Amadeus Selling Platform Ticket · PDF fileAmadeus Selling Platform Ticket Changer User Guide 4 Edition 4.2 Conditions for Using Amadeus Ticket Changer You can only reissue or revalidate

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Amadeus Selling Platform Ticket Changer

User Guide

YOUR USE OF THIS DOCUMENTATION IS SUBJECT TO THESE TERMS Use of this documentation You are authorized to view, copy, or print the documentation for your personal use only. None of the Amadeus data included in the documentation may be sold, transferred, redistributed, retransmitted, published or commercially exploited in any way without the express advance written permission of Amadeus. This documentation is provided on an “AS IS” basis and Amadeus does not warrant any maintenance or support in using this documentation. Data ownership This documentation is protected by Intellectual Property rights and is the exclusive property of Amadeus. No licence over these Intellectual Property rights is herein being granted. You acknowledge that the documentation is the valuable intellectual property of Amadeus and that if you use, modify or distribute the documentation for unauthorized purposes, you will be liable to Amadeus for any damages it may suffer. The examples in this document are for illustrative purposes only. The naming of particular airlines, hotels, car rental agencies, or other companies in these examples does not constitute an endorsement, express or implied, of Amadeus by these companies or of these companies by Amadeus. Product offers, prices, terms and other information provided herein are subject to change without notice. You should determine the appropriateness of any product for your intended purpose and needs. Amadeus makes no warranty of any kind including but not limited to the implied warranty of merchantability and fitness for a particular purpose. © 2011 Amadeus s.a.s. All Rights Reserved. Edition 4.2 For Amadeus Selling Platform 7.3 Job Number 2899 FE mmyy Published by: Amadeus Global Learning Services (Distribution and IT) e-mail: [email protected] November 2011

© 2011 Amadeus s.a.s. - All rights reserved i

Table of Contents

Before You Start ...................................................................................... 1 What's New in This Document............................................................... 2

Chapter 1 What Is Amadeus Ticket Changer? ....................................................... 3

Conditions for Using Amadeus Ticket Changer..................................... 4 Important Concepts to Understand........................................................ 5

Revalidation Versus Reissue ........................................................................5 Multiple Reissue ............................................................................................5 Additional Collection (ADC)...........................................................................5 Miscellaneous Charge Order (MCO).............................................................5 Electronic Miscellaneous Document (EMD)..................................................6 Penalty Fee ...................................................................................................6 Refundable Balance ......................................................................................6 E-Tickets and E-Ticket Coupons...................................................................6

Chapter 2 How to Use Ticket Changer .................................................................... 7

Overview of the Ticket Changer Flow.................................................... 7 Repricing Using Amadeus Ticket Changer............................................ 8

How to Reprice after Changing a Booking ....................................................8 How to Reprice for a Cheaper Fare ..............................................................9

Revalidating and Reissuing Using Amadeus Ticket Changer ............. 11 How to Perform a Simple Revalidation........................................................11 How to Revalidate with a Penalty MCO or TSM .........................................14 How to Revalidate a Booking for a Ticketless Access Airline .....................16 How to Perform a Simple Reissue (With or Without Additional Collection) 17 How to Reissue a Ticket With a Penalty (With or Without Additional Collection)....................................................................................................18 How to Reissue a Ticket with a Refund.......................................................19 How to Modify the Form of Payment for Penalties or Refunds ...................20 How to Cancel a Revalidation or Reissue...................................................22

How to Reissue or Revalidate Tickets with a Multi-Passenger PNR... 23 How to Revalidate with Penalty MCOs or TSMs - Multi-Passenger PNR...25 How to Reissue with Penalty or Refund MCOs or TSMs - Multi-Passenger PNR .............................................................................................................27 How to Proceed When Only Some Passengers in a PNR Want to Change Their Booking ..............................................................................................29

Index ....................................................................................................... 31

© 2011 Amadeus s.a.s. - All rights reserved 1

Before You Start

Introduction

This user guide describes Amadeus Ticket Changer, an optional product that can be integrated in the Fares module in Amadeus Selling Platform.

Audience

This user guide is intended to be used by travel agents who need to reissue or revalidate tickets.

Prerequisites

To benefit most from this guide, you should have a comprehensive understanding of PNRs and ticketing.

Objectives

After you have read this user guide, you will be able to:

• Understand how Ticket Changer speeds up the reissue and revalidation processes.

