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ATC & EMD - My Amadeus Demo/ATC-EMD-Book Engli… · 3 For your convenience we have included the prerequisites and preconditions for Amadeus Ticket Changer, the possible itinerary

Feb 01, 2018

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Page 1: ATC & EMD - My Amadeus Demo/ATC-EMD-Book Engli… · 3 For your convenience we have included the prerequisites and preconditions for Amadeus Ticket Changer, the possible itinerary

ATC & EMDUser Guide For Travel Agencies

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How Amadeus Ticket Changer Works ........................................................................................................... 3

Prerequisites and Preconditions ................................................................................................................... 4

Possible Itinerary Changes with Amadeus Ticket Changer ........................................................................... 5

Pricing Entries ............................................................................................................................................... 6

Amadeus Ticket Changer Informative Pricing (FXF) .................................................................................. 6

Amadeus Ticket Changer Confirmed Pricing (FXQ) ................................................................................... 7

4 simple steps… ............................................................................................................................................. 8

Reissue Scenarios .......................................................................................................................................... 9

Scenario 1: Totally Unused Ticket with Additional Collection .................................................................. 9

Scenario 2: Multi-passenger PNR Reprising ............................................................................................ 12

Revalidation ................................................................................................................................................ 16

Revalidation with Penalty EMD - Single-Passenger PNR......................................................................... 16

Introduction to EMD ................................................................................................................................... 18

EMD-S (Standalone EMD) ....................................................................................................................... 18

EMD-A (Associated EMD) ........................................................................................................................ 18

How to Issue EMD for Reservation Change Penalty. .................................................................................. 19

Options ........................................................................................................................................................ 22

Reprint Options ....................................................................................................................................... 22

Emailing Options ..................................................................................................................................... 23

EMD Status Display options. ................................................................................................................... 23

Manual creation of a TSM-P pricing record Options .............................................................................. 23

Manual deletion of a TSM-P pricing record ............................................................................................ 24

Display of an existing TSM-P pricing record Options .............................................................................. 24

Issuance of the EMD Options. ................................................................................................................. 24

History display of EMD Options .............................................................................................................. 24

Manual update of a TSM-P pricing record .............................................................................................. 24

Introduction ATC

Amadeus Ticket Changer allows you to automatically recalculate voluntary reissues

and revalidations, and tickets based on the IATA industry standard. This How to

Guide gives you an overview of reissues and revalidations with Amadeus Ticket

Changer?

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For your convenience we have included the prerequisites and preconditions for

Amadeus Ticket Changer, the possible itinerary changes with Amadeus Ticket

Changer, Ticket Changer pricing conditions and document issuance, a list of

possible Amadeus Ticket Changer pricing entries, and reissue and revalidation

scenarios using Amadeus Ticket Changer in this How to Guide. For those markets

and airlines that are issuing Electronic Miscellaneous Documents (EMDs) instead

of MCOs, we have included a scenario that illustrates Amadeus Ticket Changer

with EMD issuance.

With Amadeus Ticket Changer you can automatically recalculate voluntary

reissues and revalidations for electronic and paper tickets based on the IATA

industry standard. Once you have made the necessary modifications on your

passenger itinerary and introduced the pricing entries, the system will process the

best pricing solution according to the reissue conditions: a revalidation or a

reissue.

All fares that have the VC. Voluntary Changes category attached in the fare rule

qualify for reissues and revalidations with Ticket Changer. To verify if a fare rule

contains the Voluntary Changes category, enter FQN xx *VC in the Amadeus

distribution system (xx to be replaced by the FQD line number of the fare rule you

want to display). The airlinestipulates in this category whether a ticket can be

reissued or revalidated.

Notes: Wholly unused tickets are available for unlimited

reissues or revalidations (a revalidation can be performed

after a reissue

and vice versa).

Partially used tickets can only be reissued once.

Partially used tickets cannot be revalidated after a reissue.

Several revalidations can take place as long as no reissue

was made after departure

With Ticket Changer you can reissue or revalidate:

E-tickets that have been issued in Amadeus using either the Amadeus Central

Ticketing Server or a third-party ticketing server

E-tickets issued in other GDSs (Sabre, Worldspan, Galileo, etc.)

You can reissue or revalidate domestic and international itineraries, and

fares in all currencies.

For more information on Amadeus Ticket Changer, enter HE ATC in the

Amadeus distribution system

How Amadeus Ticket Changer Works

When a passenger decides to change his itinerary, you have below options with Ticket

Changer after you has rebooked the itinerary:

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You can request an Amadeus Ticket Changer confirmed pricing (FXQ). You can request an Amadeus Ticket Changer informative pricing (FXF).

