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Confidential RESTRICTED Amadeus Ticket Changer Reissue Ticket repricing automation for Travel Agencies Product Overview December 2016
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Page 1: Amadeus Ticket Changer Reissue - Mayflowerweb.mayflower.com.my/holidays/airline/CZ/2017/25AUG17_Amadeus_Ticket... · Amadeus Ticket Changer (ATC) ... - Informative: ATC repricing

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Amadeus Ticket Changer Reissue

Ticket repricing automation

for Travel Agencies

Product Overview December 2016

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Document control

Security level In commercial confidence: Amadeus + ACOs + Customers

Company Amadeus IT Group SA

Department Department Name

Author ATC Team

Reviewed by Isabelle Charroud Date 07/08/2014

Approved by Isabelle Charroud Date 07/08/2014

Version Date Change Comment By

07/08/2014 New Template Julien Ponthier

07/10/2016 Document update Julien Ponthier

07/12/2016 Document update Jennifer Antrobus / Julien Ponthier

15/12/2016 Document update Mehdi Charafi

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Table of contents 1. Introduction 4 2. Business Segmentation 4 3. Features & Benefits 5

3.1 Features 5 3.2 Benefits for your Travel Agency 6 3.3 Benefits for Websites 7

4. Product Suite Overview 8

4.1 How to access ATC Reissue 8 4.2 ATC Reissue Business flow (for Amadeus Reservation Customers) 9 4.3 ATC Reissue Standalone Business Flow (for Non-Amadeus Reservation Customers) 10 4.4 Workflows – ATC Reissue versus Manual Repricing 11 4.5 ATC Reissue in a Nutshell 14 4.6 ATC Reissue 15

4.6.1 Re-pricing entries 15 4.6.2 ATC Reissue Panel 17 4.6.3 Additional Features 18 4.6.4 Automated Revalidation 19

4.7 Category 31 21 4.8 Document Preparation (for Amadeus Reservation Customers only) 23 4.9 Multi Passengers PNR Handling 27 4.10 Multiple Reissue 30 4.11 Document Issuance (for Amadeus Reservation Customers only) 32 4.12 ATC EMD 34

4.12.1 ATC EMD Description 34 4.12.2 ATC EMD Process 34 4.12.3 ATC Reissue EMD Issuance 36 4.12.4 ATC Reissue EMD Reporting 36

4.13 Penalty Collection not in a Document 38 4.14 Category 16 40 4.15 Technical Requirements and Pre-Requisites 42

4.15.1 Ticketing Access (For Amadeus Reservation Customers only) 42 4.15.2 ATC Standalone Web Service Link 42 4.15.3 Privacy and Security (for Amadeus Reservation Customers only) 42

4.16 Documentation 43 4.16.1 User Guide (for Amadeus Reservation Customers) 43 4.16.2 Quick Card (for Amadeus Reservation Customers) 43 4.16.3 Ordering Procedure/Deployment 43

4.17 Services 43 4.17.1 Training 43 4.17.2 e-Support Centre 43 4.17.3 Support 44

4.18 Contacts 44

5. Glossary 45 6. Appendix: ATPCO category 31 - Example of Processing 47 7. Appendix: Penalty Collection not in a Document (EMD) – Illustrations 49

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1. Introduction Amadeus Ticket Changer (ATC) Suite is a set of products designed to help travel agencies to deal with ticket aftersales operations. Ticket Exchange and ticket Refund has always been seen as a complex and time-consumingtask: fare rules must be read carefully, complex calculations have to be carried out manually. A highly experienced staff is mandatory and still there is a risk of mistake and exposure to Airline Debit Memos. All these pain points are now removed thanks to Amadeus Ticket Changer Suite. This suite sis composed of four products:

- ATC Reissue: helps travel agent to handle ticket change requests (change of date, flight, routing, class), using Voluntary Change Conditions (Category 31) filed by the airlines

- ATC Refund: automates all the ticket refund computations (fare used, fare to refund, taxes, cancellation penalty) to answer traveller refund requests. These computation are based on Voluntary Refund Conditions (Category33) filed by the airlines

- ATC Involuntary: this product has been designed to help travel agents when their customers are facing Planned Schedule Changes. These involuntary change of flight schedule can now be handle in seconds thanks to ATC Involuntary

- ATC Shopper: ATC Shopper is a set of three Web Services designed to offer an online rebooking experience to the travellers: it returns up to 200 flight alternatives, matching the change conditions attached to the originally purchased ticket

This Product Overview focuses on ATC Reissueproduct. For more detailed information about other products please refer to the dedicated Product Overviews.

2. Business Segmentation This product is part of the Amadeus Business Management solutions and it targets all Travel Agencies‟ sales channels:

• Travel Agents offices • Websites

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3. Features & Benefits

ATC Reissue automatically reprices a new itinerary against an original ticket. Computations are based on the Voluntary Change Conditions (Category 31) attached to the fares purchased in the original ticket and the original ticket data. This repricing can be either:

- Informative: ATC repricing is displayed to the travel agents in a repricing panel but no information is stored and no modification is done in the PNR

- Confirmative: ATC repricing is displayed to the travel agents in a repricing panel, and data are stored in the relevant format (TST and TSM) to allow document reissuance (ticket and EMD)

For each ATC transactionBest Pricer option is available:with this option, ATC Reissue automatically determines the lowest available class and rebooks the PNR while respecting the airline‟s change policy.

3.1 Features

Processing of voluntary reissue and revalidation conditions as filed in Category 31.

The ability to process the voluntary reissueconditions as filed in Category 16 when no Category 31 is available.

Processing of the Category 31 filed through ATPCO, SITA, and Amadeus FareXpert Filing

Platform.

Display of the Category 31 conditions in FQN (Fare Quote Note)

Automatic reissue of all itinerary combinations whether they are domestic or international.

Automatic fare quotation for the revised itinerary; the new fares are calculated together with change penalty amounts and any tax changes.

Available for any point of sale worldwide.

Processing of multi-currencies for all points of sale.

Processing of multi passengers PNRs.

Processes public, private and corporate fares

Processes Net Remit and IT/BT fares, with or without mark-up (filed via Cat35)

Re-issuance of an Airline‟s e-ticket regardless of the original issuing GDS/ETS.

Re-issuance of interline tickets for partner airlines.

Re-issuanceof wholly unused or partially used tickets.

Re-issuance of tickets already reissued.

Pricing of the new itinerary “as booked” (booking is not changed) and storing of the results.

Processing of Dynamic Waiver records filed through Amadeus FareXpert Filing Platform.

Penalty collection is done automatically according to the market specificities, during ticket

change process: via a document (EMD) or in the ticket (i.e., tax code).

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Automatic penalty collection in ticket (Tax, Q surcharge, Total amount) for Non-BSP markets.

In addition, for Amadeus Reservation customers:

Calculation details always available in the PNR.

Possibility to apply additional fees using Service Fee Manager.

Processing of Involuntary Reissue.

Full integration within Amadeus Central Ticketing including:

o Handling of penalty fees and residual value via EMD. o Cross Reference between new ticket and applicable EMD. o Handling e-ticket Airport Control status situation.

Processes paper tickets when first issue occurred in Amadeus system.

Provision of all necessary data available in the A.I.R which permits:

o Integration into National/Airline ticketing systems. o Back office download.

3.2 Benefits for your Travel Agency

Ticket Reissue with Confidence

Traditionally travel agents have been reluctant to reissue tickets since any errors could lead to agency debit memos. An automated tool ensuring that errors are minimized will allow agents to reissue tickets with confidence.

Even when no Category 31 is found, travel agents have the ability to have an automated reissue proposed. This process, though not guaranteed, still offers a reduction in the risk of error.

Better Customer Service and Customer Retention

Travel agents will provide additional value to their customers by quickly processing any changes to their itineraries within their own offices. There is no longer a need to send passengers to the airline counter for ticket changes.

When an agent has to send a passenger to an airline counter, they risk losing this

passenger forever since the passenger may decide to make all future purchases directly with the airline.

Travel agents can propose to their customers to rebook their itineraries in the

cheapest available solution, thanks to the Best Pricer transactions.

Increase revenue

Travel agencies can generate new revenues by offering the service of reissues.

The reliability of the reissue calculations protects revenue, meaning that the agent can be sure that she/he will not receive ADMs after the passenger‟s departure.

Highly experienced and skilled agents are no longer mandatory to perform ticket

exchange or refund, reducing your training costs

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3.3Benefits for Websites Empower end users

Passengers can access their online bookings, check what charges are associated with any changes to their itineraries and optionally go ahead with the change or not. This sense of empowerment is appreciated by online customers who expect that if they make their original booking online, they can change online as well.

Save Cost and Time

Website owners can push the work associated with itinerary changes out to the customer, thus reducing the workload for call centers.

Competitive Advantage

ATC enables website owners to gain a significant competitive advantage. Consumers will view a website which offers such flexibility in positive terms.

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4. ATC Reissue Overview

4.1 How to access ATC Reissue

ATC Integrated flow

ATC Reissue is available through several interfaces:

In cryptic mode using either 3270 sessions or the command page of Amadeus Selling Platform Classic and Connect

In graphic mode using Amadeus Selling Platform Classic and Connect

Via structured messaging using XML format

ATC Reissue Standalone flow For non-Amadeus Reservation customers ATC Reissue is proposed as a Web service to be integrated into the travel agency reservation system. This service is referred to as

the ATC ReissueStandalonesolution.

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4.2 ATC Reissue Business flow (for Amadeus Reservation Customers) Error! Reference source not found. depicts the workflow for a ticket reissue detailing the actions done by the agent and the Amadeus Reservation System. As shown in the figure, the end user needs only four simple steps to rebook and reissue even the most complex itineraries, whilst behind the scenes, the entire process is automated by Amadeus.