• Use Ticket Changer to revalidate and reissue tickets after a change to the original booking.

• Create and issue MCOs for penalties or refunds.

Where Do I Go For Help?

When you are using Ticket Changer, you can display the online help by pressing F1. For Ticket Changer, the online help contains similar information to this manual.

You can also access Amadeus e-Learning for information on the following:

• Reissuing with ADC and MCO penalty - http://www.alc.amadeus.com/content/public/disk2/ticketing/demo/Reissue_with_ADC_and_MCO_penalty.htm

• Simple validation - http://www.alc.amadeus.com/content/public/disk2/ticketing/demo/Simple_Revalidation.htm

Amadeus Selling Platform Ticket Changer User Guide

2 Edition 4.2

What's New in This Document This edition includes the following changes:

Type of Change Area/Topic

Modified functionality • Integration of EMD and TSM Ticket Changer has been modified to integrate Electronic Miscellaneous Documents (EMDs) and Transitional Stored Miscellaneous documents (TSMs). Refer to Electronic Miscellaneous Document (EMD) on page 6.

• Implementation of Multiple Reissue Support You can perform multiple reissues of a ticket, which allows you to change the ticket multiple times. Refer to Multiple Reissue on page 5.

Note: Some of the screens in this guide were taken from an earlier version of Amadeus Ticket Changer; therefore, they may differ from those displayed on your screen.


Chapter 1

What Is Amadeus Ticket Changer?

Amadeus Ticket Changer (ATC) is an automatic revalidating and reissuing tool for voluntary ticket reissues based on the IATA industry standard. It is an optional product that can be integrated in the Fares module.

Ticket Changer supports revalidations and reissues for:

• Domestic and international itineraries

• All currencies

• Public and private fares

• Paper tickets issued by Amadeus

• E-tickets issued by Amadeus or other GDSs

Ticket Changer automates the rules retrieval, the fare calculation and the creation of MCOs (if MCOs are used in your market) or Transitional Stored Miscellaneous documents (TSMs) for penalties and refunds.

In a PNR with multiple passengers you can revalidate or reissue tickets for all or for selected passengers.

Ticket Changer processes revalidations and reissues for unused or partially flown tickets. When it processes a partially flown ticket (for example, you need to change the return leg of your journey) only the unflown segment (taken from the PNR) will be displayed. You can revalidate or reissue the unflown segment with Ticket Changer as you would a ticket that is yet to be used.

If you do a repricing for information purposes only, click on Cancel to close the window without processing the reissue or revalidation.

See Important Concepts to Understand on page 5 if you want to learn about some basic terms, such as reissue, revalidation, MCO, or EMD.


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Conditions for Using Amadeus Ticket Changer You can only reissue or revalidate tickets under the following conditions with Amadeus Ticket Changer:

• Your office must be allowed to reissue tickets.

• You must have read- and write-access to the original PNR as specified in the EOS agreements that are in place for your office.

• The fares must be filed in Category 31 and have the Voluntary Changes (VC) category attached in the fare rule. The system will check this when you attempt a reissue or revalidation.

• You can reissue a ticket when an airline, reservation, or routing has changed after a ticket has been issued, but before the journey has been completed.

• Only one reissue is allowed for partially flown tickets.

• You can revalidate a ticket any number of times, as long as no reissue is made after departure. If a ticket is reissued after departure, no more revalidations are allowed.

• You cannot reissue or revalidate tickets for group PNRs.

• In a PNR with multiple passengers you can reissue or revalidate tickets for up to nine passengers, including up to six different passenger types. Note that each infant counts as a passenger.

• You cannot process involuntary reissues using Ticket Changer. (Involuntary reissues are processed by airlines exclusively.)

Chapter 1 What Is Amadeus Ticket Changer?


Important Concepts to Understand Before you can fully benefit from Ticket Changer you should understand these basic concepts:

Revalidation Versus Reissue You need to reissue a ticket when any of these elements change: routing, fare, surcharges, taxes, or booking codes.

You can revalidate an e-ticket when these elements change, as long as there is no change in the fare: airline (same routing), class of service, date, time, flight number, arrival or departure airport within the same city.

Note: Revalidation depends on the airline cat 31 fare filing. Some airlines do not support revalidation and use reissue instead.

Ticket Changer will automatically determine which is needed; you just need to confirm the step to proceed.

Multiple Reissue You can change a ticket before or after departure and change it multiple times.

