysis and improvement
processes to demonstrate conformity of the product/process; the key characteristics of its
operations that can have a significant environmental impact and OH&S performance is to
ensure conformity with the Integrated Management System and to continually improve the
effectiveness of the Management System.
8.2 MONITORING AND MEASUREMENT
8.2.1 Customer Satisfaction
Customer satisfaction is measured by collecting and analyzing direct customer feedback, and
by measuring secondary indicators of customer satisfaction. Customer satisfaction data is
used by the Top Management to identify opportunities and priorities for improvement. The
General Manager and the QA/QC Manager is responsible for developing suitable indicators
of customer satisfaction, and for defining methods for collecting and analyzing the pertinent
information in their areas. Information and data pertaining to customer satisfaction are
collected from several sources such as but not limited to:
− On-going feedback from customers,
− Surveys using Customer suggestion and Survey Form (CN-OF-01) at the completion of
each project,
− Analysis of trends of Customer satisfaction/complaints/Safety Reports issued by
client
− Awards and recognitions,
− Repeat customer rates, and Market share.
− Lost business analysis
Results of Customer Satisfaction Surveys and the perception of the customers is analysed by
the Management Representative and presented during the Management Review Meetings.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 35 of 42
8.2.2 Internal Audit
Internal audits aims to verify conformance of the planned arrangements to the requirementsof the standards and to that of the integrated management system established. DPF carries
out internal audit of the Integrated Management System of the process once in 6 months.
During the internal audit, it is ensured that all activities are audited. Company maintains
required number of trained internal auditors to carryout the internal audit programme. The
internal audit process is defined in the Procedure for Internal Audit (IMS-PR-009).
8.2.3 Monitoring & Measurement of Processes and Evaluation of Compliance
8.2.3 (a) Monitoring & Measurement of Processes
The Integrated Management System processes are monitored by variety of approaches and
techniques, as appropriate for a particular process and its importance. These include:
− Conducting internal audits of the management system;
− Monitoring trends in corrective and preventive action requests;
− Analysing product conformity and other quality performance data and trends.
Progress monitoring and measurement through appropriate stages of product/
service provision. Monitoring and Measurement of Product performed at all
stages according to Inspection and Testing procedures (IMS-PR-017).
− Measuring and monitoring customer satisfaction;
− Monitoring of environmental objectives that monitors compliance with
Environmental Management Programmes taken for the identified Significant
Impacts;
− Monitoring of the Safety Management Programmes that monitors compliance
with the Risk Control Measures taken for the identified Risks;
− Legal Requirements and compliance to applicable legislation and regulatory
requirements;
− Non-Conformance Reports used to monitor the measures taken during accidents,
ill health, incidents to ensure that appropriate measures are taken to eliminate,
control or mitigate the root cause;
− Regular Inspections by Quality and HSE personals in order to review the OH&S
and environmental status in DPF.
When an Integrated system process does not conform to the requirements, Non-Conformity
Report is raised and the correction & corrective action is taken by the relevant ProjectManagers /Process Owners.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 36 of 42
8.2.3 (b) Evaluation of Compliance
DPF has committed to compliance of applicable legal and other requirements it subscribes
related to its environmental aspects and OH&S issues. Compliance evaluation of applicablelegal and other requirements is done by the process owner and MR together and the results
of the evaluation are discussed during MRM.
8.2.4 Monitoring & Measurement of Product
DPF has established measuring and monitoring of its products and services through one or
more of the following methods:
− Progress monitoring and measurement through appropriate stages of
product/service provision;− Evidence of conformity of product/service through feedback from clients and where
applicable certifications by third parties is recorded and maintained for every pipe
before it leaves the factory premises. Details of testing and inspection are mentioned
in Procedure for Testing and Inspection (IMS-PR-017).
− Product release is conditional to having met the requirements, if not it has to be
approved by the General Manager in consultation with the QA/QC Manager and the
client.
− Monitoring the status of the objectives and action plan.
− Records indicating authorised persons releasing the products for delivery to the
clients.
8.3 Control of Non-Conforming Products
DPF has established and maintains a system for Identifying, Controlling, Handling and Taking
proper action and authorities for dealing with detected non-conformity. These methods are
defined through the Procedure Control of Non-Conforming products (IMS-PR-PR 010).
8.4 Analysis of Data
DPF collects, complies and analyses information and data required for evaluating the
suitability and effectiveness of the management system and for identifying opportunities for
continual improvement. Data and information available in records are compiled and
analysed periodically to determine trends in the performance and effectiveness of the
management system and to identify opportunities for improvement.
The Management Representative is responsible for coordinating these activities and for
reporting conclusions and trends to the Top Management. This is usually done within the
framework of management reviews of the Integrated Management System. Following
categories of information and data are recorded, compiled and analysed:
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 37 of 42
− OH&S and Environmental Performance and records of communication from
Employees.− Conformance to product/service requirements
− Status of Non-Conformances and areas of re-occurrence.