The difference between the informative and the confirmed pricing entries is that

with informative pricing the system does not store a reissue TST and no changes

are made to the PNR, whereas with confirmed pricing it creates and stores the

following, if needed:

A reissue Transitional Stored Ticket (TST) (none in case of revalidation)

For a reissue with EMD issuance: An SVC segment and a TSM of the type

P (TSM-P) containing the penalty fee for the reissue or the revalidation, if

there is one.

For a reissue with EMD issuance: An SVC segment and a TSM-P

containing the residual value or non-refundable amount, if there is one.

For a reissue with EMD issuance, the original exchange document in a

PNR FO element and in the TSM-P for the residual value or non-

refundable amount (if there is one).

In the case of a reissue, an Amadeus Ticket Changer reissue panel (TQR)

including the fare and tax balances, the ticket difference, the residual value

(if there is one), the TST additional collection (if there is one), the penalty (if

there is one), the total additional collection, and the grand total, which is the

ticket difference plus the penalty fee.

Once this information is stored in the PNR you can issue all documents separately

(the Penalty TSM, the Residual Value TSM, and the new ticket) or in one combined

ticketing entry. If the ATR field in your office profile is set to 2, you must use the

combined ticketing entry (TTP/TTM). For EMD issuance you must always use the

combined ticketing entry.

In the case of a revalidation, you must issue the revalidated ticket and the Penalty

TSM, if there is one, separately.

Note: If the reissue TST is deleted (TTE) the system also

deletes the corresponding TSMs that have been generated

by the Ticket Changer pricing entry. Only the FO element

remains in the

PNR and must be deleted manually.

Prerequisites and Preconditions

The following prerequisites and preconditions must exist before you can use Amadeus

Ticket Changer for reissues and revalidations:

For travel agents: You must have read-and-write access to the original PNR as specified in the EOS

Agreements for your office.

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The ticket number of the document to be reissued/exchanged/revalidated must

be present in the PNR (FH/FA element). If not present, it must be entered

manually in the PNR or in the Ticket Changer pricing entry. Ticket numbers can

be entered manually for e-tickets that have been issued in Amadeus Central

Ticketing.

The PNR must contain the mandatory PNR elements including the new itinerary.

For e-tickets: The e-ticket record of the original document must be accessible by Amadeus

so that the data that is required by Ticket Changer for the reissue can be

retrieved. If Amadeus is not allowed to retrieve the e-ticket record, the following

error message is displayed by the system: ‘ACCESS TO DOCUMENT

DENIED’.

For Multi-passenger PNRs: The purpose of the Multi-passenger feature is to re issue several tickets with

a single ATC transaction.

ATC reprising of multi-passenger PNRs is applicable when:

All tickets to be reprised together have the same itinerary.

All tickets to be reprised together have been priced at the same

date, time and place.

All tickets to be reprised together with the same Passenger Type

code have been priced with the same fare basis and the same

amount.

If those conditions are not met, you will get an error message and each ticket will

have to be reprised one by one, using mono-passenger Amadeus Ticket

Changer transactions.

For tickets already reissued (Multi-reissue): Already reissued tickets are allowed an unlimited number of subsequent

reissues under the following conditions:

The ticket is not partially used (if so, it can only be reissued once).

In the case of multiple reissues, previous TSTs and associated records

(TQR, TSMs...), and previous FO elements will be automatically deleted and

replaced with the new ones after the confirmed reprising of the PNR. The

new FO lines are automatically associated to the appropriate segments and

passengers in the case of multi-passenger PNRs.

Possible Itinerary Changes with Amadeus Ticket Changer

You can make the following itinerary changes when using Ticket Changer:

Travel date

Flight number

Booking class

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Routing changes (domestic and/or international)

Once you have made the necessary modifications on your passenger

itinerary and introduced the pricing entries, the system will process the best

pricing solution

According to the reissue conditions: a revalidation or a reissue.

A reissue process leads to the generation of new travel documents.

A revalidation process modifies the original ticket.

The system will choose the revalidation option when you make a flight or date

change, if the airline authorizes revalidation to be done, and if the following criteria

are followed:

The same routing

The same fare basis, tariff, carrier and rule

The same break points

The same nature/amount of surcharges

The same booking codes

If at least one of these conditions is not respected, then a reissue will be proposed.

For a reissue, all remaining open coupons from the last flown segment onward

must be reissued together. The itinerary can contain unused segments of the old

itinerary and new segments. In all cases, the complete itinerary to be reissued must

be present in the PNR in order for the new itinerary to be correctly priced with

Ticket Changer.

Also, note the following:

Conjunction tickets must be reissued together.

Ticket Changer is not allowed at e-ticket coupon level.