For a wholly unused ticket, an unlimited number of reissues is allowed provided that current fares have been used in previous reissues.

For a partially used ticket, only one reissue is allowed.

Additional Collection (ADC) An additional collection (ADC) is required from the traveller when the price of the new ticket (fare and taxes) is more than the price of the old ticket. This price change can be due to a voluntary change to the original ticket, such as rerouting, upgrading or other changes to the itinerary.

If there is an additional collection needed from the traveller, any difference in the ticket price is processed in the ticket itself, not in an MCO.

Miscellaneous Charge Order (MCO) Amadeus Ticket Changer generates Miscellaneous Charge Orders (MCOs) to collect the payment of travel arrangements and services other than the air fare itself, for example, penalties due when changing a flight. MCOs are also used for processing any refunds to the traveller. For example, there can be a refundable balance when the new ticket is cheaper than the original ticket.

If a penalty applies, Ticket Changer creates an MCO for each passenger.

Ticket Changer automatically determines if MCOs need to be created; you just need to confirm to create the MCOs.

You can also add a commission and set the International Indicator (for domestic or international flights) when you create the MCO, if this is consistent with your office policy.


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Electronic Miscellaneous Document (EMD) An Electronic Miscellaneous Document (EMD) is used for all fees collected outside a ticket. It allows you to sell and track the usage of charges such as excess baggage charges, miscellaneous charges, penalty fees and lounge access charges.

Penalty Fee The automatic calculation of penalty amounts or change fees is based on rules determined by the airline. You can consult these rules in the fare notes.

After you reprice using Ticket Changer, the Calculation Information screen will show if there is a penalty.

If a penalty applies, Ticket Changer creates an MCO or TSM to process the penalty fee

Refundable Balance If an itinerary is repriced and the new ticket price (fare and taxes) is lower than the original ticket price, then a refundable balance (or residual fare) is due to the traveller. The refundable balance is processed using an MCO or TSM.

After you reprice using Ticket Changer, the Calculation Information screen will show if there is a refundable balance, also called the Residual Value.

E-Tickets and E-Ticket Coupons E-Tickets, paperless electronic ticketing documents, are the most common method of ticketing flights. The e-ticket number appears in the FA element of the PNR.

When you revalidate an e-ticket, you need to associate the e-ticket coupon to the rebooked segment so that it can be revalidated. After revalidation, there will be one or more new FA elements in the PNR. These FA elements will have the same e-ticket number as the original ticket number, and a zero amount since there is no change in the fare, and it will be associated to the rebooked segment.

When you reissue an e-ticket a new e-ticket is generated. After reissue, there will be one or more new FA elements with the new e-ticket number.


Chapter 2

How to Use Ticket Changer

The Ticket Changer tab in the Fares module allows you to reprice, revalidate or reissue tickets using Amadeus Ticket Changer.

Overview of the Ticket Changer Flow The typical workflow when you want to use Amadeus Ticket Changer to revalidate or reissue tickets is as follows:

1. Open the PNR and rebook flights as required.

2. Go to the Ticket Changer tab in the Fares module and reprice the PNR.

Ticket Changer automatically determines if a revalidation or a reissue is required.

Refer to Repricing Using Amadeus Ticket Changer on page 8 for more information.

3. Confirm the revalidation or reissue.

If penalties apply or if there is a refundable balance, Amadeus Ticket Changer automatically creates and then displays the necessary MCOs (if your market uses them) or TSMs.

Refer to Revalidating and Reissuing Using Amadeus Ticket Changer on page 11 for more information.

4. If, at the end of this process, any tickets or documents need to be issued, the Ticket and Documents module is displayed.

Reissue the tickets and issue any documents.


8 Edition 4.2

Repricing Using Amadeus Ticket Changer The Ticket Changer tab in the Fares module allows you to reprice, revalidate or reissue tickets using Amadeus Ticket Changer.

You always need to reprice first before you can revalidate or reissue a ticket.

You have two repricing options: You can either reprice the itinerary after you have changed the booking, without changing the fare or class, or you can reprice and look for the lowest available fare.

How to Reprice after Changing a Booking To reprice the itinerary, without changing the booking class or fare, follow these steps:

1. Retrieve the PNR and rebook the itinerary.

Alternatively, you can create a new PNR and book the itinerary that you want. The PNR must contain the passenger names, the new itinerary and a valid form of payment from the first issue. You need to enter the ticket numbers of all passengers that need to be repriced, using the Extra tab within the Fare Elements tab in the PNR module.

