Using technology to aid performance support Imogen Casebourne @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
Oct 28, 2014
Using technology to aid performance support
Imogen Casebourne
@epictalk @towardsmaturityto follow the event on Twitter, use the hashtag #LNperformance
We learn by doing
We have to apply what we learn in training when we are back in the workplace
Transfer
@epictalk @towardsmaturityto follow the event on Twitter, use the hashtag #LNperformance
Day M6
MYe
ar0%
20%
40%
60%
80%
100%
@epictalk @towardsmaturityto follow the event on Twitter, use the hashtag #LNperformance
Forgetting curve
0 Day Week Month 6 Months
Year0%
10%20%30%40%50%60%70%80%90%
100%
@epictalk @towardsmaturityto follow the event on Twitter, use the hashtag #LNperformance
Propping up the forgetting curve
FilterIntegrate Represent
1 2 3
Not too much
Whenever
In the right place
At time of need
Task support
Task processing Metaphor
Explicit
Easy to understand
Language simplification
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
1 2 3 4
How can we use technology to support performance?
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
1. Delivering performance support custom portals
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
You are probably already doing it!
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Custom portal – large project
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Portal layer gathering existing material
2. Delivering performance support embedded into existing software
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Integration into existing software
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
3. Delivering performance supportMobile
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
We love to talk...
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
...and to search
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Mobile fault finding support Vehicle mechanics
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Just in time mobile job aidSBAR
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
NHS pain controlBuild your own mobile support
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
4. Delivering performance support Designing resources
Quick reference
How to guides
Diagnostic tools
Job aids
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Types of resources
Quick reference
How to guides
Needs to be an image of a video with a person in it
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Types of resources
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Media types
Tracking (or not!)
DDecide how
performance support fits in
Does it supplement existing training?
Will it embed new behaviours?
Can it replace or partially replace existing training?
RReach out to stake-
holders.
Contact IT.
Seek out senior sponsors.
Liaise with line managers.
IIdentify appropriate support mechanisms
Video?
Checklists?
Decision aids?
Delivered via portals?
Embedded into software?
Mobile delivery?
VValidate your support
solution.
Should you pilot? Choose a group of users and gather
feedback.
Use your findings to adapt before you roll
out the solution.
EEngage the users.
Have you got a marketing strategy in
place?
Can your resources act as marketing
collateral?
Will people know how to find and use the
resources?
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
How to DRIVE performance
What does the future hold?
Flights
Negotiation:Top tips
Next appointment:
Mike Meetingchecklist
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Contextual performance support
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Tin Can
Google glasses slide
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Google glass
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Smart watches
In summaryTechnology can support performance
@epictalk @icasebourne For all the latest news, insight and resources follow us on twitter
Timing
Consider
Connectivity
Tracking (or not!)
Phone features
Flexible resources
Design for
Connectivity
Integration with existing
software
Ensure transfer
of training
It can
Support new learning on
the job
Questions