Figure 0-1: ATC Business Flow

AGENT

Step 1:

Agent rebooks the itinerary

Step 2: (only for E-

tickets)

Agent retrieves original E-ticket record, either via

PNR or E-ticket number

Step 3: Agent enters reissue

request (Pricing reissue or Best

Pricer reissue)

Step 4: Agent enters document

issuance request

1A TICKETING

E-ticket record is displayed

Following sent to Fare

Quote: Old itinerary details

New itinerary details

The TST is updated with faredata:

Fare calculation Tax breakdown of the new

itinerary(old tax & new)

Fare of the new itinerary Refundable taxes

Additional collection (Adcol) The residual value

information (if any) is stored in an EMD segment

The penalty information (if any is stored in an EMD

segment

The PNR is rebooked (if needed) to

Get the lowest available price (Best Pricer) The new ticket and EMD

documents are issued, registered and reported to the

appropriate Revenue accountingsystem

FARE QUOTE

FQ retrieves the ATPCO

Category belonging to the original fares (either the

Category 31 or the Category

16 depending on the situation)

Determines if change allowed

Determines penalty amounts

Re-price the new itinerary

Following sent to Ticketing:

Old ticket fare New ticket fare

Fare difference:

Old tax total New tax total

Tax difference: Total ticket difference

Penalty amount Tax difference:

Including penalty

Rebooking information

(If applicable – Best Pricer)

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4.3 ATC Reissue Standalone Business Flow (for Non-Amadeus

Reservation Customers) The interaction between an External system and ATC Reissue Standalone is based on Web service request and reply messages exchange. Error! Reference source not found. describes the workflow for a ticket reissue and actions performed by the External system and ATC Reissue Standalone.

Figure 0-1: ATC Standalone Business Flow

The External system gathers the new itinerary and the original ticket number populates the Web service message and sends it to ATC Reissue Standalone. In return, ATC Reissue Standalone provides the new fares and taxes, the balances with old fares and taxes, the applicable penalties, the refundable taxes, the additional collection, the new fare calculation and the new booking codes (in case of a Best Pricer request). The External system is then responsible for populating the ticketing documents, re-issuing tickets and producing any accounting documentation if needed.

AGENT

Step 1: Agent rebooks the itinerary

Step 2:

Agent enters reissue request

(Pricing reissue or Best

Pricer reissue)

Step 3:

Agent enters document issuance request

External system

Following data are sent to

ATC Standalone New itinerary details

Ticket number

Posting levels (if airline‟s availability is used rather

than 1A availability)

The External system populates the ticketing

documents with the resulting calculation information

ATC Reisssue Standalone

ATC Standalone

Retrieves the e-ticket

information from the airline

e-ticket database Retrieves the Category 31

belonging to the original fares

o For TAs that have activated the feature, the

Category 16 can also be retrieved if no Category

31 is found Determines if change

allowed Determines penalty

amounts Re-price the new itinerary

Following data sent to the External system:

Old ticket fare New ticket fare

Fare difference Old tax total

New tax total Tax difference

Total ticket difference Penalty amount

Refundable taxes Tax breakdown

Additional collection Residual value

Fare calculation Rebooking information

(if applicable Best Pricer)

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4.4Workflows – ATC Reissue versus Manual Repricing The following fairly simple reissue example illustrates the added value of ATC Reissue. The passenger originally bought a London - Frankfurt – London ticket and has flown the outbound sector (London – Frankfurt). The passenger now wants to change the return flight to Frankfurt - London – Edinburgh. Let us assume that the rebooking has been done on the same airline and the original PNR is being used. Original PNR

--- TST ---

RP/LONU1210D/LONU1210D OC/PR 9MAY12/1441Z 2LAG7I

1.TEST/ATC

2 BA 914 M 09MAY 1 LHRFRA FLWN

3 BA 911 Y 13MAY 5 FRALHR HK1 2 1855 1935 *1A/E*

4 AP LON 01295 550653 - AMADEUS UK-DEMO/NO LINE (NICE) - A

5 TK OK09MAY/LONU1210D//ETBA

6 FA PAX 125-9699000260/ETBA/GBP378.00/09MAY12/LONU1210D/12345

675/S2-3

7 FB PAX 0900003702 TTP/XF1/ET OK ETICKET/S2-3

8 FE PAX NONREF/NONCHG/-EUNBA/S2-3

9 FM PAX *C*0/S2-3

10 FP CASH

11 FV BA

Original e-ticket

TKT-1259699000260 RCI- 1A LOC-2LAG7I

OD-LONLON SI- FCMI-0 POI-LON DOI-09MAY12 IOI-12345675

1.TEST/ATC ADT ST

1 OLHR BA 914 M 09MAY 1840 OK MEUNBA F 09MAY09MAY 23K

2 OFRA BA 911 Y 13MAY 1855 OK YFLBA O 13MAY13MAY 23K

LHR

FARE F GBP 329.00

TAX GBP 5.00GB

TAX GBP 11.90UB

TAX GBP 32.10XT

TOTAL GBP 378.00

/FC LON BA FRA150.67BA LON481.76NUC632.43END ROE0.520999XT8.50YQ

8.50YQ10.20RA4.90DE

FE NONREF/NONCHG/-EUNBA

FP CASH

Rebooked PNR

--- TST ---

RP/LONU1210D/LONU1210D OC/PR 9MAY12/1441Z 2LAG7I

1.TEST/ATC

2 BA 914 M 09MAY 1 LHRFRA FLWN

3 BA8735 Y 13MAY 5 FRALCY HK1 2 1810 1850 AR1 E 0 M

OPERATED BY BA CITIEXPRESS

SEE RTSVC

4 BA8710 Y 13MAY 5 LCYEDI HK1 2000 2125 AR1 E 0 M

OPERATED BY SUBSIDIARY/FRANCHISE

5 AP LON 01295 550653 - AMADEUS UK-DEMO/NO LINE (NICE) - A

6 TK OK09MAY/LONU1210D//ETBA

7 FA PAX 125-9699000260/ETBA/GBP378.00/09MAY05/LONU1210D/12345

675/S2

8 FB PAX 0900003702 TTP/XF1/ET OK ETICKET/S2

9 FE PAX NONREF/NONCHG/-EUNBA/S2

10 FM PAX *C*0/S2 11 FP CASH

12 FV BA

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In Figure 4-3, we compare the automatic workflow as it is carried out by ATC and the manual flow, along with the entries needed for both cases. Note that step 1 is mandatory for electronic tickets only. It is also possible to perform an informative pricing request with ATC (FXF). This displays all of the reissue details without storing the results in the PNR. The equivalent manual steps are shown in steps 2-8. You can also perform an informative Best Pricer reissue to find the lowest available solution by using FXE (this transaction will not store the results in the PNR) or by using the confirmed Best Pricer reissue FXO.

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ATC Process

Step 1: Agent retrieves original

E-ticket record

Step 2: Agent prices the

reissue and stores the TST and TSM

Step 3: Agent adds form of payment for TST and

TSM

Step 4: Agent issues the new

ticket and EMD

ATC Entries

TWD

Manual Process

Step 1:

Agent retrieves original E-ticket record

FXQ

FPO/CASH+/CASH

5/FPCASH

TTP/TTM

Step 2:

Agent prints E-ticket record to keep trace of original fare, taxes and fare basis

Step 3:

Agent does a past date fare display to be able to access the fare notes

Step 4:

Agent displays the penalty information from fare notes

Step 5:

Agent print the most restrictive penalty info

Step 6:

Agent does a past date pricing for the new itinerary including the flown

segments

Step 7: Agent prints the fare data to

keep track of the new fare, taxes and fare basis.

Step 8: Agent calculates what the

passenger will have to pay

Step 9:

Agent creates a blank TST shell for the new segments

Step 10:

Agent adds in all the data into the new TST shell, this

includes: New Fare amount

Original taxes mark paid New taxes marked unpaid Full fare calculation

Additional collection

Step 11:

Agent adds in the original ticket information

Step 12: Agent creates a TSM for the

cancellation penalty

Step 13: Agent adds form of payment for TST and TSM

Step 14: Agent issues the new ticket

and EMD

Manual Entries

TWD

Print Screen

FQDLHRFRA/ABA/D09

MAY05

FQN14*PE

FQN14*PE

Print Screen

Manual Calculation (New Fare - Old Fare) +

(New taxes – Old taxes) +

Change Fee = Total charged to

passenger

FQP

LHR/D09MAY/ABA/CM FRA-

/D13MAY/ABA/CY LCY /D13MAY/ABA/CY EDI /R,09MAY05/L

Print Screen

TTC/S3,4

TTK /T2 /BYFLBA

/V13MAY /A23K /RGBP426.00

/O5.00GB /O11.90UB /O17.00YQ

/O10.20RA /O4.90DE /X14.90UB

/TGBP121.90

TTK /T2 /C LONBA FRA150.67BA X/LON

BA EDI666.98NUC81765END

ROE0.52099

FO* Displays the full

entry. It can be, then, copied and pasted

IMCMQ/BAFRA13MAY /GPB50.00

FPO/CASH+/CASH

5/FPCASH

TTP/TTM

Figure 4-3. Workflow – ATC Reissue vs. Manual Repricing

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4.5 ATC Reissue in a Nutshell The ATC Reissue functionalities are listed in Error! Reference source not found. below. Each functionality will be described in more details in the rest of the document.

Availability

Category 31 processing X

Guaranteed process X

Document preparation (TST, TSM) X

EMD creation X

Multiple Reissue X

Penalty Collection not in a Document X

Multi-Passenger PNR (up to 9) X

Category 16 processing X

Voluntary reissue after Involuntary

Reissue (using ATC Involuntary)

X

Table 4 1: ATC Reissue – main functionalities

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4.6 ATC Reissue In order to reissue a ticket with ATC Reissue, an agent will take four main steps -

1. Rebooking 2. Re-pricing 3. Document preparation 4. Document issuance

It is assumed that the rebooking process is covered elsewhere, only the last three steps are covered in more detail below.

4.6.1Re-pricing entries ATC introduces four new pricing requests consistent with the normal fare quote functionality.

FXF - Informative Re-pricing:Informative Re-pricing request prices the new

itinerary and displays the calculation.

FXQ - Confirmed Re-pricing: (for Amadeus Reservation customers only). Confirmed Re-pricing request prices the new itinerary, displays the calculation and stores the TST and any relevant TSMs.

FXE - Informative Best Pricer Re-pricing:Informative Best Pricer re-pricing

request proposes a reissue for the new itinerary, making potential changes to the booking code(s), in order to match the lowest available solution. Even segments which have not been changed by the customer can be proposed to be rebooked.

FXO - Confirmed Best Pricer Re-pricing: (for Amadeus Reservation customers

only): Confirmed Best Pricer Re-pricing request (FXO) automatically reissues the new itinerary, making potential changes to the booking code(s) in order to match the lowest available solution. This transaction stores the TST and any relevant TSMs.

With the Best Pricer transactions, you can also choose a cabin class and restrict the search of fares to these preferred cabins: /KY for Economy, /KM for Standard Economy, /KW for Premium Economy, /KC for Business and /KF for First class cabin. For ATC Standalone product, the preferred cabins will have to be provided by the airline in the input message. For Amadeus Reservation customers: All of the above entries (FXF, FXQ, FXE and FXO), require a cross reference with the Ticket number. If there is only one ticket number in the PNR this reference is done automatically. If there are multiple ticket numbers in the PNR (FH or FA) it is essential to include the valid ticket number in the transaction entry. This can be done in different ways:

FXF/TKTnnn-nnnnnnnnnn o The full ticket number can be entered including the airline's numeric code.