− Action against non conformances
− Characteristics and trend of processes and products including opportunities for
preventive action
− Supplier quality performance recorded in Supplier Re-Evaluation and evaluated for
trends by purchasing dept.
− Customer Satisfaction Levels – recorded in Customer Satisfaction Survey Form
− Customer Complaints – recorded in Non-Conformance Report and evaluated for
trends.
− Effectiveness of Training – recorded in Training Record.
− Effectiveness of Integrated Management System – recorded in Audit Observation
Sheet and evaluated for trends.
8.5 Improvement
DPF has deployed continual improvement principle throughout the entire organisation. The
improvement effort is driven by goals defined in the policy and objectives. Improvement
opportunities are identified by analysing quality, environmental and OHS performance data
and information. Improvement projects are defined and implemented through the system of
corrective and preventive actions, and management review actions.
Causes of identified non-conformities are investigated and, where appropriate, corrective
actions are implemented to ensure that non-conformities do not recur. Preventive Actions
are implemented to eliminate the causes of potential nonconformities. Corrective and
preventive actions taken are recorded and are followed up to ensure that they have been
properly implemented and that they are effective.
8.5.1 Continual Improvement
Top management of DPF ensures the improvement in effective implementation and
performance of the integrated management system by systematically reviewing and
updating the QHSE policy, Quality, OHS and environmental objectives, analysing audit results
and other data from monitoring and measurement relevant to quality, environment and
safety performance, corrective and preventive action and the management review.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 38 of 42
System performance is evaluated by management reviews of the management system.
Where the performance falls short of a defined objective, the management review identifies
specific improvement actions to reach the objective. When an objective is reached, themanagement review may set a new, higher objective in this area and specify new
improvement actions for reaching it.
In addition to management reviews, process owners identify improvement opportunities
continually, based on daily feedback from their operations and other activities. Employees
are also encouraged to come forward with ideas for improving products, processes, systems,
productivity, and working environment. These improvement opportunities are evaluated and
prioritised by the Managers and, where appropriate, are discussed during the Management
Reviews.
8.5.2 Corrective Action
The need for corrective action is determined on the basis of identified actual non-
conformities. Corrective action requests are typically triggered by such events as a failed
inspection, customer complaint, deviation from work instruction/legal
requirements/regulations, non-conforming delivery from a supplier, or a system audit
finding. DPF has established a procedure for handling corrective actions as below, details of
which are available in Procedure for Corrective and Preventive Action (IMS-PR- 011)
8.5.3 Preventive Actions
The need for preventive action is determined on the basis of information and data regarding
capability and performance of processes, product non-conformity rates, post-production
experience feedback, service records, customer complaints, and system audit findings. Such
information and data are collected and analysed to detect unfavourable trends that, if not
checked, will increase the risk of non-conformities. The system for collecting and analysing
quality performance information and data is as per the following procedure, and details of
which are available in Procedure for Corrective and Preventive Action (IMS-PR-011).
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 39 of 42
9.0 Operational control
DPF identified all operations and other processes that have associated with the identifiedsignificant environmental aspects and OH&S risks, objectives and targets in order to ensure
that they are carried out under controlled conditions. Documented work instructions are
prepared for those aspects and risks which cab be managed by carrying out the associated
operations under specified conditions. These controls are put in place for situations where
their absence could lead to deviation from the organization’s policy, objectives or targets as
per the Procedure for Operational Controls (IMS-PR-012). Required operating criteria and
records to maintain in which this parameter are recorded are specified in the work
instructions.
10.0 Emergency Preparedness & Response
DPF has identified potential emergency situations which have greater impact on the
environment, occupational health and safety and defined Emergency Response Plans (ERP’s)
on how to respond to them. Method to review its emergency preparedness and response
plans and procedures, particularly after occurrence of incidents or emergency situations has
been defined in Procedure for Emergency Preparedness and Response (IMS-PR-013).
11.0 Incident investigation
All Incidents with OHS concerns are reported to the HSE Representative by the section/site
supervisor immediately after the incident. HSE representative upon receiving the
information, immediately visit the site to collect all possible available information from
incident site. After assessing the potential/actual severity of the incident, HSE representative
reports the same to MR who in turn reports the matter to General Manager. Decision to
investigate the incident is taken by GM and once decided to investigate the incident, MR
constitutes an investigation team to investigate & analyze the incident as per the Procedure
for Incident Investigation (IMS-PR-014)
The investigation team submits a report with in a week by including Underlying OHS
deficiencies & factors causing & contributing to the incidents, need for corrective action,
opportunities for preventive action and for continual improvement. Concerned process
owner has to initiate corrective/preventive action as per the investigation report.