Pricing Entries

Amadeus Ticket Changer Informative Pricing (FXF)

Amadeus Ticket Changer informative pricing re price the PNR without creating a

TST and a TSM-P (for EMD issuance)

The following table illustrates the options that you can add to the Amadeus Ticket

Changer informative pricing entry. For more Amadeus Ticket Changer informative

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pricing entries, and detailed explanations of all the formats below, enter: HE FXF in

the Amadeus distribution

System.

Entry

Explanation

E-ticket:

FXF

For all passengers for the same PNR, reprises

up to nine tickets and six types of passengers

including family fares and companion fares

with Amadeus Ticket Changer informative

pricing.

E-ticket:

FXF / TKT 057-1234567890 / P1

Reprises a mono-passenger PNR with

Amadeus Ticket Changer informative pricing

for a selected ticket number.

If the PNR contains no ticket number, you

must enter the ticket number of the ticket you

want to reissue together with passenger

association.

Entry

Explanation

E-ticket:

FXF / T7

Reprises one passenger in the PNR using the

line number of the ticket associated to the

passenger with Amadeus Ticket Changer

informative pricing.

E-ticket:

FXF / P2

Reprises one passenger in the PNR using

passenger association with Amadeus Ticket

Changer informative pricing.

E-ticket:

FXF / P1 / TKT128-6754833921 / P2-

3 / T11,13

Reprises a multi-passenger PNR for:

Passenger 1 associated to a ticket number

(the passenger/ticket association already

exists in the PNR), passengers 2 and 3, and

tickets referenced on lines 11 and 13 in the

PNR (the passenger/ticket association already

exists in the PNR).

Amadeus Ticket Changer Confirmed Pricing (FXQ)

Amadeus Ticket Changer confirmed pricing reprise the PNR with TST and TSM

creation (penalty and residual value TSM-Ms, if there are any) for EMD issuance,

and with TST, SVC segment and TSM-P creation (penalty and residual value TSM-

Ps, if there are any) for EMD issuance. You can also make the FXQ entry as a

follow-up entry to FXF. You can add the same pricing options to the FXQ entry as for

the FXF entry.

For more Amadeus Ticket Changer confirmed pricing entries, enter: HE FXQ in the

Amadeus distribution system.

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Entry

Explanation

E-ticket:

FXQ

For all passengers for the same PNR, reprises

up to nine tickets and six types of passengers

including family fares and companion fares

with Amadeus Ticket Changer confirmed

pricing.

E-ticket:

FXQ / TKT 057-1234567890 / P1

Reprises a mono-passenger PNR with

Amadeus Ticket Changer confirmed pricing

for a selected ticket number.

If the PNR contains no ticket number, you

must enter the ticket number of the ticket you

want to reissue together with passenger

association.

Entry

Explanation

E-ticket:

FXQ / T7

Reprises one passenger in the PNR using the

line number of the ticket associated to the

passenger with Amadeus Ticket Changer

confirmed pricing.

E-ticket:

FXQ / P2

Reprises one passenger in the PNR using

passenger association with Amadeus Ticket

Changer confirmed pricing.

E-ticket:

FXQ / P1-3 / T11-14

Reprises a multi-passenger PNR for

passengers 1,2 and 3, and tickets

referenced on lines 11,12 and 13 in the

PNR (the passenger/ticket association already

exists in the PNR).

4 simple steps…

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Reissue Scenarios

Scenario 1: Totally Unused Ticket with Additional Collection

Retrieve the Ticketed PNR & Change the Dates with Higher Booking Class

--- TST RLR ---

RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1652Z 5H5T8N

JED1A0900/0001AA/1NOV11

1.ANSARI/MOIN MR

2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N

3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N

4 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING

ROOM - A

5 TK OK01NOV/JED1A0900//ETSV

6 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE

15NOV:1900/S2

7 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2

8 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032

1005/S3

9 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3

10 FE PAX NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S3

11 FM PAX *P*5/S3

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12 FP CASH

13 FV PAX SV/S3

FXQ - Apply ATC command

Note: System will collect the Additional Fare & change of reservation Penalty Amount& Total Amount

in New Ticket.

01 ANSARI/MOIN MR

SFM - INVALID PRICE SCHEME REFERENCE

BG CXR: SV/SV

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

JED

LON SV 0119 K 22MAR KRTSVR 22MAR 30

JED SV 0114 M 21MAY MRTSVR 22MAR 30

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE SAR 3790.00

NEW BASE FARE SAR 4000.00

FARE BALANCE SAR 210.00

PAYMENT CURRENCY

OLD TAX SAR 612.00

NEW TAX SAR 612.00

TAX BALANCE SAR 0.00

TICKET DIFFERENCE SAR 210.00

PENALTY SAR 95.00

GRAND TOTAL SAR 305.00

TOTAL ADD COLL SAR 305.00

In the PNR System Create the Service segment for Change Fee Penalty & Pick up Automatically Old

Ticket Information (FO) element.