FXQ/Tx o The line number of the FA or FH can also be used.

FXQ/Px o The passenger reference can be used (without ticket reference, the system will

automatically take the ticket associated with the passenger in the PNR).

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FXF/Px/ TKTnnn-nnnnnnnnnn o Association of the passenger and the ticket number to be re-priced (mandatory in

case of partial reissuance in a multi-passenger PNR context).

FXF/Px/ TKTnnn-nnnnnnnnnn //Py-z//Tn

o Mixed selection: example of different tickets to be re-priced together using the different way to specify them.

For paper tickets, in your Ticket Changer pricing entry, you must enter the FA/FH element line number (T7) or the 13-digit ticket number (105-1234567890), followed by the last two digits of the ticket number (90) and the coupon numbers to be re-issued (34). For example: FXF/T7*90C34 (one ticket number) FXE/TKT105-1234567890*90C34 (one ticket number) FXF/T7*90C34-91C1234 (conjunction ticket) FXE/TKT105-1234567890C34-91C1234 (conjunction ticket) If the original ticket was based on a special fare i.e. a specific corporate code or Passenger type code (PTC) these needs to be included. For example: FXQ/T5/R,U003209 (003209 is the corporate code number) FXF/T5/R,U*COMPAQ (COMPAQ is the corporate name) FXF/TKT057-3531111111/RYTH (YTH is the PTC) The exception to this is if the passenger type code (PTC) is either stored in the PNR or in the name field or the FD element. Then this will be automatically taken into account at thetime of re-pricing. Once the pricing entry is accepted the results are provided to the airline or displayed to the agent. Specifically, it is displayed a comparison of all of the old and new fare details including the following data:

Old base fare/New base fare Non-refundable amount Fare balance Old/New/Non-refundable tax Tax balance Ticket Difference Penalty Grand total Total Additional collection Residual value

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4.6.2 ATC Reissue Panel

An example of the ATC Reissue screen display (cryptic format) is given below.

FXQ

01 INTERLINE/MR

PRICED WITH VALIDATING CARRIER AF - REPRICE IF DIFFERENT VC

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

PAR

NYC AF 0022 V 01OCT VK4AP21 01OCT01OCT PC

AMS KL 0644 Q 30OCT QKPX4FR 30OCT30OCT PC

PAR KL 1233 Q 31OCT QKPX4FR 31OCT31OCT PC

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE EUR 436.00

NEW BASE FARE EUR 436.00

FARE BALANCE EUR 0.00

PAYMENT CURRENCY

OLD TAX EUR 263.40

NEW TAX EUR 308.91

TAX BALANCE EUR 45.51

TICKET DIFFERENCE EUR 45.51

PENALTY EUR 100.00

GRAND TOTAL EUR 145.51

TOTAL ADD COLL EUR 235.51

RESIDUAL VALUE EUR -90.00

The above example includes:

An additional collection of taxes (45.51 euros). The appropriate penalty (100 euros). The grand total (penalty + additional collection of taxes). The residual value of 90 euros linked to the YQ refundable tax (detailed in the TQT of

the new ticket). The total additional collection which sums up the additional collection on the ticket

(135.51 euros) plus the penalty fee (100 euros). The related TQT for new ticket is displayed below.

TST00001 PARAF08AA AA/20JUL I 0 OD PARPAR SI

T-E

FXQ

1.INTERLINE/MR

1 CDG AF 022 V 01OCT 0825 OK VK4AP21 01OCT01OCT 2PC

2 O JFK KL 644 Q 30OCT 2310 OK QKPX4FR 30OCT30OCT 2PC

3 X AMS KL 1233 Q 31OCT 1215 OK QKPX4FR 31OCT31OCT 2PC

CDG

FARE R EUR 436.00

TX001 X EUR 7.25CJSO TX002 X EUR 2.00VVMU TX003 X EUR 6.26RNDP

TX004 X EUR 120.00YRVA TX005 O EUR 90.00YQAC TX006 O EUR 21.47QXAP

TX007 O EUR 4.00IZEB TX008 O EUR 7.04FRSE TX009 O EUR 10.38FRTI

TX010 O EUR 3.93YCAE TX011 O EUR 11.50USAP TX012 O EUR 11.50USAS

TX013 O EUR 3.57XACO TX014 O EUR 5.00XYCR TX015 O EUR 1.79AYSE

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TX016 O EUR 3.22XF

TOTAL EUR 135.51

REFUNDABLE TAXES

TX017 Q EUR 90.00YQAC

PAR AF NYC306.02KL X/AMS KL PAR306.02NUC612.04END ROE0.712358

Best Pricer Confirmed Re-pricing Display In the Best Pricer confirmed re-pricing mode, the itinerary will automatically be rebooked if the result requires the booking class to be changed. No rebooking will be made if the booking class remains unchanged. In what follows, you can see an example of a screen display in Best Pricer Confirmed re-pricing mode, cabin selection, obtained by using the same original PNR.

FXO/KC

01 ATC/SCREEN

ITINERARY REBOOKED

LAST TKT DTE 02APR12- - DATE OF ORIGIN

PRICED WITH VALIDATING CARRIER BA - REPRICE IF DIFFERENT VC

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

BOM

LON BA 0138 C * 02APR 0215 CFFAS1 01APR PC

NYC BA 0117 C * 05MAY 0855 CFFAS1 01APR PC

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE INR 33000

NEW BASE FARE INR 109655

FARE BALANCE GBP 877.00

PAYMENT CURRENCY

OLD TAX GBP 178.30

NEW TAX GBP 331.90

TAX BALANCE GBP 153.60

TICKET DIFFERENCE GBP 1030.60

PENALTY GBP 25.00

GRAND TOTAL GBP 1055.60

TOTAL ADD COLL GBP 1055.60

RESIDUAL VALUE GBP 0.00

Note that a warning message is displayed advising that the itinerary has been rebooked. A star is displayed next to each booking code changed in order to match the lowest available solution considering the cabin selected.

4.6.3 Additional Features Reissue of Involuntary reissued Ticket ATC Reissue is capable of reissuing automatically tickets that were previously reissued „Involuntarily‟ with ATC Involuntary. Amadeus has developed a new process to be able to identify the original Fare conditions (from the ticket before the involuntary reissue) within the same voluntary reissue transaction. This allows a wider range of tickets to be eligible for automated reissue, while still respecting the Fares information filed by the airlines.

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Alert if new ticket is cheaper During each ATC transactions, ATC is also performing a comparison between the final cost of the repricing, and the cost of a first pricing (to buy a new ticket). Each time the cost of a first new ticket is cheaper than the cost of the exchange, the Agent is advised via a dedicated warning message. The agent has then the ability to leave the current ticket and price a new one to offer a cheaper solution to the passenger. The message displayed is the following:

NEW TICKET IS LESS THAN EXCHANGE CALCULATION BY USD 100.00

Repricing by fare families With the deployment of airlines‟ fare families for travel agents, ATC users are now able to target fare families when triggering ATC repricing entries and consequently be sure that the right range of service is associated with the fare used for repricing. Options /FF and /FF-FareFamilyName are available to target fare families at repricing time.

4.6.4 Automated Revalidation When passengers request basic reservation changes like change of date or change of flights, some airlines allow agents to perform a ticket revalidation. Basically, the ticket revalidation consists of an update of the current e-ticket with the new date or new flight information without requiring the reissue of a new ticket. However, as the ticket revalidation process is subject to strict rules, and without an automated solution the agent has to evaluate manually if he/she can proceed with a ticket revalidation or go for a ticket re-issue. This manual intervention requires expertise, takes time and often leads to errors, under collection or debits memos. ATC Reissue is able to perform an Automated Revalidation thus eliminating the need of any manual intervention in the reservation change flow. The decision to go for a ticket revalidation or a ticket reissue is now made by ATC Reissue and not left anymore to the agent‟s decision. Triggered by a specific filing in Category 31 (please refer to the Amadeus Cat 31 filing procedure), ATC Reissue can automatically perform all the necessary checks and provide a revalidation recommendation when using the standard ATC Reissue pricing entries. An unlimited number of revalidations can take place as long as no reissue has been made after departure. Here is an illustration of a revalidation display. For Amadeus Reservation customers, the TTP/ETRV transaction is used to revalidate the ticket. The penalty fee (if applicable) is charged to the customer via anEMD.

FXQ/P1

01 TICKET CHANGER/REVALIDATION

LAST TKT DTE 01APR12 – SEE ADV PURCHASE

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

PAR

BUE 1A 0416 H 10JUL HH2AP7 10JUL10JUL 20

PAR 1A 0417 H 30JUL HH2AP7 30JUL30JUL 20

**** REVALIDATION ****

PENALTY EUR 100.00

* REVALIDATION : PLEASE COLLECT PENALTY

The benefits of the Automated Revalidation are two-fold:

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1. Revenue protection: Revalidation rules of the airlines are systematically checked and applied No more misuse of Revalidation resulting in under collection for the airlines and debit

memos for the travel agencies Penalty fees can be automatically collected in Revalidation(Where market penalty

collection process permits)

2. Time saving: No need for the agent to manually validate the Revalidation rules. Less expertise and less manual intervention are needed. The agent will always use the same transaction to handle changes.

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4.7 Category 31 Category 31, also known as Voluntary changes, is a set of rules encoding the Reissue conditions as filed by the airlines within the ATPCO, SITA or Amadeus Category 31. It contains information such as:

Whether changes are permitted. When changes are permitted (before or after departure, up to the advance purchase of the

original fare or anytime). How much is the change fee and how it is applied. How the residual value must be processed.

It also contains additional reissue conditions such as:

What re-pricing rule conditions must be followed? Which portion of the itinerary can be changed, and which one must remain unchanged. What type of fare must be used for re-price (ATPCO Fare Type Code, Fare Class,

Normal/Special fare, etc.)? How the new Fare Rule will be applied. Which Process tags must be applied? If one reissue is allowed or an unlimited number of subsequent reissues ( See Multiple Re-

issue section 4.11) Up to 11 Process tags define if the new fares must be:

Fares which are applicable at the time of the reissue (Current fares). Fares which were applicable at the time of the original issue (Historical fares). The original fare (Keep the fare). A combination of the above.

