LearningNow: performance support – Imogen Casebourne

Using technology to aid performance support

Imogen Casebourne

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We learn by doing

We have to apply what we learn in training when we are back in the workplace

Transfer

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Day M6

MYe

ar0%

20%

40%

60%

80%

100%

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Forgetting curve

0 Day Week Month 6 Months

Year0%

10%20%30%40%50%60%70%80%90%

100%

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Propping up the forgetting curve

FilterIntegrate Represent

1 2 3

Not too much

Whenever

In the right place

At time of need

Task support

Task processing Metaphor

Explicit

Easy to understand

Language simplification

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1 2 3 4

How can we use technology to support performance?

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1. Delivering performance support custom portals

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You are probably already doing it!

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Custom portal – large project

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Portal layer gathering existing material

2. Delivering performance support embedded into existing software

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Integration into existing software

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3. Delivering performance supportMobile

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We love to talk...

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...and to search

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Mobile fault finding support Vehicle mechanics

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Just in time mobile job aidSBAR

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NHS pain controlBuild your own mobile support

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4. Delivering performance support Designing resources

Quick reference

How to guides

Diagnostic tools

Job aids

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Types of resources

Quick reference

How to guides

Needs to be an image of a video with a person in it

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Types of resources

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Media types

Tracking (or not!)

DDecide how

performance support fits in

Does it supplement existing training?

Will it embed new behaviours?

Can it replace or partially replace existing training?

RReach out to stake-

holders.

Contact IT.

Seek out senior sponsors.

Liaise with line managers.

IIdentify appropriate support mechanisms

Video?

Checklists?

Decision aids?

Delivered via portals?

Embedded into software?

Mobile delivery?

VValidate your support

solution.

Should you pilot? Choose a group of users and gather

feedback.

Use your findings to adapt before you roll

out the solution.

EEngage the users.

Have you got a marketing strategy in

place?

Can your resources act as marketing

collateral?

Will people know how to find and use the

resources?

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How to DRIVE performance

What does the future hold?

Flights

Negotiation:Top tips

Next appointment:

Mike Meetingchecklist

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Contextual performance support

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Tin Can

Google glasses slide

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Google glass

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Smart watches

In summaryTechnology can support performance

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Timing

Consider

Connectivity

Tracking (or not!)

Phone features

Flexible resources

Design for

Connectivity

Integration with existing

software

Ensure transfer

of training

It can

Support new learning on

the job

Questions

icasebourne@epiclearninggroup.com

Thank you

@epictalk