--- TST TSM RLR ---

RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1711Z 5H5T8N

JED1A0900/0001AA/1NOV11

1.ANSARI/MOIN MR

2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N

3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N

4 SVC SV HK1 PENF

5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING

ROOM - A

6 TK OK01NOV/JED1A0900//ETSV

7 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE

15NOV:1900/S2

8 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2

9 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032

1005/S3

10 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3

11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ

VISITSAUDIAIRLINES.COM/TERMS/S2-3

12 FM PAX *P*5/S3

13 FO PAX 065-2966688505JED01NOV11/00321005/065-29666885051E1

/S2-3

FPO / CASH+ / CASH - Advice the OLD & New Form Of Payment for ticket

TMI / FP-CASH - Advice the Form of payment Penalty for EMD

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TWD / L6 - Display the OLD Ticket Status

--- TST TSM RLR ---

RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1736Z 5H5T8N

JED1A0900/0001AA/1NOV11

1.ANSARI/MOIN MR

2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N

3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N

4 SVC SV HK1 PENF

5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING

ROOM - A

6 TK OK01NOV/JED1A0900//ETSV

7 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE

15NOV:1900/S2

8 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2

9 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032

1005/S3

10 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3

11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ

VISITSAUDIAIRLINES.COM/TERMS/S2-3

12 FM PAX *P*5/S3

13 FO PAX 065-2966688505JED01NOV11/00321005/065-29666885051E1

/S2-3

14 FP O/CASH+/CASH

15 FV PAX SV/S3

TWD / L9 – To display the old ticket status from PNR TTP / T1 / TTM / RT – To Print the Ticket & EMD by TST Number OK ETICKET/EMD WELL ISSUED

*TRN*

>RT

--- TST TSM RLR ---

RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1750Z 5H5T8N

JED1A0900/0001AA/1NOV11

1.ANSARI/MOIN MR

2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N

3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N

4 SVC SV HK1 PENF

5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING

ROOM - A

6 TK OK01NOV/JED1A0900//ETSV

7 FA PAX 065-2966688506/ETSV/SAR210.00/01NOV11/JED1A0900/00321

005/S2-3

8 FA PAX 065-1812480004/DTSV/SAR95.00/01NOV11/JED1A0900/003210

05/S4

9 FB PAX 0100000010 TTP/T1/TTM/RT OK ETICKET/EMD WELL ISSUED

/S2-3

10 FB PAX 0100000010 TTP/T1/TTM/RT OK ETICKET/EMD WELL ISSUED

/S4

11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ

VISITSAUDIAIRLINES.COM/TERMS/S2-3

12 FM PAX *P*5/S3

Sales Repot - Re-Issue Ticket & EMD for Penalty Fee

AGY NO - 00321005 QUERY REPORT 01NOV CURRENCY SAR

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OFFICE - JED1A0900 SELECTION:

AGENT - ALL 01 NOV 2011

-------------------------------------------------------------------------------

SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC

-------------------------------------------------------------------------------

000020 065 2966688505 4402.00 612.00 0.00 189.50 CA ANSARI/M AA 5H5T8N TKTT

000021 065 2966688506 210.00 0.00 0.00 10.50 CA ANSARI/M AA 5H5T8N TKTT

000022 065 1812480004 95.00 0.00 0.00 0.00 CA ANSARI/M AA 5H5T8N EMDS

Scenario 2: Multi-passenger PNR Reprising

1. Retrieve the Ticketed PNR & Change the Dates with Higher Booking Class

--- TST RLR ---

RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1923Z 5H5XPP

JED1A0900/0001AA/1NOV11

1.AHMED/SALAH(CHD/22DEC02) 2.ALGHAMDI/MAHA MRS

3.ALGHATANI/FAHAD 4.ANSARI/MOIN MR

5.KHALID/KHAN(CHD/22SEP04)

