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Amadeus Selling Platform Ticket · PDF fileAmadeus Selling Platform Ticket Changer User Guide 4 Edition 4.2 Conditions for Using Amadeus Ticket Changer You can only reissue or revalidate

Mar 07, 2018

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  • Support Information

    Amadeus Selling Platform Ticket Changer

    User Guide

  • YOUR USE OF THIS DOCUMENTATION IS SUBJECT TO THESE TERMS Use of this documentation You are authorized to view, copy, or print the documentation for your personal use only. None of the Amadeus data included in the documentation may be sold, transferred, redistributed, retransmitted, published or commercially exploited in any way without the express advance written permission of Amadeus. This documentation is provided on an AS IS basis and Amadeus does not warrant any maintenance or support in using this documentation. Data ownership This documentation is protected by Intellectual Property rights and is the exclusive property of Amadeus. No licence over these Intellectual Property rights is herein being granted. You acknowledge that the documentation is the valuable intellectual property of Amadeus and that if you use, modify or distribute the documentation for unauthorized purposes, you will be liable to Amadeus for any damages it may suffer. The examples in this document are for illustrative purposes only. The naming of particular airlines, hotels, car rental agencies, or other companies in these examples does not constitute an endorsement, express or implied, of Amadeus by these companies or of these companies by Amadeus. Product offers, prices, terms and other information provided herein are subject to change without notice. You should determine the appropriateness of any product for your intended purpose and needs. Amadeus makes no warranty of any kind including but not limited to the implied warranty of merchantability and fitness for a particular purpose. 2011 Amadeus s.a.s. All Rights Reserved. Edition 4.2 For Amadeus Selling Platform 7.3 Job Number 2899 FE mmyy Published by: Amadeus Global Learning Services (Distribution and IT) e-mail: learning@amadeus.com November 2011

  • 2011 Amadeus s.a.s. - All rights reserved i

    Table of Contents

    Before You Start ...................................................................................... 1 What's New in This Document............................................................... 2

    Chapter 1 What Is Amadeus Ticket Changer? ....................................................... 3

    Conditions for Using Amadeus Ticket Changer..................................... 4 Important Concepts to Understand........................................................ 5

    Revalidation Versus Reissue ........................................................................5 Multiple Reissue ............................................................................................5 Additional Collection (ADC)...........................................................................5 Miscellaneous Charge Order (MCO).............................................................5 Electronic Miscellaneous Document (EMD)..................................................6 Penalty Fee ...................................................................................................6 Refundable Balance ......................................................................................6 E-Tickets and E-Ticket Coupons...................................................................6

    Chapter 2 How to Use Ticket Changer .................................................................... 7

    Overview of the Ticket Changer Flow.................................................... 7 Repricing Using Amadeus Ticket Changer............................................ 8

    How to Reprice after Changing a Booking ....................................................8 How to Reprice for a Cheaper Fare ..............................................................9

    Revalidating and Reissuing Using Amadeus Ticket Changer ............. 11 How to Perform a Simple Revalidation........................................................11 How to Revalidate with a Penalty MCO or TSM .........................................14 How to Revalidate a Booking for a Ticketless Access Airline .....................16 How to Perform a Simple Reissue (With or Without Additional Collection) 17 How to Reissue a Ticket With a Penalty (With or Without Additional Collection)....................................................................................................18 How to Reissue a Ticket with a Refund.......................................................19 How to Modify the Form of Payment for Penalties or Refunds ...................20 How to Cancel a Revalidation or Reissue...................................................22

    How to Reissue or Revalidate Tickets with a Multi-Passenger PNR... 23 How to Revalidate with Penalty MCOs or TSMs - Multi-Passenger PNR...25 How to Reissue with Penalty or Refund MCOs or TSMs - Multi-Passenger PNR .............................................................................................................27 How to Proceed When Only Some Passengers in a PNR Want to Change Their Booking ..............................................................................................29

    Index ....................................................................................................... 31

  • 2011 Amadeus s.a.s. - All rights reserved 1

    Before You Start

    Introduction

    This user guide describes Amadeus Ticket Changer, an optional product that can be integrated in the Fares module in Amadeus Selling Platform.