The display of voluntary change conditions is available in the fare‟s rules text information (FQN). This feature allows users to exchange tickets according to the airline policy and avoid debit memo. An example of ATPCO Voluntary Changes rule text is as follows:

FQN1*VC/P1

** RULES DISPLAY ** TAX MAY APPLY

SURCHG MAY APPLY-CK RULE

16DEC16**16DEC16/AF NCEPAR/NSP;EH/ROUTING AF 0001

LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAXFR

01 VSAPFR 41 V - - - 40+ - - UR

FCL: VSAPFR TRF: 304 RULE: FRAP BK: V PUBL:1A 0FRNCEDDF

PTC: ADT-ADULT FTC: XAN-NON REFUNDABLE APEX

VC.VOLUNTARY CHANGES

FOR VSAPFR TYPE FARES

IN THE EVENT OF CHANGES TO TICKETED FLIGHTS

BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY

CHARGE EUR 70.00 OR HIGHEST FEE OF ALL CHANGED FARE

COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O

SEAT AND

REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED

PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-

1. NO CHANGE TO 1ST FARE COMPONENT/FARE BREAKS

2. SAME FARE ON 1ST FARE COMPONENT IS USED

3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT

PAGE 1/19

>

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For Voluntary Changes conditions (Category 31) filed in Amadeus system through FareXpert Filing Platform (for Amadeus negotiated fares or Amadeus dynamic fares), a generic text is displayed as follows:

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4.8 Document Preparation (for Amadeus Reservation Customers only) The majority of the information needed to reissue a ticket is automatically stored when performing a confirmed transaction (FXQ or FXO). This includes:

Updated TST Change Penalty TSM Residual Value TSM

The end user needs to add only the necessary fare elements (e.g. new form of payment) and any additional information that the airline requests. Let us consider the case described in in Section 0. The updated TST is as follows.

TST 00001 LON1A0ATC AA/24JAN I 0 LD 02APR12 OD BOMNYC SI .... T- . AL ...

1.ATC/SCREEN

CTY CR FLT/CLS DATE TIME ST PC F/B TKT/D NVB NVA BG

1 . BOM BA 138 C 02APR 0215 OK CFFAS1......... ..... 01APR 3PC

2 O LHR BA 117 C 05MAY 0855 OK CFFAS1......... ..... 01APR 3PC

. JFK ............... ..... ..... ...

. ............... ..... ..... ...

. ............... ..... ..... ...

FARE R INR 109655 EQUIV GBPGBP........ TX001 X GBP 153.60JNA

) TX002 O GBP 65.00YQAC TX003 O GBP 80.00GBAD TX004 O GBP 14.30UBA

TOTAL GBP 1030.60 BR 0.011445... ... ........... NF ...........

COMMISSION ......................... TOUR CODE .................

FORM OF PAYMENT M............................................................

............................

FARE CALCULATION BOM BA LON BA NYC M2457.64NUC2457.64END ROE44.618000.........

...............................................................................

...............................................................................

..........................

EN ...........................................................................

PR ...........................................................................

ORIGINAL ISSUE/IN EXCHANGE 125-2431220085LON24JAN07/91496716/125-24312200850E1

V......................................................... MOR

ATC automatically stores the TST as a reissue. This means that the following fields are populated correctly without the need of end user intervention:

Base fare with the Reissue Indicator (R) Old and new taxes (O/X) Full fare calculation Original Issue ticket reference Not valid before/after date Validating Carrier

The PNR is updated with “ORIGINAL/ISSUED IN EXCHANGE FOR” element (FO) and when applicable, EMD element (penalty fee collection or residual value). As a result, the only element the end user needs to modify is the form of payment: to put the previous as „Old‟ and add the new one (automation of FP element planned for 1Q2017). Although the fare details are automatically stored with the FXQ or FXO entries, the TST indicator depends on the source of the original fare details.

If the Original Ticket has been priced and issued in Amadeus, if no manual update is performed on fare calculation, the TST remains set to automatic.

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If the Original Ticket has a manual TST indicator and has been issued in Amadeus, a message is returned by Fare Quote application informing the end user that the TST is set to manual.

If the Original Ticket has been issued in another GDS, a message is returned by Fare Quote application informing that the TST is set to manual.

In some exchange situation, it might occur that an EMD creation is needed (to store the change penalty or the residual value. In that case, ATC Reissue will automatically create a TSM that will be used to then issue the relevant EMD. All EMDs issued thanks to ATC are following IATA/ARC recommendations:

1. An example of change penalty TSM is given below:

TSM 0001 TYPE M LON1A0ATC AA/24JAN INT . CARR BA.

1.ATC/SCREEN

PRESENT TO: BRITISH AIRWAYS.............................................

AT: LONDON......................................................

TYPE OF SERVICE: R.. *RESERVATION CHANGE FEE...................................

........................... ADD INF/RKS: ..................................

...............................................................................

...............................................................................

..........................

ISSUED IN CONNEXION WITH: ...................................

FARE F GBP 25.00 EQUIV .............. TAX . ................

O/CHRG .............. EQ O/CHRG ..............

EXCH VAL GBP 25.00 EQ EXCH ..............

SVC CHRG ................ TAX/MCO . ..............

TOTAL GBP 25.00 BR ........... ... ........... NF ..............

FP ............................................................................

............. COMMISSION ......................... TOUR CODE .................

EN ..........................................................................

ORIGINAL ISSUE/IN EXCHANGE ....................................................

The following fields are populated automatically.

Validating Carrier Present To/At Reason For Issuance Code Issued in Connection With Amount

Note that the “ISSUED IN CONNECTION WITH” field gets populated once the new ticket is issued (prior to the EMD).

2. An example of a residual value TSM is displayed below. >

TSM 0001 TYPE M PARAAF0100 AA/28MARINT . CARR AF.

1.AMADEUS/TICKET CHANGER

PRESENT TO: AIR FRANCE.............................................

AT: PARIS......................................................

TYPE OF SERVICE: K *REFUNDABLE BALANCE...................................

........................... ADD INF/RKS: ..................................

...............................................................................

...............................................................................

ISSUED IN CONNEXION WITH:057-6596785692..................................

FARE REUR927.00 EQUIV .............. TAX . ................

O/CHRG .............. EQ O/CHRG ..............

EXCH VAL EUR 927.00 EQ EXCH ..............

SVC CHRG ................TAX/MCO . ..............

TOTAL EUR 0.00 BR ........... ... ........... NF ..............

FP O/CASH ............................................................................

............. COMMISSION .........................TOUR CODE .................

EN ..........................................................................

ORIGINAL ISSUE/IN EXCHANGE.057-6596704557PAR12JAN12/20490072/057-6596704557E2.

In the case of a residual value TSM, the following fields are populated automatically:

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Validating Carrier Present To/At Reason For Issuance Code Issued in Connection With Original issue Fare amount with the Reissue indicator Total Amount shown as no additional collection

Note that the “ISSUED IN CONNECTION WITH” field gets populated once the new ticket is issued (prior to the EMD issuance).

PRESENT AT:BREST

ICW-0572490701007

ADD INF/RKS:

FARE R EUR 313.14

TOTAL EUR 0.00

FO 057-2490701003BES05OCT11/20498170/057-24907010030E1

FP O/CA

In addition, a new panel called TQR is created. The TQR display is a standalone entry containing reissue data returned by Fare Quote. The TQR display cannot be updated manually. If the end user modifies any fare data, the TQR display remains unchanged and can be accessed as a reference in the future if required.

TST00001 TKT-125-2431220085E1

PRICED WITH VALIDATING CARRIER 1A - REPRICE IF DIFFERENT VC

01.ATC/REISSUE PANEL

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE INR 33000

NEW BASE FARE INR 109655

FARE BALANCE GBP 877.00

PAYMENT CURRENCY

OLD TAX GBP 178.30

NEW TAX GBP 331.90

TAX BALANCE GBP 153.60

TICKET DIFFERENCE GBP 1030.60

RESIDUAL VALUE GBP 0.00

TST ADD COLL GBP 1030.60

PENALTY GBP 25.00

TOTAL ADD COLL GBP 1055.60

GRAND TOTAL GBP 1055.60

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REISSUE OF NEW TICKET AND EMD

Once TST and TSM have been created by ATC Reissue, ticket and EMD can be issued. Once issued, new FA lines are automatically added in the PNR.

--- TST TSM RLR ---

RP/BESAF08AA/BESAF08AA AA/SU 5OCT11/1253Z 2BUUO8

RF B

1.ATC/RESIDTAX

2 AF1919 C 23JAN 6 FRACDG HK1 1525 2 1555 1715 *1A/E*

3 SVC AF HK1 RSVR

4 AP BES 0820.320.820 - INTERNET AIRFRANCE.FR - A

5 TK OK05OCT/BESAF08AA//ETAF

6 FA PAX 057-2490701007/ETAF/EUR0.00/05OCT11/BESAF08AA/2049817

0/S2

7 FA PAX 057-8207101002/DTAF/EUR0.00/05OCT11/BESAF08AA/2049817

0/S3

8 FHE PAX 057-2490701003

9 FB PAX 0500000007 TTP/TTM/RT OK ETICKET/EMD/S2

10 FB PAX 0500000007 TTP/TTM/RT OK ETICKET/EMD/S3

11 FO PAX 057-2490701003BES05OCT11/20498170/057-24907010030E1/S2

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4.9 Multi Passengers PNR Handling To further improve the agent productivity, the multi-passenger feature allows the re-pricing in one shot of up to 9 passengers with up to 6 different passenger type codes and up to 3 cumulative discounts. This functionality is available for both reissue and revalidation calculation in both Pricing as booked and Best Pricer modes. Only tickets priced and issued at the same place and time and for the same itinerary are candidate for re-pricing with a single entry. In others situations, each ticket can still be re-priced individually. Using Best pricer option, all passengers of a PNR must be re-priced together. Partial passenger selection is not possible. As a result of a re-pricing transaction, the main re-pricing information is provided in a summary panel, as displayed below.

FXQ

PASSENGER PTC PENALTY TOT ADDCOL RESIDUAL GRD TOTAL

<EUR><EUR><EUR><EUR>

01 RIBEIRO/MIG* ADT 50.00 78.25 0.00 78.25

02 RIBEIRO/EST* ADT 50.00 78.25 0.00 78.25

03 RIBEIRO/LAU* CH 25.00 39.25 0.00 39.25

02 RIBEIRO/JEA* IN 0.00 0.00 0.00 0.00

TOTAL 125.00 195.75 0.00 195.25

Detailed re-pricing information for each passenger can be displayed using successive MD/MU transactions from the re-pricing index.