6 SV 119 K 22MAR 4 JEDLHR HK5 0220 0555 22MAR E SV/5H5XPP

7 SV 116 M 06MAY 7 LHRJED HK5 2145 0540 07MAY E SV/5H5XPP

8 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING

ROOM - A

9 TK OK01NOV/JED1A0900

10 SSR CHLD SV HK1 22DEC02/P1

11 SSR CHLD SV HK1 22SEP04/P5

12 OPW-12NOV:2300/1C7/SV REQUIRES TICKET ON OR BEFORE

15NOV:2200/S6

13 OPC-15NOV:2300/1C8/SV CANCELLATION DUE TO NO TICKET/S6

14 FA PAX 065-2966688507/ETSV/SAR4402.00/01NOV11/JED1A0900/0032

1005/S7/P2

15 FA PAX 065-2966688508/ETSV/SAR4402.00/01NOV11/JED1A0900/0032

1005/S7/P3

16 FA PAX 065-2966688509/ETSV/SAR4402.00/01NOV11/JED1A0900/0032

1005/S7/P4

17 FA PAX 065-2966688510/ETSV/SAR3455.00/01NOV11/JED1A0900/0032

1005/S7/P1

18 FA PAX 065-2966688511/ETSV/SAR3455.00/01NOV11/JED1A0900/0032

1005/S7/P5

19 FB PAX 0100000018 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P2-4

20 FB PAX 0100000019 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P1,5

21 FP CASH

2. Book the new flights:

SS 4 K 1 Availability display. 3. Cancel the old flights, and delete the old TSTs (if required):

TTE / ALL Deletes all TSTs. 4. Reprise the new itinerary with Amadeus Ticket Changer confirmed pricing:

FXQ

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System Response

FXQ

PASSENGER PTC PENALTY TOT ADDCOL RESIDUAL GRD TOTAL

<SAR> <SAR> <SAR> <SAR>

01 AHMED/SALAH CH 72.00 229.00 0.00 229.00

02 ALGHAMDI/MA* ADT 95.00 305.00 0.00 305.00

03 ALGHATA*/FA* ADT 95.00 305.00 0.00 305.00

04 ANSARI/MOIN* ADT 95.00 305.00 0.00 305.00

05 KHALID/KHAN CH 72.00 229.00 0.00 229.00

TOTAL 429.00 1373.00 0.00 1373.00

Note: Enter MD or MU, to view each individual pricing response.

This is the new reissue TST list (TQT):

T P/S NAME TOTAL FOP SEGMENTS

1 .1 AHMED/SALAH SAR 157.00 CASH 6-7

2 .5 KHALID/KHAN SAR 157.00 CASH 6-7

3 .2 ALGHAMDI/MAHA MRS SAR 210.00 CASH 6-7

4 .3 ALGHATANI/FAHAD SAR 210.00 CASH 6-7

5 .4 ANSARI/MOIN MR SAR 210.00 CASH 6-7

Note: Enter, for example, TQT / T5 for passenger 1 to view each

individual TST.

And here is the Amadeus Ticket Changer reissue panel list (TQR):

T P/S NAME GRAND TOTAL SEGMENTS

1 .1 AHMED/SALAH C+ SAR 229.00 6-7

2 .5 KHALID/KHAN C+ SAR 229.00 6-7

3 .2 ALGHAMDI/MAHA+ SAR 305.00 6-7

4 .3 ALGHATANI/FAH+ SAR 305.00 6-7

5 .4 ANSARI/MOIN MR SAR 305.00 6-7

You can view each individual panel by entering, for example, TQR / T5 for passenger 1:

TST00005 TKT-065-2966688509E1

ORIGINAL TICKET NOT GUARANTEED *4*

04.ANSARI/MOIN MR

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE SAR 3790.00

NEW BASE FARE SAR 4000.00

FARE BALANCE SAR 210.00

PAYMENT CURRENCY

OLD TAX SAR 612.00

NEW TAX SAR 612.00

TAX BALANCE SAR 0.00

TICKET DIFFERENCE SAR 210.00

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RESIDUAL VALUE SAR 0.00

TST ADD COLL SAR 210.00

PENALTY SAR 95.00

TOTAL ADD COLL SAR 305.00

GRAND TOTAL SAR 305.00

Redisplay the PNR (RT):

System Generate the service (SVC) for EMD all Passengers

System associate the old tickets information in the PNR by “FO” element

--- TST TSM RLR ---

RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1925Z 5H5XPP

JED1A0900/0001AA/1NOV11

1.AHMED/SALAH(CHD/22DEC02) 2.ALGHAMDI/MAHA MRS

3.ALGHATANI/FAHAD 4.ANSARI/MOIN MR

5.KHALID/KHAN(CHD/22SEP04)