2. Go to the Fares module and click on the Ticket Changer tab.

The Ticket Changer screen shows passengers and the new flights to price.

3. Click on Calculate.

The Calculation Information window appears, displaying new and old pricing information, including fares, taxes, penalties, additional collection and refundable balance.

For a multi-passenger PNR, this information is contained in a drop-down section for each passenger.

Chapter 2 How to Use Ticket Changer


4. You can now:

- click on Cancel if you did a repricing for information purposes only, or

- proceed with the revalidation or reissue, as described in Revalidating and Reissuing Using Amadeus Ticket Changer on page 11.

How to Reprice for a Cheaper Fare 1. Retrieve the PNR and rebook the itinerary.


The Ticket Changer screen shows passengers and the new flights to price.


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3. Click on to see more options.

4. Select Informative Best Re-Price.

This will search for the lowest available fare on the chosen flight in lower booking classes, or for lower fares in the same booking class.

To restrict the search to a specific cabin class, fill in the Cabin field.

The system suggests only fares that are applicable to the itinerary and the passenger type. It also checks the rule conditions, such as advance purchase, and minimum and maximum stay requirements.

In a multi-passenger PNR, you can only use this option to reprice all passengers in the PNR. Partial repricing is not possible.

5. Click on Calculate to see the available fares.

The Calculation Information window appears, displaying new and old pricing information, including fares, taxes, penalties, additional collection and refundable balance.

For a multi-passenger PNR, this information is contained in a drop-down section for each passenger.

6. You can now:

- click on Cancel if you did a repricing for information purposes only, or

- proceed with the revalidation or reissue, as described in Revalidating and Reissuing Using Amadeus Ticket Changer on page 11.



Revalidating and Reissuing Using Amadeus Ticket Changer

When you rebook and reprice a PNR, as described in How to Reprice after Changing a Booking on page 8, Amadeus Ticket Changer automatically determines if the ticket needs to be revalidated or reissued and if MCOs or TSMs need to be created.

• Revalidation

If the ticket is only updated with basic reservation changes, for example, a date change or new flight information, you can revalidate it. In this case, you keep the same ticket number.

Depending on the airline's fare rules, Ticket Changer will process a simple revalidation or a revalidation with a penalty fee.

• Reissue

If, for example, the routing, the fare, the surcharges or the taxes have changed, you will need to issue a new ticket.

Depending on the airline's fare rules, Ticket Changer will process a simple reissue, a reissue with a penalty or a reissue with a refund.

For more information, see Revalidation Versus Reissue on page 5 and What Is Amadeus Ticket Changer? on page 3.

How to Perform a Simple Revalidation In case of a simple revalidation without penalty fee, the work-flow is the same for single-passenger and multi-passenger PNRs:

1. Rebook and reprice the PNR as described in How to Reprice after Changing a Booking on page 8.

2. In the Calculation Information window, click on Revalidate Ticket.


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The Revalidation Panel is displayed.

3. Select the rebooked flight segment and enter the e-ticket coupon number in the space provided.

If you don't know which coupon to use, click on the E-Ticket Number link.

4. Click on Revalidate to confirm.

When the revalidation is successful, a confirmation message is displayed.

As the ticket number is the same as the original one, you do not need to issue any documents.

Example

Mr Schmidt has a return flight from Helsinki to New York. He wants to fly to New York later, on February 14 instead of February 7. There is space on the same flight and the same booking class on February 14, so you need only revalidate his ticket for this new outbound date.

1. In the PNR tab, modify the outbound flight for departure on February 14.

2. Go to the Fare module and click on the Ticket Changer tab.

The Ticket Changer screen shows passenger Mr Schmidt, the new outbound flight, and the unchanged return flight.



3. Click on Calculate.

The Calculation Information window is displayed, showing the same fare for the new and old flight. There is no penalty fee or additional collection or refundable balance, so the ticket needs to be revalidated only.

4. Click on Revalidate Ticket.


5. Select the rebooked flight segment and enter the e-ticket coupon number, which is "1", in the space provided.


6. Click on Revalidate to confirm.


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How to Revalidate with a Penalty MCO or TSM If a penalty needs to be paid as a result of a revalidation, proceed as follows:


The Calculation Information window is displayed, showing the old and new fares. (For multi-passenger PNRs, the fares are shown for each passenger and for all passengers added together.)