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 40 of 42
CROSS REFERENCE TABLE
Section Title ISO9001:2008
ISO14001:2004
OHSAS18001:2007
Amendment Record Sheet
Scope and Exclusion
Introduction to DPF Manual
1.0 DPF Policy 5.3 4.2 4.2
2.0 Company Overview and Structure
3.0Approach to Integrated
Management System4.1 4.1 4.1
4.0 General/DocumentationRequirement
4.1 General 4.2.1 4.4.4 4.4.4
4.2 DPF Manual 4.2.2 4.4.4
4.2.2 Control of Document 4.2.3 4.4.5 4.4.5
4.2.3 Control of records 4.2.4 4.5.4 4.5.3
5.0 Management Responsibility 5.0 4.4.1 4.4.1
5.1 Management Commitment 5.1 4.2
5.2 a Customer Focus 5.2
5.2 b Legal & Other Requirements 4.3.2 4.3.2
5.3 Policy 5.3 4.2 4.2
5.4 Planning
5.4.1 Objectives & Targets 5.4.1 4.3.3 4.3.3
5.4.2 Environmental Aspects 4.3.1
5.4.3Hazard Identification, Risk
Assessment & Risk Control4.3.1
5.5Responsibility, Authority &
Communication5.5.1 Responsibility & Authority 5.5.1 4.4.1 4.4.1
5.5.2Management Representative &
Appointees5.5.2 4.4.1 4.4.1
5.5.3Internal & External
Communication5.5.3 4.4.3 4.4.3
5.6 Management Review 5.6 4.6 4.6
6.0 Resource Management
6.1 Provision of Resources 6.1 4.4.1 4.4.1
6.2 Competence, Awareness & 6.2.2 4.4.2 4.4.2
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
Current Revision No: 06 Current Revision date: 01/04/2013 Page 41 of 42
Training
6.3 Infrastructure 6.3 4.4.1 4.4.1
6.4 Work Environment 6.4
7.0Product Realisation,
Implementation & Operations
7.1 Planning of Product Realization 7.1 4.4.6 4.4.6
7.2 Customer Related Processes
7.2.1Determination of Requirements
related to the product7.2.1
4.3.1, 4.3.2,
4.4.64.4.6
7.2.2Review of requirements related to
the product7.2.2 4.3.1, 4.4.6 4.4.6
7.2.3 Customer Communication 7.2.3 4.4.3 4.4.3
7.3 Design & DevelopmentNot in
Scope
7.4 Purchasing
7.4.1 Purchase Process 7.4.1 4.4.6 4.4.6
7.4.2 Purchasing Information 7.4.2 4.4.6 4.4.6
7.4.3 Verification of Purchased Product 7.4.3 4.4.6 4.4.6
6.2Training, Awareness,
Competence6.2 4.4.2
7.5 Production & Service Provision
7.5.1Control of Production & Service
Provision7.5.1 4.4.6
7.5.2Validation of Processes for
production and service provision
Not in
Scope
7.5.3 Identification & Traceability 7.5.3
7.5.4 Customer Property 7.5.4
7.5.5 Preservation of Product 7.5.5 4.4.6
7.5 Control of Monitoring &Measuring Equipments
7.6 4.5.1 4.5.1
8.0Measurement / Analysis and
Improvement
8.1 General 8.1 4.5.1 4.5.1
8.2 Monitoring and Measurement
8.2.1 Customer Satisfaction 8.2.1 4.5.1
8.2.2 Internal Audit 8.2.2 4.5.5 4.5.4
8.2.3 a
Monitoring & Measurement of
processes 8.2.3 4.5.1 4.5.1
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Doha Precast Factory للقو لب لخرس نية
مصنع لدوحة
P.O. Box No.50311, Doha, State of Qatar, Tel: 44903836, Fax:44903835, Email: [email protected]
INTEGRATED MANAGEMENT SYSTEM MANUAL Document No: IMS-01
Effective date : 01/04/2013
8.2.3 b Evaluation of Compliance 4.5.2
8.2.4Monitoring & Measurement of
Product
8.2.4 4.5.1 4.5.1
8.3Control of Non Conformances &
Emergency Preparedness
8.3 a Control of Non Conformances 8.3 4.4.7, 4.5.3
8.3 bEmergency Preparedness &
Response4.4.7 4.4.7
8.4 Analysis of Data 8.4 4.5.1 4.5.1
8.5 Improvement
8.5.1 a Continual Improvement 8.5.14.2, 4.3.3,
4.64.3.4
8.5.1 b OH&S Management Programmes 8.5.1 4.3.4
8.5.2Accidents Incidents, Corrective &
Preventive Action
8.5.2 a Accidents & Incidents 8.5.2 4.5.2
8.5.2 b Corrective Action 8.5.2 4.5.3 4.5.2
8.5.2 c Preventive Action 8.5.3 4.5.3 4.5.2