QFD Applied to Library

7/31/2019 QFD Applied to Library

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IMPLEMENTATIONOF QUALITY FUNCTION

DEPLOYMENTIN LIBRARIES

MECHANICAL AND INDUSTRIAL ENGINEERING DEPARTMENTINDIAN INSTITUTE OF TECHNOLOGY ROORKEE


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QUALITYFUNCTIONDEPLOYMENT

The voice of the customer translated into the

voice of the engineer.

The 3 main goals in implementing QFD are: Prioritize spoken and unspoken customer wants and

needs.

Translate these needs into technical characteristics andspecifications.

Build and deliver a quality product or service by focusingeverybody toward customer satisfaction.


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HISTORYOF QFD

Quality Function Deployment was developed by YojiAkao in Japan in 1966.

By 1972 the power of the approach had been welldemonstrated at the Mitsubishi Heavy IndustriesKobe Shipyard.

In 1978 the first book on the subject was publishedin Japanese and then later translated into English in1994 (Mizuno and Akao,1994).

Adopted by Toyota in 1978; and by many otherJapanese companies later on.

First used in the U.S. by Ford in 1983.


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THEPROCESSOF QFD

The four steps of the QFD process:

1. Product Planning.

2. Parts Planning.

3. Process Planning.4. Production Planning.


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PRODUCT PLANNING

This phase documents customer requirements,warranty data, competitive opportunities, productmeasurements, competing product measures, andthe technical ability of the organization to meeteach customer requirement.

PARTS PLANNING

This phase is led by the engineering department.

Product design requires creativity and innovativeteam ideas. Product concepts are created duringthis phase and part specifications are documented.


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PROCESS PLANNING

This phase led by manufacturing engineering.During process planning, manufacturing processesare flowcharted and process parameters (or targetvalues) are documented.

PRODUCTION PLANNING

Finally, in production planning, performanceindicators are created to monitor the productionprocess, maintenance schedules, and skills trainingfor operators. Also, in this phase decisions aremade as to which process poses the most risk andcontrols are put in place to prevent failures.


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STEPSTOTHE HOUSEOF QUALITY

Step 1: Customer RequirementsVoice of the Customer

Step 2: Regulatory Requirements

Step 3: Customer Importance Ratings

Step 4: Customer Rating of the Competition

Step 5: Technical DescriptorsVoice of the Engineer

Step 6: Direction of Improvement

Step 7: Relationship Matrix

Step 8: Organizational Difficulty

Step 9: Technical Analysis of Competitor ProductsStep 10: Target Values for Technical Descriptors

Step 11: Correlation Matrix

Step 12: Absolute Importance.


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FACILITYISSUES Poor availability of net as Wi-Fi and LAN.

Less number of operating charging point.

Less number of photocopying hours.

Less number of computers.

The computers are not user friendly. Lack of information about services (new/old) available.

Less number of hours for text book loan scheme (TBLS).

PROBLEMSRELATEDTOBOOKS Books are difficult to locate.

Books are not in good condition.

No facility for borrowing books on weekends.

No facility to take personal/issued library books inside library.

Number of books available on a particular topic is less.

Books are scattered on table.

Journals and magazines are outdated.

PROBLEM IDENTIFICATION


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PERSONALORINDIVIDUALPROBLEM Irrational behavior of staff.

Lack of job distribution i.e. job definition is unclear.

Lack of desire support from supporting staff. Monotonous atmosphere.

Overloading for few staff members.

GENERALPROBLEMS Lack of drinking water facility.

Lack of fresh atmosphere.

Wash rooms are not clean.

Lack of technicians to fix computer problems.

Inadequate lighting.

Chairs make noise while pulling in and out.

Inadequate air circulation system. Furniture (chairs, tables, benches) are not in good condition.

No source of refreshment.

Time consuming identification procedure at entrance of the library.

Library space is too congested.

Lack of proper parking space for vehicles.

F ilit Pl i (FP) B k ( BO) M i t (MA)


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Facility Planning (FP) Books ( BO) Maintenance (MA)1. Less number of operating charging point [2].

2. Less number of photocopying hours [3].

3. Less number of computers [4].

4. The computers are not user friendly [5].

5. Lack of information about services (new/old)available [6].

6. Less number of hours for text book loan

scheme (TBLS) [7].

7. Number of books available on a particular

topic is less [12].

8. Lack of drinking water facility [20].

9. Lack of technicians to fix computer problems

[23].

10. Inadequate lighting [24].

11. No source of refreshment [28].

12. Time consuming identification procedure at

entrance of the library [29].

1. Books are difficult to locate [8].

2. Books are not in good condition [9].

3. No facility for borrowing books on

weekends [10].

4. No facility to take personal/issued library

books inside library [11].

5. Number of books available on a

particular topic is less [12].

6. Books are scattered on table [13].

7. Journals and magazines are outdated

[14].

1. Poor availability of net as Wi-Fi and LAN

[1].

2. Books are difficult to locate [8].

3. Books are not in good condition [9].

4. Books are scattered on table [13].

5. Furniture (chairs, tables, benches) are

not in good condition [27].

6. Wash rooms are not clean [22].

Training (TR)Planning (Personal) (PER) 1. The computers are not user friendly [5].

2. Irrational behavior of staff [15].

3. Chairs make noise while pulling in and

out [25].

1. Lack of job distribution i.e. job definition

is unclear [16].

2. Monotonous atmosphere [18].

3. Overloading for few staff members [19].Support (SUP)1. Lack of desire support from supporting

staff [17].Architecture (AR)1. Lack of fresh atmosphere [21].

2. Inadequate air circulation system [26].

3. Library space is too congested [30].

4. Lack of proper parking space for vehicles


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PRIORITYFacility Planning (FP) 7

Books (BO) 6

Maintenance (MA) 5

Architecture (AR) 4

Planning (PER) 3

Training (TR) 2

Support (SUP) 1

AHP CALCULATIONINF BO MA AR PER TR SUP Total Weightage

INF 1 1 2 3 3 5 7 22 0.299156921

BO 1 1 1 3 3 3 5 17 0.231166712

MA 0.5 1 1 1 1 3 3 10.5 0.14277944

AR 0.333 0.333 1 1 1 3 3 9.666 0.131438673

PER 0.333 0.333 1 1 1 1 2 6.666 0.090644547

TR 0.2 0.333 0.333 0.333 1 1 1 4.199 0.057098178

SUP 0.143 0.2 0.333 0.333 0.5 1 1 3.509 0.047715529

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http://qm%20project/HOQ.pdf


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http://qm%20project/HOQ.pdf


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CONCLUSIONS

Funding is the most prominent factor, having 17.2% weightage, in the solving the library problemsfollowed by design & construction and wastedisposal.

This QFD model has not only enlisted theshortcomings in the library but it has also providedthe solution to the problems.

This model can be implemented to a new libraries

as well as existing libraries.


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REFERENCES

Geoff Coyle: practical strategy. open accessmaterial. ahp, the analytic hierarchy process(ahp), pearson education limited 2004.

Dowedo, Akshay, Kumar, Pradeep.,Quality Function Deployment forOperation Theaters Procedure & a Case Study,Productivity Journal, India, Vol. 45, No.1 pp 75-84,2004.


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QFD Applied to Library

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