6 SV 119 K 22MAR 4 JEDLHR HK5 0220 0555 22MAR E SV/5H5XPP

7 SV 116 M 06MAY 7 LHRJED HK5 2145 0540 07MAY E SV/5H5XPP

8 SVC SV HK1 PENF/P1

9 SVC SV HK1 PENF/P5

10 SVC SV HK1 PENF/P2

11 SVC SV HK1 PENF/P3

12 SVC SV HK1 PENF/P4

13 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING

ROOM - A

14 TK OK01NOV/JED1A0900

15 SSR CHLD SV HK1 22DEC02/P1

16 SSR CHLD SV HK1 22SEP04/P5

17 OPW-12NOV:2300/1C7/SV REQUIRES TICKET ON OR BEFORE

15NOV:2200/S6

18 OPC-15NOV:2300/1C8/SV CANCELLATION DUE TO NO TICKET/S6

19 FA PAX 065-2966688507/ETSV/SAR4402.00/01NOV11/JED1A0900/0032

1005/S7/P2

20 FA PAX 065-2966688508/ETSV/SAR4402.00/01NOV11/JED1A0900/0032

1005/S7/P3

21 FA PAX 065-2966688509/ETSV/SAR4402.00/01NOV11/JED1A0900/0032

1005/S7/P4

22 FA PAX 065-2966688510/ETSV/SAR3455.00/01NOV11/JED1A0900/0032

1005/S7/P1

23 FA PAX 065-2966688511/ETSV/SAR3455.00/01NOV11/JED1A0900/0032

1005/S7/P5

24 FB PAX 0100000018 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P2-4

25 FB PAX 0100000019 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P1,5

26 FE PAX SAR71.25 NONREF - NON ENDORSABLE PLZ

VISITSAUDIAIRLINES.COM/TERMS/S6-7/P1

27 FE PAX SAR71.25 NONREF - NON ENDORSABLE PLZ

VISITSAUDIAIRLINES.COM/TERMS/S6-7/P5

28 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ

VISITSAUDIAIRLINES.COM/TERMS/S6-7/P2

29 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ

30 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ

VISITSAUDIAIRLINES.COM/TERMS/S6-7/P4

31 FO PAX 065-2966688510JED01NOV11/00321005/065-29666885106E1

/S6-7/P1

32 FO PAX 065-2966688511JED01NOV11/00321005/065-29666885110E1

/S6-7/P5

33 FO PAX 065-2966688507JED01NOV11/00321005/065-29666885073E1

/S6-7/P2

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34 FO PAX 065-2966688508JED01NOV11/00321005/065-29666885084E1

/S6-7/P3

35 FO PAX 065-2966688509JED01NOV11/00321005/065-29666885095E1

/S6-7/P4

36 FP CASH

1- Enter the old & new form of payment

FPO / CASH + / CASH

2- Enter the Ticketing Carrier

FV SV

3- Enter the EMD form of payment along with TSM number

TMI / M 1-5 / FP-CASH

4- Issue the new tickets and the TSM-Ms (EMDs):

TWD / L19 and TTP /TTM / P1 Displays the e-ticket record

by FA/FH element line number (mandatory

for travel agents and airline offices not using

the Amadeus e-ticket server ETS) and issues

the ticket and the EMDs for passenger1

TWD / L 20 and TTP / TTM / PAX / P2 Displays the e-ticket record

by FA/FH element line number

(mandatory for travel agents and airline

offices not using the Amadeus e-ticket

server ETS) and issues the ticket and the

EMDs for the adult passenger 2, and so on.

TWD/L17 and TTP / TTM/ INF /P2 Displays the e-ticket record by

FA/FH element line number (mandatory for

travel agents and airline offices not using the

Amadeus e-ticket server ETS) and issues the

ticket and the EMDs for the infant associated to

passenger 2

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Revalidation

Revalidation with Penalty EMD - Single-Passenger PNR

1. Retrieve the original PNR by record locator or by e-ticket number: System Response:

--- TST RLR ---

RP/JED1A0900/JED1A0900 AA/SU 12NOV11/1031Z 5IIUL4

JED1A0900/0001AA/12NOV11

1.ANSARI/MOIN MR

2 SV 119 M 15MAR 4 JEDLHR HK1 0220 0555 15MAR E SV/5IIUL4

3 SV 116 M 25APR 3 LHRJED HK1 2145 0540 26APR E SV/5IIUL4

4 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING

ROOM - A

5 TK OK12NOV/JED1A0900//ETSV

6 OPW-23NOV:1400/1C7/SV REQUIRES TICKET ON OR BEFORE

26NOV:1300/S2

7 OPC-26NOV:1400/1C8/SV CANCELLATION DUE TO NO TICKET/S2

8 FA PAX 065-2966688585/ETSV/SAR4402.00/12NOV11/JED1A0900/0032

1005/S3

9 FB PAX 1200000186 TTP/RT OK ETICKET WELL ISSUED/S3

10 FE PAX NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S3

11 FM PAX *P*5/S3

12 FP CASH

13 FV PAX SV/S3

2. Book the new flight: 3. Cancel the old TST (if required):

TTE/T1 Deletes the TST

4. Reprise the new itinerary with Amadeus Ticket Changer confirmed pricing: FXQ System Response

FXQ

01 ANSARI/MOIN MR

SFM - INVALID PRICE SCHEME REFERENCE

BG CXR: SV/SV

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

JED

LON SV 0119 M 15MAR MRTSVR 15MAR 30

JED SV 0116 M 25APR MRTSVR 15MAR 30

**** REVALIDATION ****

PENALTY SAR 95.00

* REVALIDATION : PLEASE COLLECT PENALTY

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Note: If no penalty applies (amount set to zero), redisplay the PNR (RT), and

revalidate the ticket.