2. Click on Confirm and Create...

Note: For airline offices, the revalidation is processed in the background and MCOs or TSMs are not displayed.

3. If required, set the International Indicator and add a commission and click on Update, then on Close.

If no updates are required, click directly on Close.

When this process is completed, the Confirmed Calculation Information window is displayed.



4. Ensure that there is a valid form of payment.

Click on Modify Form of Payment if you want to view or change it. See How to Modify the Form of Payment for Penalties or Refunds on page 20.

5. Click on Revalidate Ticket and Issue...


6. Select the rebooked flight segment and enter the e-ticket coupon number in the space provided.


7. Click on Revalidate.

When the revalidation is successful, a confirmation message is displayed.

The Issuing tab of the Ticket and Documents module is then displayed, allowing you to issue the new penalty MCO or TSM.


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How to Revalidate a Booking for a Ticketless Access Airline You can use Ticket Changer to revalidate PNRs containing ticketless carrier (TLA) segments, provided the airline allows you to do this, and provided the PNR does not also include non-TLA segments.

For a TLA-based PNR, you can use Ticket Changer to revalidate the booking after you:

• Add a new segment

• Cancel a segment

• Update a passenger name

• Add an SSR element

To revalidate a booking for a TLA:

1. After modifying the PNR as needed, go to the Fares module and click on the Ticket Changer tab.

The Ticket Changer screen shows passengers, the flights to price, and the form of payment.

2. If there is no form of payment value or if this value is concealed, you must re-enter the form of payment before proceeding.

3. Click on Calculate to reprice.

4. Proceed as with a normal PNR to revalidate the ticket. For more information, see How to Perform a Simple Revalidation on page 11.



How to Perform a Simple Reissue (With or Without Additional Collection)

In case of a simple reissue, when no penalty or refund MCOs or TSMs need to be created, the work-flow is the same for single-passenger and multi-passenger PNRs:



2. Click on Confirm.

The Confirmed Calculation Information window is displayed.

3. If there is an additional collection, ensure that there is a valid form of payment.

Click on Modify Form of Payment if you want to view or change it. See How to Modify the Form of Payment for Penalties or Refunds on page 20 for more information.

4. Click on the Reissue Ticket button.

The Issuing tab of the Ticket and Documents module is then displayed, and you can issue the new ticket.


18 Edition 4.2

How to Reissue a Ticket With a Penalty (With or Without Additional Collection)

If a penalty MCO or TSM needs to be created in order to reissue a ticket, proceed as follows:



2. Click on Confirm and Create..

The MCO or TSM for the penalty is created and displayed. The reason for issuance is automatically filled in.

Note: For airline offices, the reissue is processed in the background and MCOs or TSMs are not displayed.



3. If required, set the International Indicator and add a commission and click on Update, then on Close.

If no updates are required, click directly on Close.

If other MCOs or TSMs need to be created, for example for a refundable balance, they will be displayed one after the other.



Click on Modify Form of Payment if you want to view or change it. See How to Modify the Form of Payment for Penalties or Refunds on page 20 for more information.

5. Click on Reissue Ticket.

The Issuing tab of the Ticket and Documents module is then displayed, allowing you to issue the ticket and document.

How to Reissue a Ticket with a Refund You handle refundable balances the same way you do penalties: you create an MCO or TSM to process the refundable balance.

In this case, the new ticket will show the total amount as zero, since nothing has to be collected from the passenger and the refundable balance is processed by the MCO or TSM.

For more information, see How to Reissue a Ticket With a Penalty (With or Without Additional Collection) on page 18.

Example

1. After rebooking and repricing, the fare balance is -52 Euros, which means the new fare is cheaper than the old. There is no difference in taxes. The refundable balance is shown as Residual Value = €52.

2. Click on Confirm and Create MCO.

3. Ticket Changer will create the MCO for the €52.

4. In the Issuing tab of the Ticket and Documents module, ensure that you issue the MCO for the refundable balance.


20 Edition 4.2

How to Modify the Form of Payment for Penalties or Refunds You can modify the forms of payment during the revalidation or reissuing process when the Confirmed Calculation Information window is displayed.

Click on Modify Form of Payment.

The Form of Payment panel opens. Some forms of payment may already be filled with data retrieved from the PNR.

