Coles Red R:237 G:28 B:36 Coles Black R:0 G:0 B:0 Cool Grey 10 R:77 G:77 B:77 Cool Grey 5 R:179 G:179 B:179 R:242 G:242 B:242 R:255 G:0 B:0 R: 240 G: 124.

The Leader as Teacher - What could you deploy?Leadership at Coles Why should anyone be led by you? - VideoLeading for engagement Moments and ConnectorsDiversity & Inclusion “To know me is to know that…”, The Diversity WalkSelf-awareness Johari window, Impact/Intent, Face to face feedback, Coles Online

survey, informal feedback

Health and wellbeing Assessments, self-sabotage, the health plannerCourage Courage scale, developing resilience, five step process for having a

courageous conversation

Trust and relationships Four pillars for building trustDirection Why, How, What. Connection from my objectives to the Coles

bigger picture; the vision for my business unit

Leading Change See-feel-change, Kotter’s 8 steps, drivers and blockers, Model of transitions

Growing others Learn, Do, ReflectFeedback and recognition Ratios – giving effective feedback and giving more recognition

Coaching GROW and leader as coachStorytelling Connectors, telling stories, why we tell stories and what makes an

effective story

Supporting team members How do you and your direct reports pay it forward? 4Mat model

Opening Courageous Conversations

Greet politely and briefly - no fluff

• Step 1 – Name the Issue – be specific• Step 2 – Give an example and have another if needed• Step 3 – Describe how the issue makes you feel

choose specific words to describe the emotion, e.g “disappointed” not “miffed”

• Step 4 – Clarify what’s at stake if the issue isn’t resolved

• Step 5 – Say what you’d like to see happen• Step 6 – (Optional) So what do you think?

Caution - This should take no more than 2 mins

Coaching & Mentoring – Different but Invaluable Leadership Skills?

Ask Questions

Zero ExpertiseRequired

Short to Medium

Mins to Hours

Give Answers

Subject Matter Expertise

Medium to Long

Hours

Interaction Style

Expertise

Session Length

Relationship Duration

Coaches Mentors

Great Questions?

1. “Everybody knows I’m not capable of that”

2. “She obviously has her own agenda”

3. “I have examined the possibilities and this can’t fail”

4. “I don’t want to do that”

5. “I was very angry with him”

6. “I have tried everything, but I’m still stuck!”

7. “We’ve just got to agree on this otherwise we are in trouble”

8. “He told me at the last minute. What could I do?”

9. “Nothing ever seems to work for me”

10. “I guess that I’m just destined for the life I’ve got”

The 8-Step Model for Leading Change

Gifts?

Quick Fire Quiz – Energiser Questions Answers

1.A woman gives a tramp $5; the woman is the tramp’s sister but the tramp is not the woman’s brother. How come?

The tramp is a woman

2. Can a man living in Scotland be buried in Florida, USA? No, he is alive so can’t be buried

3. Is it legal for a man in France to marry his widow’s sister? No, because he is dead

4. Seven months have 31 days; how many have 28? 12, they all do!

5. Two men play five games of chequers. Each man wins the same number of games but there are no ties. How come?

They are not playing each other

6. Divide 30 by ½ and add 10 =70! (30x2+10)

7. If there are three apples and you take away two, how many do you have?

2…..it’s how many do you have not “have left”

8. A doctor gives you 5 pills and tells you to take one every half hour. How long do the pills last?

2 hours

9. How many 60c stamps are there in a dozen? 12

10. A butcher is 181cm tall. His waist is 90cm. What does he weigh? Meat

The “Not What you Think” Quiz – Energiser

Questions Answers

1. How long did the One Hundred Years War last? 116 Years

2. From which country do Panama hats come? Ecuador

3. From which animals do we get catgut? Sheep and Horses

4. In which month do Russians celebrate the October Revolution November

5. What is a camel’s hair brush made of? Squirrels fur

6. The Canary Islands in the Pacific were named after what family of animals?

Dogs (derivation “canine”)

7. What was King George VI’s first name? Albert

8. What colour is a Purple Finch Crimson

9. Where are Chinese Gooseberries from? NZ

10 What colour is an airline “black-box” Orange