MD

FXQ

01 RIBEIRO/MIGUEL

PRICED WITH VALIDATING CARRIER AF - REPRICE IF DIFFERENT VC

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

BOD

LYS AF 7801 M 18MAR MAP1 18MAR18MAR 20

BOD AF 7800 M 28MAR MAP1 28MAR28MAR 20

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE EUR 197.00

NEW BASE FARE EUR 225.00

FARE BALANCE EUR 28.00

PAYMENT CURRENCY

OLD TAX EUR 75.60

NEW TAX EUR 75.85

TAX BALANCE EUR 0.25

TICKET DIFFERENCE EUR 28.25

PENALTY EUR 50.00

GRAND TOTAL EUR 78.25

TOTAL ADD COLL EUR 78.25

RESIDUAL VALUE EUR 0.00

In case of multi-passenger confirmed re-pricing, ATC automatically creates a TST for each passenger. The TST panel is displayed using the TQT entry.

TST panel

T P/S NAME TOTAL FOP SEGMENTS

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1 .1 RIBEIRO/MIGUEL EUR 28.25 CA 4-5

2 .2 RIBEIRO/ESTELLE EUR 28.25 CA 4-5

3 .3 RIBEIRO/LAURIE EUR 14.25 CA 4-5

4 .2 I RIBEIRO/JEANNE(INF) EUR 0.00 CA 4-5

Individual TST display is obtained using TQT/Tx transactions from the TST panel.

TQT/T1

TST00001 PARAF08AA AA/15JAN A 0 OD BODBOD SI

T-E

FXQ

1.RIBEIRO/MIGUEL

1 BOD AF 7801 M 18MAR 0645 OK MAP1 18MAR18MAR 20K

2 O LYS AF 7800 M 28MAR 0700 OK MAP1 28MAR28MAR 20K

BOD

FARE R EUR 225.00

TX001 X EUR 0.25FRTI TX002 O EUR 34.00YQAC TX003 O EUR 2.00IZEB

TX004 O EUR 7.81QWLO TX005 O EUR 7.84FRSE TX006 O EUR 18.30FRTI

TX007 O EUR 3.86UIVZ

TOTAL EUR 28.25

GRAND TOTAL EUR 28.25

REFUNDABLE TAXES

BOD AF LYS112.50AF BOD112.50EUR225.00END

21.FE EVASION APEXCHANGES/REFUND RESTRICTED

25.FO 057-2168580379PAR15JAN12/20498170/057-21685803790E1

29.FP CA

For each passenger, a TQR panel display is automatically generated at confirmation time. All TQR panels are listed in an index panel.

TQR

T P/S NAME GRAND TOTAL SEGMENTS

1 .1 RIBEIRO/MIGUEL EUR 78.25 4-5

2 .2 RIBEIRO/ESTEL+ EUR 78.25 4-5

3 .3 RIBEIRO/LAURI+ EUR 39.25 4-5

4 .2 I RIBEIRO/JEANN+ EUR 0.00 4-5

Individual TQR display is obtained by using the TQR/Tx entry from the TQR index panel.

TQR/T1

TST00001 TKT-057-2168580379E1

PRICED WITH VALIDATING CARRIER AF - REPRICE IF DIFFERENT VC

01.RIBEIRO/MIGUEL

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE EUR 197.00

NEW BASE FARE EUR 225.00

FARE BALANCE EUR 28.00

PAYMENT CURRENCY

OLD TAX EUR 75.60

NEW TAX EUR 75.85

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TAX BALANCE EUR 0.25

TICKET DIFFERENCE EUR 28.25

RESIDUAL VALUE EUR 0.00

TST ADD COLL EUR 28.25

PENALTY EUR 50.00

TOTAL ADD COLL EUR 78.25

GRAND TOTAL EUR 78.25

Additional Benefits

Time savings and revenue protection extended to multi-passenger ticket change. Increased customer service. Increase significantly the scope for online.

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4.10Multiple Reissue An unlimited number of reissues and revalidations is allowed in case of either totally unused or partially used tickets. Cat 31 filing capabilities have been enlarged with the implementation of byte 39 value 1 which provides the ability for the airline:

To code different reissue provisions for the 1st reissue versus subsequent

ones (in order to apply a different penalty fee for instance). To indicate that multiple reissue is not allowed.

Display of 1st reissue PNR after a change of booking class (from K to B)

--- TST RLR ---

RP/HELAY0980/HELAY0980 AA/SU 27MAY11/1350Z YGIOP3

HELAY0980/0001AA/27MAY11

1.TEST/MULTIREISSUE

2 AY 375 B 10JUN 2 HELOUL HK1 1 0630 0735 *1A/E*

3 AY 360 B 20JUN 5 OULHEL HK1 0600 0700 *1A/E*

4 MCO AY HEL 27MAY/EUR 100.00/*REBOOKING FEE INTERNATIONAL

1 FP CASH

5 AP HEL 09-818 8833 - FINNAIR - A

6 TK OK27MAY/HELAY0980//ETAY

7 FA PAX 105-2100310462/ETAY/EUR144.72/27MAY11/HELAY0980/19420

483/S2-3

8 FHE PAX 105-2100310460

9 FB PAX 2700001062 TTP/ET/RT OK ETICKET ADVISE PSGR TO BRING

FOID/PICT ID AT AP/S2-3

10 FO PAX 105-2100310460HEL27MAY11/19420483/105-21003104606E1

/S2-3

11 FP O/CASH+/CASH

FO lines are now segment associated. Display of 2nd reissue PNR after a change of booking class (from B to Y) --- TST RLR ---

RP/HELAY0980/HELAY0980 AA/SU 27MAY11/1356Z YGIOP3

HELAY0980/0001AA/27MAY11

1.TEST/MULTIREISSUE

2 AY 375 Y 10JUN 2 HELOUL HK1 1 0630 0735 *1A/E*

3 AY 360 Y 20JUN 5 OULHEL HK1 0600 0700 *1A/E*

4 AP HEL 09-818 8833 - FINNAIR - A

5 TK OK27MAY/HELAY0980//ETAY

6 FA PAX 105-2100310463/ETAY/EUR108.00/27MAY11/HELAY0980/19420

483/S2-3

7 FHE PAX 105-2100310460

8 FHE PAX 105-2100310462

9 FB PAX 2700001063 TTP/ET/RT OK ETICKET ADVISE PSGR TO BRING

FOID/PICT ID AT AP/S2-3

10 FO PAX 105-2100310460HEL27MAY11/19420483/105-21003104621E1

/S2-3

11 FP O/CASH+/CASH

As a result of the second reissue:

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The MCO line generated in the PNR for the first reissue is automatically deleted. The FO lines in the PNR generates in the PNR for the 1st reissue are

automatically replaced by the FO lines of the 2nd reissue. The rule attached to the B class fare states that no penalty applies so there is no

“Rebooking fee” MCO in the 2nd reissue.

TQT entry shows the following.

T P/S NAME TOTAL FOP SEGMENTS

1 .1 TTEST/MULTIREISSUE EUR 108.00 O/CASH+/CASH 2-3

DELETED TSTS

1 A TEST/MULTIREISSUE EUR 440.46

1 B TEST/MULTIREISSUE EUR 144.72

>

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4.11 Document Issuance (for Amadeus Reservation Customers only)

The standard document issuance entries are used for printing both the Tickets (TTP) and the EMDs (TTM). In addition, it is possible with ATC Reissue to ensure that the change penalty is automatically collected in conjunction with the new ticket issuance by using the Force

combined TTP/TTM entry. The “ISSUED IN CONNECTION WITH” field of the EMDs is automatically populated with the new ticket number which means that it is easier for the airline to follow the audit trail. This feature is available for 1A Central Ticketing customers only. All the details of the transactions are included in the A.I.R.: not only the ticket and EMD details but also a new line showing the original ATC calculations. An example can be seen

below.

> AIR-BLK204;1A;;203;0900001821;1A11612426;001001

AMD 0900352836

1A11612426;1A11612426

MUC1A

2JVHGE;0101;PARAF0499;20491752;PARAF0499;20491752;PARAF0499;20491752;;;;;

;;;;;;;;;;;;;;;;AF 2DQZZF

A-AIR FRANCE;AF 0571

B-TTP/TTM/RT/ETD/SEC023474/P1

C-0571/ AASU-AASU-M-1

D-050609;050609;050609

G-X ;;PARPAR;EU

H-001;002OCDG;PARIS CDG ;MAD;MADRID BARAJAS ;AF 1700 C C

11JUL1410

1615 11JUL;OK01;S ;0;319;;;30K;2F;1340 ;ET;0205 ;N

H-000;000OMAD;MADRID BARAJAS ;BCN;BARCELONA ;VOID

H-002;003OBCN;BARCELONA ;CDG;PARIS CDG ;AF 2349 C C

16JUL0710

0905 16JUL;OK01;B ;0;321;;;30K;A ;0640 ;ET;0155 ;N

MCO049;004AF;057;PAR;TO-AIR FRANCE;AT-PARIS;09JUN;REFUNDABLE BALANCE;**-

;;EUR 20.00;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;EUR 0.00;;;;;;;;P1

K-REUR1121.00 ;;;;;;;;;;;;EUR146.00 ;;;

KFTR; EUR12.00 YQ AC; EUR12.00 YQ AC;OEUR6.29 QX AP;OEUR4.48

FR S

E;OEUR7.95 FR TI;OEUR4.07 RS AE;OEUR1.37 QV

DP;;;;;;;;;;;;;;;;;;;;;

;;

KRFR;QEUR10.00 YQ DP;QEUR10.00 YQ AS;;;;;;;;;;;;;;;;;;;;;;;;;;;;

KRFR;QEUR10.00 YQ DP;QEUR10.00 YQ AS;;;;;;;;;;;;;;;;;;;;;;;;;;;;

ATC-

EUR999.00;EUR1121.00;EUR122.00;EUR44.16;EUR48.16;EUR4.00;EUR126.00;EUR126.0

0;EUR0.00;EUR126.00;EUR20.00;EUR126.00

L-

M-CRT1 ;CRT1

N-NUC824.58;VOID;662.71

O-XX11JUL;XX11JUL

Q-PAR AF MAD824.58/-BCN AF PAR662.71NUC1487.29END ROE0.753717

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I-001;01SCENARIOTWENTYFIRST/DEUX;;APPAR 0 820 820 820 - AGENCE MONTPARNASSE

- A

//PAR 0 820 820 820 - AGENCE MONTPARNASSE - A

FOI AF FOID-NI888;P1

T-

FH057-2198000122

FO057-2198000122GNB08APR11/20493443/057-21980001220E12;P1

FPO/CH+/CH

FVAF

MFO057-2198000122GNB08APR11/20493443/057-2198000122E1;L4

MFPO/CH;L4

TKOK09JUN/PARAF0499

ENDX

Z-FOP-INO/CH+/CH;SN1;TPCA;AMEUR146.00

ZST-002;AF 1700 HK01NNNN09JUN11;AF 2349 HK01NNNN09JUN11;PARAF0499;20491752

For full details on the A.I.R. please refer to the Interface Control Document (ICD)

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4.12 ATC EMD DEFINITION: (Resolutions 725f 725g 725h) Electronic Miscellaneous Document (EMD) is a method to document the sale and track usage of charges (e.g., residual value, miscellaneous or excess baggage charges). Accordingly, the EMD is the Amadeus solution for travel agencies and airlines to facilitate the sale of travel-related services, using the latest electronic industry standard, fully integrated into Amadeus system. ATC EMD automatically creates TSM-P for the storage and EMD for the issuance of Residual Value and Penalty resulting from ATC Reissue calculation. Settings on both airlines and travel agencies drive the type of EMD issued.