TTP/ETRV/L6/S2/E2-3 Revalidates an e-ticket in FA element line number 6

(L6) with the changed flight segment number 2 (S2) in

the PNR, and the e-ticket coupon numbers of the

original e-ticket

Note: You must display the e-ticket record first (TWD). (E2-3) that need to be revalidated. Note: You must display the e-ticket record first (TWD).

For more information on e-ticket revalidation entries, enter: HE ETT GP ETR in the

Amadeus distribution system

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Introduction to EMD

This User Guide describes the Electronic Miscellaneous Documents (EMD) solution for travel agencies from the EMD creation, including the pricing, to the issuance and follow-up transactions. Are also described the impacts on the reporting, the back-office systems and the ones on the other Amadeus solutions.

EMD is a method to document the sale and track usage of charges collected outside of a ticket.

EMD is an industry standard solution which enables travel agents to issue documents for travel related services and to collect charges for ancillary services.

EMD in a few instances

Miscellaneous services can be offered through EMD… PENF - Change Fee Penalty SUND - Sundry Charges NSHW - No-Show Penalty Fee

A new standard electronic document which replaces all prior MCO solutions

(VMCO, VMPD…)

EMD-S (Standalone EMD)

Usage independent of E-ticket Optionally refers to E-ticket (e.g. penalty fee) Can be consumed at different stages

EMD-A (Associated EMD)

Intrinsically associated to E-ticket coupons Used to collect charges used at the same time that E-ticket

coupons Routing matches E-Ticket routing Can be automatically or manually associated to and

disassociated from an E-Ticket

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How to Issue EMD for Reservation Change Penalty.

The EMD is created via a booking of services with a SSR (Special Service Request) or a SVC (manual auxiliary segment) containing a service code corresponding to a couple of data elements: RFIC/RFISC (Reason for Issuance Code/Reason for Issuance Sub Code) defined by the Industry and carriers.

NM1 ANSARI/MOIN MR Enter the passenger Name IU SV HK1 PENF JED CAI Create the SVC (manual auxiliary segment) containing A service code corresponding to a couple of data Elements AP;TKOK;RFP;ER Create PNR

TMC/VSV if you are creating Separate EMD the validating carrier Option is mandatory for a manual TSM-P TMC/L3/VSV Service selection, from the active PNR service line Number. TMC/L3/P1 Service selection, from the active PNR service line Number with passenger association.

TMI/CV-50 Enter the Coupon Value TMI/FSAR50.00 Enter the Total Value of the EMD

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TMI/IC-TKT0651111222333E1 Enter the concern ticket number In connection With (ICW)

TMI/FP-CASH Enter the Form of Payment of EMD

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TMI/CR-FREE FLOW Add the remarks (Optional)

TTM Issue EMD

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EWD Display the EMD Status of the coupon from PNR

TJQ/SOF Display the sales report

Options

Reprint Options

Re-print options Explanations

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EMR/P1

EMR/P1, 3-4

Passenger selection

EMR/L6

EMR/L6,7-8

EMD selection, from the FA or FHD line number

EMR/EMD123-0123456789 EMD selection by EMD number (with or without active PNR)

EMR/RT Retrieve PNR

Re-print options Explanations EMR1 Logical printer selection EMR/C-F Specific coupon:

F: Credit Card Charge Form U: Audit coupon I: Agent coupon R: Passenger receipt

Selected coupons are printed regardless of the coupons defined in the office profile BMP field.

Emailing Options

e-mailing options Explanations EMR/[email protected] e-mail option with specified e-mail address EMR/EPR-EMLA e-mail option with APE PNR elements EMR/EPR-xxx/NOPRT No print of other supporting documents

EMD Status Display options.

