© 2008 Amadeus IT Group SA Customer Solutions 1 Amadeus Ticket Changer
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Customer Solutions
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Amadeus Ticket Changer
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Amadeus Ticket Changer in a nutshell
With Amadeus Ticket Changer your travel agencies canservice their customers’ ticket change requests anywherein the world – in a matter of seconds – giving them theright fare and the right penalty charge at any AmadeusPowered point of sale
Airline debit memos, long calls to Airline call center,lengthy and expensive staff training … these are justsome of the factors involved in manual ticket reissuance
Sweep them all away with Amadeus Ticket Changer, anentirely automated end-to-end solution that will help yousignificantly in reducing costs
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Amadeus Ticket Changer in a nutshellCompletely automates the painful ticket change process using ATPCO , SITA and Amadeus Category 31 fare notes
Calculates immediately for a specific ticket change the price difference in the currency that is neededand in all your channels, offline and online
Offering unique integration benefits with Amadeus ticketing solution
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What ATC can do for your travel agency customers
Automatically handle exchanges &reissues..
Public fares
Most Private fares
Amadeus Nego fares
All fares
Itinerary
Date, Flight and Booking Class changes
Including multi passengers PNRs
In any currency
All changes
Travel agents, call centers
Websites
Portals
Online
All channels
Domestic and/or International
Multi-carrier, partner Interline tickets
Issued by any Point of Sale
Unused or partially used tickets
All tickets
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In 4 simple steps…
Retrieval ofexisting booking
RebookingNew itinerary, class, flight, date… Pricing (calculation)
Price difference, penalty, tax
Document Preparation & Issuance
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Detailed process4 new cryptic entries for the reservation agent
Informative re-pricingHow much would it cost to change the itinerary?
Confirmed re-pricingFXF + Update PNR with information to prepare the ticket re-issue (TST, MCOs, FO line)
Best Pricer informative re-pricingHow much would it cost to change the itinerary by selecting lowest applicable fare
Best Pricer confirmed re-pricing FXE + Update PNR with information to prepare the ticket re-issue (TST, MCOs, FO line)
>FXF
>FXQ
>FXE
>FXO
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User interfaces available1. Cryptic/Command Page
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User interfaces available2. Graphic user Interface
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A proven & significant business impact
Protect your revenue
Reduce operational costs
Increasecustomer satisfaction
Multi channelintegration
Outpace competition
Reduce Admin effort for managing Airlines Debit Memos
Systematically handles automatic collection of re-booking fees
Save money by reducing the number of calls to airlines’ support desks
Save agent productivity in Airline Call Centers, whereby they can focus on new businesses
Reduce the need for fare auditing by third parties
Speed, efficiency and transparency of service to the customer at travel agency level itself
Empower agents by giving them a fast, easy and reliable tool for reissuance
Available to any point of sale worldwide
In traditional offices, call centers or web sites
Using Amadeus Selling Platform
Using cryptic access
Using API v2 or Web Services
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Ticket Changer: AirlinesA leading and fast growing content .
More than 60 airlines participate in this tool by sharing reissue conditions filed in category 31 and identified by a Voluntary Changes category in Amadeus fare notes . Most of your customers’ tickets can be reissued with ATC .
Airline content can be accessed at all time in command page using a dedicated entry:
FQNATC/CXR
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FQNATC/CXR
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A view of the Voluntary Changes Category coded
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Changing Tickets becomes child’s play!
Questions?
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Amadeus Ticket ChangerFrequently asked questions
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Frequently Asked Questions
Does Amadeus Ticket Changer (ATC) work with multi-passenger PNRs?Yes. The multi-passenger feature is a benefit that enables agents to perform ticket changes for all passengers (up to nine) with only one request.
Is it possible to reissue the same ticket several times with ATC?Yes. Ticket Changer enables any number of automated re-issues prior to departure and then once more after departure.
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Frequently Asked QuestionsIs it possible to use ATC to re-issue tickets originally priced with airlines fares not filed with the reissue policy in the Voluntary Changes category 31?No, the pre-requisite for using ATC is that all fares priced in the ticket to be changed have a category 31 attached. The list of airlines filing category 31 is increasing rapidly.
Is it possible to utilize ATC to re-issue tickets for interline tickets?Yes, provided that the fares on the original ticket have a category 31 attached.
What are the plans for re-issuing negotiated fares?Ticket Changer already accommodates reissues for private fares filed in ATPCO categories 15, 25 and 35 (IT/BT). With the ATC enhancement planned, it will also facilitate the re-issue of Amadeus Negotiated fares and ATPCO category 35 fares for which the net fare differs from the selling amount.
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Frequently Asked Questions
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When a ticket is changed in ATC, how can you liaise with the BSP of the country in which the ticket was issued in the first place?Consolidation is done via reporting files (RET, HOT files sent by Amadeus) between BSPs and Airlines
How do I know if an airline ticket can be exchanged through Ticket Changer?Use the following Amadeus Selling Platform (cryptic) entry to list all carriers that have filed the VC paragraph in the fare notes:FQNATC/CXRAIRLINES AVAILABLE FOR REISSUE FOR TRAVEL AGENCY CUSTOMERS
Can you clarify if YY fares are filed as CAT31?IATA does not yet file category 31 conditions for their fares.
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Frequently Asked Questions
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Why can’t I see what is coded in the Voluntary Changes (CAT31) paragraph?Amadeus does not display the text from the VC paragraph (CAT31) because it is a complex category and it might confuse people. We rely on the airlines to ensure that the free-form text displayed from the Penalty paragraph (CAT 16) remains in accordance with what the airline has coded in the VC paragraph (CAT 31). The VC paragraph drives both revalidation and reissue scenarios.
Can ATC be used on passive and waitlisted flights?Yes.
Can I use ATC on group bookings?No. ATC handles up to 9 passengers, and 6 PTC’s.
Are Ticket Changer re-issues guaranteed by Amadeus?The process is the same as for pricing fares that return automated TSTs. Only when a document is issued is the TST guaranteed.
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