4.12.1ATC EMD Description ATC deals with EMD – S (Electronic Miscellaneous Document – Standalone). An EMD is based on the notion of Reason For Issuance (RFIC), which qualifies the group of services it belongs to. All services contained in one EMD document always belong to the same RFIC.

Reason for Issuance Code (RFIC) A single character code, varying by document type which defines the reason for issue.

In ATC, RFIC is D and description is always „Financial services‟

Reason for Issuance Sub Code(RFISC) A secondary code that qualifies the Reason for Issuance Code at the coupon level as sourced from ATPCO. For ATC Reissue EMD functionality, specific services must be defined in the Service preferences Table of the validating carrier. Here is the list of Amadeus recommended values to align with industry.

“PENF” for Penalty Fee. For netting customers, the Additional Document in Exchange field has to be set to “Y” - RFISC 993

“RSVR” for Residual Value Refundable Balance with Residual Value and Additional Document in Exchange fields set to “Y” - RFISC 996

“RSVT” for Residual Value Future Air Transportation with Residual Value and Additional Document in Exchange fields set to “Y” - RFISC 991

“NRFA” for Non-Refundable Amount with Additional Document in Exchange field set to “Y”.

Any service which 'Additional Document in Exchange' field is set to Y must have its field 'Limit EMD to one coupon' also set to Y. If these Service Codes are not defined and Penalty, Residual Value or Non-Refundable Amount results from ATC calculation, the ATC process fails and the following error is generated:

NO DATA IN SERVICE TABLE FOR SERVICES

4.12.2ATC EMD Process

With ATC EMD functionality, Residual Value and Penalty are stored in the PNR as auxiliary service segments or SVC service elements, which can be issued on EMD.

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--- TST TSM RLR ---

RP/PARAF0TST/PARAF0TST AA/SU 18JUN11/1441Z Z7U68W

1.ATC/EMD

2 AF7713 B 02AUG 1 NCECDG HK1 0555 2 0625 0800 *1A/E*

3 AF6202 B 24AUG 2 ORYNCE HK1 0740 W 0800 0920 *1A/E*

4 SVC AF HK1 PENF PAST

5 AP PAR 0820.320.820 - INTERNET AIRFRANCE.FR - A

6 TK OK18JUN/PARAF0TST//ETAF

The record associated toa SVC element to store pricing information is called TSM-P. The entry to display a TSM-P pricing record is the already existing TQM entry:

If there is only 1 active TSM, the system directly displays the corresponding pricing record. If there are several active TSM, the system displays the TSM Index panel.

Travel agents can also directly select the TSM-P pricing record to be displayed, by using already existing selection options:

TSM selection options Explanations TQM/P1 Passenger selection TQM/INF Infant selection TQM/M1 TSM number selection

Note that the TQM/Lx selection option is not available for TSM-P.

TSM-P display

TSM 1 TYPE P PARAF0TST AA/18JUN 00 EMD-S CARR AF

1.ATC/EMD

RFIC-D/D FINANCIAL IMPACT

1. RFISC-995 PENALTY FEE

OPERATING CC-AF CPN VALUE-50.00

PRESENT TO:AIR FRANCE

PRESENT AT:PARIS

ICW-0572303733303

NON REFUNDABLE

CONSUMED AT ISSUANCE

ADD INF/RKS:

FARE F EUR 50.00

TOTAL EUR 50.00

FP CA

To update the FOP related to an EMD is updated using following entry.

TMI/FP-form of payment layout Form of payment

FCPI/FCRI EMD Type

Coupons details associated to services

Fare information

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Fare Calculation Pricing Indicator (FCPI) / Fare Calculation

Reporting Indicator (FCRI)

These indicators identify if the pricing record is automatic or manual. Specifically:

FCPI reflects the method of pricing for this transaction. FCRI reflects the method of pricing for this transaction used in the reporting process. If the pricing is manual, both values are set to “1”. If the pricing is automatic, both

values are set to “0”.

4.12.3ATC Reissue EMD Issuance With EMD, combined issuance is mandatory no matter what setting is in the ATR field of the office profile. TST and TSM-P must be issued at the same time (TTP/TTM). Issuance of EMD creates a record in the EMD database:

Passenger receipt can be printed on plain paper and sent by e-mail. Agent and Audit coupons, credit card charge form can be printed.

Once TST and TSM-P documents are issued, the PNR contains the following:

FA - Same format as an ETKT one, but flagged as EMD (“DT”) associated with the SVC line, where „D‟ stands for EMD and T for ticketed.

FB (interface record sequence number identifier) - element associated to the SVC line. --- TST TSM RLR ---

RP/PARAF0TST/PARAF0TST AA/SU 18JUN11/1441Z Z7U68W

1.ATC/EMD

2 AF7713 B 02AUG 1 NCECDG HK1 0555 2 0625 0800 *1A/E*

3 AF6202 B 24AUG 2 ORYNCE HK1 0740 W 0800 0920 *1A/E*

4 SVC AF HK1 PENF PAST

5 AP PAR 0820.320.820 - INTERNET AIRFRANCE.FR - A

6 TK OK18JUN/PARAF0TST//ETAF

7 FA PAX 057-2303733303/ETAF/EUR0.00/18JUN11/PARAF0TST/2049817

0/S2-3

8 FA PAX 057-8237118089/DTAF/EUR50.00/18JUN11/PARAF0TST/204981

70/S4

9 FB PAX 1800000211 TTP/TTM OK ETICKET/EMD/S2-3

10 FB PAX 1800000211 TTP/TTM OK ETICKET/EMD/S4

11 FE PAX EUR0.00 NONREF - EVASION APEXCHGS RESTRICTED/NO

REFUND/S2-3

12 FO PAX 057-2303733302PAR18JUN11/20498170/057-23037333023E1

/S2-3

13 FP O/CA/+CH

14 FV PAX AF/S2 At issuance time, the TSM-P is updated and the ICW (issue in connection with) information is automatically added.

4.12.4ATC Reissue EMD Reporting

Sales Reporting:

Sale is reported in office Sales Report. HOT file is sent to Airline Revenue Accounting system. For travel agency offices, RET file is sent to BSP or ARC.

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Usage Reporting: Lift file contains EMD coupons in final status. Purge file contains EMD whose coupons are all in final status.

The EMD specific data are contained in those new specific records:

BMD75 and BMD76 for the HOT. IT0G for the RET.

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4.13 Penalty Collection not in a Document

This optional feature allows to automatically collect the penalty fees, not in a document (EMD), but in the ticket, thanks to different methods. For those markets where no document issuance (EMD) are allowed or for airline‟s offices, the penalty collection can be done automatically without impacting the Fare Guarantee Policy instead of being performed manually by the agent as it is the case today. For non-BSP markets and those where document issuance (EMD) is not allowed, ATC Reissue is able to collect penalty automatically in the ticket without impacting the Fare Guarantee Policy instead of being performed manually by the agent. The reissuance process is automated and penalty is collected in accordance with airlines‟ policies. This is another gain to reduce the time spend for manual intervention during a reissue. This feature can be activated on-demand.

Process and Feature The ATC Reissue transaction, with the same pricing entries, will automatically store the penalty with the appropriate method chosen from the following four ones. Automatically, ATC will be able to detect if the penalty needs to be: 1. Stored in a tax code, and define the correct one 2. Or, stored in a Q surcharge (new one if one is already existing) 3. Or, aggregated to the Total Amount. Even when collected as a Tax or a Q surcharge, those penalty fees will be “non-refundable”if a subsequent reissue takes place. For these methods, the appended message will be “PENALTY COLLECTED ON TICKET.” It will also add “CHECK IF FE UPDATE NEEDED.” when the method TotalAmount is used. ATC will also be able to identify two additional cases. 4. No penalty collection method is known and the market doesn‟t support document issuance (EMD): In this case the system informs the agent with a new dedicated warning message “PENALTY COLLECTION METHOD NOT IDENTIFIED - CONTACT AIRLINE”. The agent will need to manually update the TST to collect the penalty with the correct penalty collection method.

For all 4 collection methods described above, TSM-P (EMD pricing record) will be generated by ATC. The feature also allows to configure, within a market for each airline, if the residual value needs to be waived or not. Indeed, for some markets the Agents are not allowed to refund money back to passengers. The new warning message will be “RESIDUAL VALUE - DELETE PRICING RECORD TO PROCESS MANUALLY”. The amount will still be present in the TQR panel for information next to „residual value‟ field for information. The above mentioned methods are summarized in Table 0-1 and further described in Appendix Error! Reference source not found. along with some examples.

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Reissue Panel TST TSM for Penalty

Residual Value

Taxes Fare

Calculation Other

TST/FCMI indicator

Tax Code

New message “PENALTY COLLECTED ON TICKET”

Added (tagged „X‟) with correct tag code

No Impact No Impact

Kept from reissue: - „Automated‟ if

Category31 used - „Manual‟ if

Category16 used Not

created Configurable: keep / waive

Q Surcharge

New message “PENALTY COLLECTED ON TICKET”

No Impact Added, just before the „NUC‟ part

Added to the “TOTAL” field In the TQR: added to the base Fare

Total Amount

Two new messages “PENALTY COLLECTED ON TICKET”, ““CHECK IF FE UPDATE NEEDED.”

No Impact No Impact Added to the “TOTAL” field.