You can now:

• Use the same form of payment for all documents and all passengers

1. In the Form of Payment panel, select Use Same FOP for all Documents Applicable to all Passengers.

2. Select a form of payment type from the FOP Type drop-down list at the top of the page. Example: CC for credit card.



3. If necessary, add more information in the Additional Information field, for example, credit card details. Click on to retrieve previously entered credit card numbers.

4. Click on Apply.

5. Click on Update FOPs to save the changes to the PNR.

• Use different forms of payment for the documents and/or passengers

1. In the Form of Payment window, select Enter Different FOP for All Documents Applicable to All Passengers.

2. Select a form of payment type from the FOP Type drop-down list at the top of the page.

3. If necessary, add more information in the Additional Information field, for example, credit card details. Click on to retrieve previously entered credit card numbers.

4. Select the check boxes for the appropriate passengers and documents that will use the selected form of payment.

5. Click on Apply.

The form of payment is filled in for the selected documents.


22 Edition 4.2

6. Repeat steps two to five for any additional form of payment.

7. Click on Update FOPs to save the changes to the PNR.

How to Cancel a Revalidation or Reissue If you want to cancel the revalidation or reissue flow, consider the following:

• Cancel after Informative Repricing (Calculation Information window)

When you do a repricing, as described in Repricing Using Amadeus Ticket Changer on page 8, the Calculation Information window appears, displaying new and old pricing information.

If you cancel the process at this stage, the tickets in your PNR have not yet been changed.

However, any changes you made to the PNR before you started the repricing remain (change of dates, booking class, etc.). This means that the information in the PNR no longer matches the original tickets.

So you need to remember to undo the changes you made to the PNR.

• Cancel during Revalidation or Reissue (Confirmed Calculation Information window)

When you are revalidating or reissuing a ticket, the PNR is updated with each step you perform.

When you get to the Confirmed Calculation Information window, you can click on Cancel, but this will cancel the Ticket Changer flow only.

At this stage the tickets have already been changed, and MCOs or TSMs have been created. If you want to undo these changes to the tickets and to the PNR, you need to do this manually (for example, you may have to manually update the TST).



How to Reissue or Revalidate Tickets with a Multi-Passenger PNR

For multi-passenger PNRs there are these differences:

Repricing

After repricing, the fare information (ticket difference, penalties, and net amount due or refund amount) is shown per passenger and for the total.

MCOs

If MCOs are needed for penalties or a refundable balance, then MCOs must be created for each passenger. Ticket Changer will create the MCOs for you. You then just update the MCOs (as you would for a single MCO) and confirm. You can update the International Indicator and Commission for all MCOs in one step in the MCO Summary Panel.

If MCOs where created, ensure you issue all MCOs in the Issuing tab of Tickets & Documents. There are usually one or more MCOs per passenger.

Revalidation

If you revalidate the tickets, you must associate the original e-ticket coupon to the new segment for all passengers, instead of just for one passenger.

For more information, refer to:

• How to Perform a Simple Revalidation on page 11

• How to Revalidate with Penalty MCOs or TSMs - Multi-Passenger PNR on page 25


24 Edition 4.2

Reissue

If you reissue a ticket, you must, in the issuance phase, follow the process of displaying the e-ticket, selecting the passenger and issuing the ticket for each passenger.

For more information, refer to:

• How to Perform a Simple Reissue (With or Without Additional Collection) on page 17

• How to Reissue with Penalty or Refund MCOs or TSMs - Multi-Passenger PNR on page 27

• How to Proceed When Only Some Passengers in a PNR Want to Change Their Booking on page 29

Note: For multiple passengers, tickets may need to be displayed and reissued one by one, depending on how your office profile is configured.



How to Revalidate with Penalty MCOs or TSMs - Multi-Passenger PNR

If, in a multi-passenger PNR, MCOs or TSMs need to be created as a result of a revalidation, proceed as follows:


2. In the Calculation Information window, click on the Confirm and Create... button.

The Summary Panel is displayed, showing a list of MCOs or TSMs that need to be created for each passenger.

Note: For airline offices, the reissue is processed in the background and the Summary Panel is not displayed.


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3. In the Summary Panel, you can now make the necessary updates according to your market requirements:

- If you want to update the international indicator or the commission for all MCOs or TSMs, change the values in the Summary Panel and click on the Update All button.

- If you need to update other values, click on the Details links to display the individual MCO or TSM windows one by one. When you have made changes, click on Update to save them. A message will appear, informing you that the MCO or TSM has been updated. Close the message, then click on Close in the MCO or TSM window to return to the summary.