    Audience

    This user guide is intended to be used by travel agents who need to reissue or revalidate tickets.

    Prerequisites

    To benefit most from this guide, you should have a comprehensive understanding of PNRs and ticketing.

    Objectives

    After you have read this user guide, you will be able to:

    Understand how Ticket Changer speeds up the reissue and revalidation processes.

    Use Ticket Changer to revalidate and reissue tickets after a change to the original booking.

    Create and issue MCOs for penalties or refunds.

    Where Do I Go For Help?

    When you are using Ticket Changer, you can display the online help by pressing F1. For Ticket Changer, the online help contains similar information to this manual.

    You can also access Amadeus e-Learning for information on the following:

    Reissuing with ADC and MCO penalty - http://www.alc.amadeus.com/content/public/disk2/ticketing/demo/Reissue_with_ADC_and_MCO_penalty.htm

    Simple validation - http://www.alc.amadeus.com/content/public/disk2/ticketing/demo/Simple_Revalidation.htm

  • Amadeus Selling Platform Ticket Changer User Guide

    2 Edition 4.2

    What's New in This Document This edition includes the following changes:

    Type of Change Area/Topic

    Modified functionality Integration of EMD and TSM Ticket Changer has been modified to integrate Electronic Miscellaneous Documents (EMDs) and Transitional Stored Miscellaneous documents (TSMs). Refer to Electronic Miscellaneous Document (EMD) on page 6.

    Implementation of Multiple Reissue Support You can perform multiple reissues of a ticket, which allows you to change the ticket multiple times. Refer to Multiple Reissue on page 5.

    Note: Some of the screens in this guide were taken from an earlier version of Amadeus Ticket Changer; therefore, they may differ from those displayed on your screen.

  • 2011 Amadeus s.a.s. - All rights reserved 3

    Chapter 1

    What Is Amadeus Ticket Changer?

    Amadeus Ticket Changer (ATC) is an automatic revalidating and reissuing tool for voluntary ticket reissues based on the IATA industry standard. It is an optional product that can be integrated in the Fares module.

    Ticket Changer supports revalidations and reissues for:

    Domestic and international itineraries

    All currencies

    Public and private fares

    Paper tickets issued by Amadeus

    E-tickets issued by Amadeus or other GDSs

    Ticket Changer automates the rules retrieval, the fare calculation and the creation of MCOs (if MCOs are used in your market) or Transitional Stored Miscellaneous documents (TSMs) for penalties and refunds.

    In a PNR with multiple passengers you can revalidate or reissue tickets for all or for selected passengers.

    Ticket Changer processes revalidations and reissues for unused or partially flown tickets. When it processes a partially flown ticket (for example, you need to change the return leg of your journey) only the unflown segment (taken from the PNR) will be displayed. You can revalidate or reissue the unflown segment with Ticket Changer as you would a ticket that is yet to be used.

    If you do a repricing for information purposes only, click on Cancel to close the window without processing the reissue or revalidation.

    See Important Concepts to Understand on page 5 if you want to learn about some basic terms, such as reissue, revalidation, MCO, or EMD.

  • Amadeus Selling Platform Ticket Changer User Guide

    4 Edition 4.2

    Conditions for Using Amadeus Ticket Changer You can only reissue or revalidate tickets under the following conditions with Amadeus Ticket Changer:

    Your office must be allowed to reissue tickets.

    You must have read- and write-access to the original PNR as specified in the EOS agreements that are in place for your office.

    The fares must be filed in Category 31 and have the Voluntary Changes (VC) category attached in the fare rule. The system will check this when you attempt a reissue or revalidation.

    You can reissue a ticket when an airline, reservation, or routing has changed after a ticket has been issued, but before the journey has been completed.

    Only one reissue is allowed for partially flown tickets.

    Yo