Display entries Explanations EWD/EMD123-1234567890 Display by EMD document number EWD

EWD/L6

Display from a retrieved PNR (FA/FHD PNR line number option mandatory if several FA/FHD in the PNR)

EWD/O* Display the original record(s) after an exchange transaction from the new EMD stored in the agent’s terminal

EWDRT Redisplay the EMD stored in the agent’s terminal (kept 60 min in agents’ terminal)

Manual creation of a TSM-P pricing record Options

Service selection Explanation TMC/VBA/L5

TMC/VBA/L5,7-8

Service selection, from the PNR service line number

TMC/VBA/P1

TMC/VBA/P1,3-4

Passenger selection

TMC/VBA/INF Infant selection

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Manual deletion of a TSM-P pricing record

Deletion options Explanations TMX/M1

TMX/M1,3-4

TSM selection

TMX/INF Infant selection TMX/P1

TMX/P1,3-4

Passenger selection

TMX/ALL All TSM-P selection

Display of an existing TSM-P pricing record Options

TSM selection options Explanations TQM/P1 Passenger selection TQM/INF Infant selection TQM/M1 TSM number selection

Issuance of the EMD Options.

Issuance Options Explanations TTM/M1

TTM/M1,3-4

TSM selection

TTM/INF Infant passenger TSM selection TTM/P1

TTM/P1,3-4

Passenger selection

TTM/L3

TTM/L3,4-5

Service selection, from the PNR line number

TTM/RT Retrieve PNR option

History display of EMD Options

History display entries Explanations

EWH History display from the EMD display

EWH/EMD123-1234567890 By EMD document number

Manual update of a TSM-P pricing record

Manually Add/Change data of a TSM-P pricing record The entry to add/change/delete data of a TSM pricing record is the already existing TMI

Entry. If several TSM exist, TSM identification options must be used to determine the TSM to be updated:

TSM identification Explanations

TMI/P1 Passenger selection

TMI/INF Infant selection

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TMI/M1 TMI/M1,3-4

TSM number selection

TMI/L5 TMI/L5,6-7

Service selection, from the PNR service line number – for coupon level update

TMI/ALL Select all TSM type P

Any modifiable field of the TSM-P is identified by a unique identifier code and can be updated with following options available at document level and coupon level (if the service selection option is not used, all coupons are updated

Document level update options Explanations

TMI/FEUR110.15 Base fare indicators: F: First Issue R: Reissue I-: First Issue IT Y-: Reissue IT U-: First Issue BT W-: Reissue BT

TMI/EEUR110.15 Equivalent fare

TMI/NEUR456.23 Exchange Value fare

TMI/OEUR15.36YQAD Old tax indicator

TMI/XEUR15.36YQAD New tax indicator

TMI/WEUR1523.22 Total amount

TMI/YI International indicator: I: International D: Domestic E: Europe

TMI/RV-EUR100.10 Refundable value

TMI/K10.32445 Banker’s rate

TMI/NF-EUR15.36 Net fare amount

TMI/Hfree flow Document remark

TMI/FC-free flow Fare calculation

TMI/FT-tour code layout Tour code

TMI/FP-form of payment layout Form of payment

TMI/FE-endorsement layout Endorsement

TMI/FO-exchange info layout Exchange information

TMI/FM-commission layout Commission

Fare data options:

Fare data options – base fare, equivalent fare, exchange value fare, old/new tax and total amount – should be updated in a single TMI entry:

The base fare option is mandatory and should be the first TMI fare option. if an option is not used, the corresponding data will be deleted. The exchange value fare and the total amount are automatically calculated by

the system when the base fare indicator is “F”, “U” or “I”. The total amount option is mandatory when the base fare indicator is “R, “Y” or “W”. For a First issue, if there is no fare calculation, the fare amount must equal the

sum of the coupon values.

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Fare Calculation: A TSM-P must contain either a Fare Calculation or all coupons value. Form of payment: If no specific Form of Payment is defined per TSM-P, the system assumes it is the generic Form of Payment stored in the PNR

Coupon level update options Explanations

TMI/FW-BA Fee owner

TMI/CV-115.25 Coupon value

TMI/Dfree flow Present to

TMI/Afree flow Present at

TMI/CR-free flow Coupon remark

TMI/NB-28NOV10 Not Valid Before (for EMD-S only)

TMI/NA-28DEC10 Not Valid After (for EMD-S only)

TMI/PC-2 Excess baggage – Piece

TMI/KG-12.3 Excess baggage – Kilos

TMI/ER-EUR20.5 Rate per Unit

TMI/IC-TKT1231234567890E1

TMI/IC-TKT1231234567890E3-4

In connection With

In Connection With (ICW): In case of EMD-A: Only 1 ticket coupon can be referenced, which is not already associated to another

TSM-P. For SVC element, the e-ticket coupon number is mandatory.

For SSR element, it is not possible to enter an ICW. In case of EMD-S:

Airline may impose for some services to enter the associated e-ticket number (Coupons number optional). This process is only enforced at ticketing time.

Up to four e-ticket numbers can be entered.