4. Click on Close to close the Summary window.

When this process is completed, the Ticket Changer Confirmed Calculation window is displayed.


Click on Modify Form of Payment if you want to change it. See How to Modify the Form of Payment for Penalties or Refunds on page 20 for more information.

6. Click on Revalidate Ticket to open the Revalidation Panel.

7. In the Revalidation Panel, associate the e-ticket coupons to be revalidated to the new itinerary segments: For each segment, select the check box and enter the number of the e-ticket coupon to be validated.

If you do not know which coupons correspond to which segments, click on the links in the E-Ticket Number column to open the electronic ticket display.

8. Click on Revalidate.

Confirmation messages are displayed if the revalidation is successful.

The Issuing tab of the Ticket and Documents module is then displayed, allowing you to issue the new document.



How to Reissue with Penalty or Refund MCOs or TSMs - Multi-Passenger PNR

If penalty or refund MCOs or TSMs need to be created in order to reissue tickets in a multi-passenger PNR, proceed as follows:


2. In the Calculation Information window, click on the Confirm and Create.. button.

The Summary Panel is displayed, showing a list of MCOs or TSMs that need to be created for each passenger.

Note: For airline offices, the reissue is processed in the background and the Summary Panel is not displayed.


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3. In the Summary Panel, you can now make the necessary updates according to your market requirements:

- If you want to update the international indicator or the commission for all MCOs or TSMs, change the values in the Summary Panel and click on the Update All button.

- If you need to update other values, click on the Details links to display the individual MCO or TSM windows one by one. When you have made changes, click on Update to save them. A message will appear, informing you that the MCO or TSM has been updated. Close the message, then click on Close in the MCO or TSM window to return to the summary.

4. Click on Close to close the Summary window.



Click on Modify Form of Payment if you want to change it. See How to Modify the Form of Payment for Penalties or Refunds on page 20 for more information.

6. Click on Reissue Ticket and Issue...

The Issuing tab of the Ticket and Documents module is then displayed, allowing you to issue the tickets and documents.

Note: Depending on the airline and on the ticketing configuration of your market, you may need to display the e-ticket of each passenger and reissue the ticket and document passenger by passenger.

How to Use Ticket Changer


How to Proceed When Only Some Passengers in a PNR Want to Change Their Booking

If, in a multi-passenger PNR, only some passengers want to change their booking, proceed as follows:

• Repricing only

If you just want to see how much the change in the itinerary will cost, then you can reprice for selected passengers in a PNR:

1. Rebook the PNR as needed.


3. Select the passengers for whom you want to change the booking and click on Calculate.

Refer to Repricing Using Amadeus Ticket Changer on page 8 for details.

• Rebooking with revalidation or reissue

If you actually want to rebook some passengers, then:

1. Split the PNR so that all passengers who want to change are on a separate PNR. See the PNR User Guide for more information.

2. Rebook the PNR and follow the usual steps to reprice and revalidate/reissue the tickets as normal.

Refer to Repricing Using Amadeus Ticket Changer on page 8 and Revalidating and Reissuing Using Amadeus Ticket Changer on page 11 for details.


Index

A Additional collection, 5, 13, 17, 18

C Calculating a repricing, 11 Calculation Information window, 11 Change fees, 6 Commission

MCO, 6

E EMD, 6

in Ticket Changer, 6 EOS agreements, 4 e-Ticket, 6

G Group PNR, 4

I International Indicator

MCO, 6 Involuntary reissue, 4

M MCO

commission, 6 in Ticket Changer, 5 International Indicator, 6 Summary Panel, 23

Miscellaneous Charge Order (MCO) for reissue, 18, 27 for revalidation, 14, 25

Multi-passenger PNR reissue, 23 revalidation, 23

Multiple Form of Payment, 21

O Overview of steps with Ticket Changer, 7

P Penalty, 6, 13

R Refundable balance, 6 Reissue

example with refund, 19 multi-passenger PNR, 27 steps, 17, 18 with MCO or TSM, 18, 27 with refund, 19 without MCO or TSM, 17

Repricing, 11 for cheaper fare, 9 steps, 8

Residual value, 6 Revalidate

example, 12 Revalidation

multi-passenger PNR, 25 with MCO, 14 with MCO or TSM, 25 with TSM, 14 without MCO, 11

S Split PNR, 29

T Ticket Changer

conditions for using, 4 overview, 3

Ticketless Access (TLA) revalidate booking, 16