No Document Known

New message “PENALTY COLLECTION METHOD NOT IDENTIFIED - CONTACT AIRLINE”

No Impact. The penalty hasn‟t been created anywhere.

Not guaranteed

Table 0-1: Penalty Collection Methods

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4.14 Category 16 This feature allows travel agencies to perform an end-to-end fully automated reissuewhen no airline Category 31 (Voluntary Changes)content is available. This feature is only available for travel agencies ATC users and can be activated separately, on demand, via a switch at the Office level.

Process and Features From an ATC Reissue user point of view, the flow and cryptic entries remain the same. The fully automated process proceeds through the following steps.

For reissue:

Check and apply the reissue conditions. Calculate the farebalance between the old fare and new base fare. Calculate the tax balance between the old taxes and the new taxes applicable for the new itinerary. Retrieve the Penalty Amount.

During this process, ATC Reissue will:

Default to the coded content of Category Penalty (Category16) when no Category31 (Voluntary Changes) is found;

Retrieve and apply the coded conditions of the Penalty Category; Complete these conditions with assumptions.

Such reissue calculations are not guaranteed, and the agent will be able to identify them with the new message: For reissue: “VC CATEGORY NOT FILED BY CXR - REISSUE NOT GUARANTEED”. In addition, if no coded Category Penalty is found, a second message will also be displayed to inform the agent to check the Fare Note: “PLEASE CHECK CODING PENALTY CATEGORY TEXT”.

Illustration The example below illustrates the result of an ATC Reissue repricing in case no Category31 is available. The different colours are highlighting the enhancement.

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The highlighted new message informs the Agent that ATC Reissue has not found a Category31 for these fares, and therefore has defaulted the reissue process with Category Penalty (Category16). The message also informs that this reissue transaction is not guaranteed. If the agent wishes to display the reissue conditions, he/she can check the text of the Category Penalty (>FQN1//PE).

FXQ

01 TEST/AVIANCA

LAST TKT DTE 18SEP11 - - SEE ADV PURCHASE

VC CATEGORY NOT FILED BY CXR - REISSUE NOT GUARANTEED *4*

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

BOG

BUE 6X 0087 Q 25SEP QEO00UHG 15OCT 2P

BOG 6X 0088 Q 01OCT QEO00UHG 25SEP 2P

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE USD 576.00

NEW BASE FARE USD 1101.00

FARE BALANCE COP 997500

PAYMENT CURRENCY

OLD TAX COP 304700

NEW TAX COP 375850

TAX BALANCE COP 71150

TICKET DIFFERENCE COP 1068650

PENALTY COP 95000

GRAND TOTAL COP 1163650

TOTAL ADD COLL COP 1171400

RESIDUAL VALUE COP -7750

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4.15Technical Requirements and Pre-Requisites

4.15.1 Ticketing Access (For Amadeus Reservation Customers only)

It is assumed that the reissuing office will be set up as a ticketing office. In this context, the following accesses need to be enabled.

E – Ticketing

In order to use ATC the reissuing office needs to have the ability to display and reissue an E-ticket. These are airline specific tables maintained by Marketing in Ticketing Server Solutions (TSS).

Automated MCO/EMD

As the cancellation penalty and the residual values are stored as an Automated MCO/EMD it is necessary to have two tables set up. These are:

● Miscellaneous Documents Table ● Reason For Issuance Table

These are airline specific tables maintained by Amadeus. If these are not set up the following message will be displayed at thetime of pricing: “ATC NOT AUTHORIZED – MCO/EMD ELEMENT CANNOT BE CREATED”. Please note that the tables have to be set up even if the airline does not want to print Amadeus Automated MCOs/EMDs. The full set up procedure can be found in the „Automated MCO/EMD Product Overview‟ document.

4.15.2 ATC Standalone Web Service Link

For customers interested in implementing ATC standalone, the „ATC Web service‟ user guide is available online. http://webservices.amadeus.com/

4.15.3 Privacy and Security (for Amadeus Reservation Customers only)

Access to Amadeus Ticket Changer will be controlled at office level. The Office Profile of the reissuing office must be updated to have the access rights to the new transactions codes. If the Office is not entitled to Reissue, the following message will be displayed: “AMADEUS TICKET CHANGER NOT AUTHORIZED”. Today interline agreements between Airlines define which ATO/CTO can retrieve E-Ticket data from other carriers. This level of security is implemented via an office qualifier check. The security is applied to grant an ATO/CTO the right to reissue E-Tickets. The Reissue can only be offered if the E-Ticket from the first issue is retrieved in the Reissue office. If the agency is not able to retrieve the first E-Ticket, the Reissue processing cannot be performed and the following message is displayed: “ACCESS TO DOCUMENT DENIED”. An additional security in Fare Quote will open the automated reissue processing for a given carrier for Airline offices, Travel Agent offices or both.

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4.16 Documentation

4.16.1User Guide (for Amadeus Reservation Customers)

The ATC How to guide takes you step by step on the way to reissue automatically a ticket. It includes the following sections:

● Getting Started ● Pricing Entries description ● Reissue Scenarios examples

Please contact your local ACO to have access to the ATC User Guide.

4.16.2Quick Card (for Amadeus Reservation Customers)

The ATC quick cards are intended to provide support documentation to travel agents. It includes a practical format where main transactions are briefly described as well as the related responses. Quick card can be found on the Amadeus Portfolio Essential Website.

4.16.3Ordering Procedure/Deployment The ordering procedure covers all aspects of the ATC implementation.

● Ordering ● Questionnaire ● Implementation ● Documentation and Training ● Support and Points of contact

Please contact your local ACO for more information about the local ordering process.

4.17 Services

4.17.1Training ATC is a simple and intuitive product and as such requires no dedicated training. Nevertheless, different ATC training are available. Contact your local ACO to have access to local ATC training information.

4.17.2 e-Support Centre

Amadeus e-Support Centre is an online web portal and knowledge base providing 24/7 access to a wide range of learning and support information and tools. Thanks to the SEARCH capability, it gives access to a wide range of information, with high accuracy and relevance. Brief product overview, troubleshooting guides or error message explanation can be found on this platform.

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Connect to:

https://mye-supportcentre.amadeus.com/eTass/

4.17.3 Support

The Ordering Procedure describes the support Amadeus provides during the ATC implementation. The Central System help pages are updated with ATC functionalities and an HE STEPS page

explains the ATC re-issue process, in general, using the illustration of a specific reissue scenario (for Amadeus Reservation Customers only).

4.18Contacts Your Amadeus Account Manager will be pleased to discuss with you the commercial details.

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5. Glossary

TERM DEFINITION

1A Amadeus

ADCol Additional collection

ADM Airline Debit Memo

Agent: The user who performs the Reissue transaction

A.I.R Amadeus Interface Record Record containing all ticketing and/or accounting information sent to the National Systems or Back Office Systems. The record fields and formats are constant.

Amadeus

Reservation

The environment dedicated to reservation functions such as availability, schedules, PNRs, fare quote, ticketing etc

Amadeus Reservation

customers

Altéa Reservation airlines or Amadeus Travel Agents

ATC Amadeus Ticket Changer The Amadeus automated ticket reissue product.

ATO/CTO Airport Ticket Office/City Ticket Office

ATPco Airline Tariff Publishing Company Based in Washington , collects airline fares data, from over 550 airlines, which is redistributed to GDSs

Best Pricer A pricing entry to quote the lowest fares in all available booking classes for the flights booked.

Category 31 All ATPCO fares have an attached rule which includes several different categories defining the restrictions and conditions applicable to this fare: Minimum/Maximum Stay, Advance Purchase etc. Category 31 is an additional category where information typically associated with voluntary itinerary changes/ticket reissues is filed.

Category 33 All ATPCO fares have an attached rule which includes several different categories defining the restrictions and conditions applicable to this fare: minimum/maximum stay, advance purchase etc. Category 33 is an additional category where information typically associated with voluntary itinerary refund is filed.

Category 16 All ATPCO fares have an attached rule which includes several different categories defining the restrictions and conditions applicable to this fare: minimum/maximum stay, advance purchase etc. Category 16 is the penalty category that agents could display to

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perform manual changes or refunds.

Corporate

Code

(Account

Code)

A code assigned by GDS that identifies a particular corporation or company for that GDS. For example, Code 000003 identifies IBM for Amadeus but IBM may have a completely different code in another GDS.

CTS Central Ticketing System/Server An application stored in the back-end which produces ticket images & sends this data to the ticket printer.

E-ticket The ability to re-issue an e-ticket – using data from the industry standard e-ticket information – this data will be retrieved from the airline‟s e-ticket server in a standard format.

ETS Electronic Ticket Server, this is a database used for storing and processing the electronic ticket

Issuing

office

Office who issued the original ticket

FA element Ticket number (automatically entered) element of a PNR

FH element Ticket number (manually entered) element of a PNR

FO element Use the „original/issued in exchange for‟ element whenexchange is made between a ticket and an EMD, a ticket and a new ticket.

MCO Miscellaneous Charges Order An accountable document issued by an airline used to account for payments that cannot be covered in a standard ticket.

Paper ticket Paper tickets include ATB1 ATB2 (pre-printed card) and TAT (Carbon paper) formats. Only paper tickets issued by Amadeus are processed.

PNR Passenger Name Record A record of each passenger's travel requirements which contains all information necessary to enable reservations to be processed and controlled by the booking and participating travel provider. Each PNR consists of a collection of information items called elements

PTC Passenger Type Code A three character code which is used to define the eligibility of a passenger for a fare rule , such as accompanied child, military, senior citizen etc.

Reissuing office

Office requesting the change

Residual

value

A reissue situation where the new fare is lower than the original fare. This “residual value” should be refunded to the customer. The value is stored in anEMD document issued in the original currency of payment

TQR Automated reissue TST display

TSM Transitional stored EMD

TST Transitional stored Ticket

TTP/ETRV Ticket revalidation entry

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Voluntary

Change

A change in the ticketed itinerary which: the passenger requested; where there is a replacement itinerary; and the ticket is reissued/revalidated

6.Appendix: ATPCO category 31 - Example of Processing The following itinerary is an example to illustrate the processing (please note that Rule numbers and Fare Basis are fictitious): 15th August: A passenger books a return flight Nice – London – Nice, departing 1st October, returning 10th October. The ticket is a combination of half round-trip fares DWEEK7 and KPXO. Original ticket: Round Trip Nice – London – Nice leaving 01OCT returning 10OCT.

NCE LON NCE

01OCT 10OCT

Rule 1000 Fare DWEEK7 Rule 1026 Fare KPXO

800 EUR 500 EUR

23rd September: The passenger changes the departure date to 25th September. Change requested: Round Trip Nice - London – Nice leaving 25SEP returning 10OCT.

NCE LON NCE

25SEP 10OCT

The agent rebooks the itinerary and enters the automatic reissue transaction (FXF or FXQ). Amadeus re-prices the new itinerary and calculates the difference between the old ticket amount and the new ticket amount.

Which category 31 is processed? The process checks each Category 31 Record 2 and Record 3 for ALL fare components of the original itinerary: Rule 1000 category 31 and Rule 1026 category 31, as per ATPCO processing logic. Rule 1000 Fare DWEEK7 Rule 1026 Fare KPXO

Category 31 Changes permitted before departure Penalty 25 EUR Apply highest of all penalties Must re-price with ATPCO fare family D- New ticket equal or higher than original ticket Etc….

Category 31 Changes permitted before departure Penalty 75 EUR Apply highest of all penalties Must re-price with same Fare Class New ticket may have any value Etc….

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Rule 1000 Category 31 is processed and used to validate the new outbound fare component for the new itinerary. Rule 1026 is processed and used to validate the new inbound fare component for the new itinerary.

NCE LON NCE

01OCT 10OCT

Rule 1000 Fare DWEEK7 Rule 1026 Fare KPXO

NCE LON NCE

01OCT 15OCT

Category

31

Category

31

DWEEK7 fare invalidated by advance purchase 7 days

Apply D2 fare 900 EUR Validate entire fare Rule

Keep same KPXO fare

Validate entire fare Rule

New Ticket amount 1400

Original Ticket amount - 1300

Difference = 100 Penalty Charge (highest of all penalties) + 75

Total Transaction Cost = 175

(Tax re-calculation not included in this example)

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7.Appendix: Penalty Collection not in a Document (EMD) –

Illustrations Here are some illustrations (and not real cases) about the different new methods that are supported to automatically collect the Penalty. The different colors are highlighting the enhancement. For all penalty collection method Tax Code, Q surcharge, or Total amount, the reissue panel will be the same.

Penalty collected in a Tax

● Penalty collected as a tax in the reissue TST ● No Penalty TSM created ● No change in the guarantee (TST and FCMI indicators remain automatic)

TST

TST00002 XXXXXXXXX AA/26MAY I 0 LD 12APR12 OD LONLON SI

T-

FXQ

1.PENALTY/TAX

1 LHR 6X 3126 Y 12APR 0730 OK YFLEXRT 12APR 2PC

2 O HEL 6X 831 Y 15APR 0800 OK YFLEXRT 12APR 2PC

LHR

FARE R GBP 830.00

EQUIV EUREUR

TX001 X EUR 15.00CP TX002 O EUR 59.72YRVA TX003 O EUR 13.27GBAD

TX004 O EUR 24.54UBAS TX005 O EUR 3.63DQAP TX006 O EUR 9.65FIDP

TOTAL EUR 15.00 BSR 1.105605

GRAND TOTAL EUR 15.00

LON 6X HEL672.946X LON672.94NUC1345.88END ROE0.616693

9.FO XXX-2793713086BRU26MAY11/19542320/XXX-27937130866E1

10.FP CASH

FXQ

01 PENALTY/TAX

LAST TKT DTE 12APR12 - - DATE OF ORIGIN

PENALTY COLLECTED ON TICKET

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

LON

HEL 6X 3126 Y 12APR YFLEXRT 12APR 2P

LON 6X 0831 Y 15APR YFLEXRT 12APR 2P

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE GBP 830.00

NEW BASE FARE GBP 830.00

FARE BALANCE EUR 0.00

PAYMENT CURRENCY

OLD TAX EUR 110.81

NEW TAX EUR 110.81

TAX BALANCE EUR 0.00

TICKET DIFFERENCE EUR 0.00

PENALTY EUR 15.00

GRAND TOTAL EUR 15.00

TOTAL ADD COLL EUR 15.00 RESIDUAL VALUE EUR 0.00

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Penalty collected in a Total Amount ● Penalty collected in the total amount of the reissue TST (added to the existing additional collection, if

any) ● No Penalty TSM created ● No change in the guarantee

Reissue Panel

TST

TST00002 BRUBE2TST AA/26MAY I 0 LD 12APR12 OD LONLON SI

T-

FXQ

1.PENALTY/TOTAL

1 LHR 6X 3126 Y 12APR 0730 OK YFLEXRT 12APR 2PC

2 O HEL 6X 831 Y 15APR 0800 OK YFLEXRT 12APR 2PC

LHR

FARE R GBP 830.00

EQUIV EUREUR

TX001 O EUR 59.72YRVA TX002 O EUR 13.27GBAD TX003 O EUR 24.54UBAS

TX004 O EUR 3.63DQAP TX005 O EUR 9.65FIDP

TOTAL EUR 15.00 BSR 1.105605

GRAND TOTAL EUR 15.00

LON 6X HEL672.946X LON672.94NUC1345.88END ROE0.616693

9.FO XXX-2793713086BRU26MAY11/19542320/XXX-27937130866E1

10.FP CASH

FXQ

01 PENALTY/TOTAL

LAST TKT DTE 12APR12 - - DATE OF ORIGIN

PENALTY COLLECTED ON TICKET. CHECK IF FE UPDATE NEEDED.

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

LON

HEL 6X 3126 Y 12APR YFLEXRT 12APR 2P

LON 6X 0831 Y 15APR YFLEXRT 12APR 2P

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE GBP 830.00

NEW BASE FARE GBP 830.00

FARE BALANCE EUR 0.00

PAYMENT CURRENCY

OLD TAX EUR 110.81

NEW TAX EUR 110.81

TAX BALANCE EUR 0.00

TICKET DIFFERENCE EUR 0.00

PENALTY EUR 15.00

GRAND TOTAL EUR 15.00

TOTAL ADD COLL EUR 15.00 RESIDUAL VALUE EUR 0.00

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Penalty collected in a Q surcharge

Penalty collected in the Q surcharge in the TST:

o In the Fare Calculation line o Added to the base Fare (in the TQR) o Added to the total amount

No Penalty TSM created No change in the guarantee

Reissue Panel

TST(Q surcharge amount in NUC in the FareCalculation

line)

TST00002 BRUBE2TST AA/21SEP I 0 LD 16DEC11 OD PARPAR SI

T-

FXQ

1.PENALTY/QSURCHARGE

1 CDG 6X 022 T 18MAR 0825 OK TLSRFR 18MAR18MAR 1PC

2 O JFK 6X 023 Y 07APR 1640 OK Y2FFFR 07APR07APR 1PC

CDG

FARE R EUR 1660.00

TX001 O EUR 230.00YQAC TX002 O EUR 25.95QXAP TX003 O EUR 4.00IZEB

TX004 O EUR 7.49FRSE TX005 O EUR 12.75FRTI TX006 O EUR 3.73YCAE

TX007 O EUR 11.04USAP TX008 O EUR 11.04USAS TX009 O EUR 3.39XACO

TX010 O EUR 4.74XYCR TX011 O EUR 1.70AYSE TX012 O EUR 3.05XF

TOTAL EUR 1285.00

GRAND TOTAL EUR 1285.00

PAR 6X NYC243.746X PAR1929.05 Q139.28NUC2312.07END ROE0.717968P

D XF JFK4.5

9.FE EUR175.00 NONREF - NONENDO/ FARE REST MAY APPLY

11.FO XXX-2864984945BRU21SEP11/19542320/XXX-28649849454E1

12.FP CASH

FXQ

01 PENALTY/QSURCHARGE

LAST TKT DTE 16DEC11 - - SEE ADV PURCHASE

PENALTY COLLECTED ON TICKET.

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

PAR

NYC 6X 0022 T 18MAR TLSRFR 18MAR18MAR 1P

PAR 6X 0023 Y 07APR Y2FFFR 07APR07APR 1P

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE EUR 375.00

NEW BASE FARE EUR 1560.00

FARE BALANCE EUR 1185.00

PAYMENT CURRENCY

OLD TAX EUR 318.88

NEW TAX EUR 318.88

TAX BALANCE EUR 0.00

TICKET DIFFERENCE EUR 1185.00

PENALTY EUR 100.00

GRAND TOTAL EUR 1285.00

TOTAL ADD COLL EUR 1285.00

RESIDUAL VALUE EUR 0.00

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No known Penalty collection method

No Penalty collection method known via the external BSP link application No impact on TST, but manual TST update needed by the Agent No Penalty TSM created Loss of the guarantee (FCMI indicator set at “4”)

Reissue Panel(the penalty amount is still retrieved of course)

TST(with the manual FCMI indicator set at “4”)

TST00003 BOG1A0980 AA/13OCT M 4 LD 17NOV11 OD AMSAMS SI

T-

FXQ/T7

1.TEST/NODOC

1 AMS KL 1223 T 26JAN 0655 OK TWKNL 26JAN26JAN 1PC

2 O CDG KL 1224 T 28JAN 0915 OK TWKNL 28JAN28JAN 1PC

AMS

FARE R EUR 101.00

EQUIV COPCOP

TX001 O COP 182000YRVA TX002 O COP 38700RNDP TX003 O COP 5200VVMU

TX004 O COP 33000CJSO TX005 O COP 29400QXAP TX006 O COP 2600IZEB

TX007 O COP 10900FRSE TX008 O COP 33200FRTI

TOTAL COP 0 BSR 1.435750 USD 1810.00

GRAND TOTAL COP 0

AMS KL PAR73.70KL AMS73.70NUC147.40END ROE0.685142

7.FE NONENDO/NONREF

8.FM *M*1

9.FO 074-2893706073BOG13OCT11/00379024/074-28937060734E1

10.FP O/CASH

FXQ

01 TEST/NODOC

LAST TKT DTE 17NOV11 - - SEE ADV PURCHASE

PENALTY COLLECTION METHOD NOT IDENTIFIED - CONTACT AIRLINE *4*

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

AMS

PAR KL 1223 T 26JAN TWKNL 26JAN26JAN 1P

AMS KL 1224 T 28JAN TWKNL 28JAN28JAN 1P

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE EUR 101.00

NEW BASE FARE EUR 101.00

FARE BALANCE COP 0

PAYMENT CURRENCY

OLD TAX COP 335000

NEW TAX COP 335000

TAX BALANCE COP 0

TICKET DIFFERENCE COP 0

PENALTY COP 130300

GRAND TOTAL COP 130300

TOTAL ADD COLL COP 130300

RESIDUAL VALUE COP 0