Intrapersonal Conflict

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Conflict Management a subject of MBA (major in HRM)

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Apr 11, 2023 1

Intrapersonal Conflict

Presented by

Prof. Md. Abdul Hannan MIAFCMA, Ph.D.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

2

Intrapersonal Conflict

Intrapersonal Conflict occurs when there is incompatibility or inconsistency among an individual’s cognitive elements. It implies that a new cognitive element is at variance with a prior explanation or expectation.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

3

Intrapersonal Conflict

•If Both alternatives are attractive

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

4

Causes of Intrapersonal Conflict

• Difficulty in making a decision because of uncertainty

• Individuals are pushed or pulled in opposite direction i. e. attractive or unattractive alternative

• Simultaneous forces of about equal strength

• A person is motivated to engage in two or more mutually exclusive situation.

• When a person is required to perform a task that does not match her / his expertise, interests goals and values.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

5

Types of Intrapersonal Conflict

• Approach-Approach Conflict• Approach-Avoidance Conflict • Avoidance-Avoidance Conflict

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

6

Approach-Approach Conflict

When a person has to choose between two attractive alternative. Boss has to recommend X’s and Y’s name for promotion who are equally competent for a position.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

7

Approach-Avoidance Conflict

When a person has to deal with a situation that possesses both positive as well as negative aspects.

• Similar degree of feelings of both attraction and repulsion towards a goal.

• X wants to join a multinational where the prospect of his tenure is uncertain.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

8

Avoidance-Avoidance Conflict

When each of the competing alternatives possesses a negative consequences i.e., they are equally repulsive

• Significant mismatch between demand & expectation

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

9

When Avoidance-Avoidance Conflict Occurs

• Significant mismatch between demand & expectation

• Perceived incompatibilities or incongruencies when one need to perform something that does not match with his/ her expertise, goal, interest or values

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

10

Roles

A set of expected behavior patterns attributed to someone occupying a given position in a social unit.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

11

Roles• A normative status that includes the

behavior, attitude, and values attributed by society to a person occupying a position

• Individuals’ conceptualization of his or her situation with reference to his or her and others’ position in the society

• Behavior of a person occupying a social position.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

12

Role Conflict

A Situation in which an individual is confronted by divergent role expectations

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

13

When Role Conflict Occurs

• An individual is required to perform two or more incompatible roles

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

14

Types of Role Conflict • Intrasender conflict• Intersender Conflict• Interrole Conflict• Intarole (Person-Role) Conflict• Role overload and underload

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

15

Intrasender conflictIntrasender conflict occurs when a role sender requires a role receiver to perform contradictory or inconsistent role.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

16

Intersender conflictIntersender conflict is experienced by a role receiver if the role behavior demanded by one role sender is incongruent with the role behavior demanded by another role sender.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

17

Interrole conflictInterrole conflict occurs when an individual occupies two or more roles whose expectations are inconsistent. Position as chairman & as a father.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

18

Intrarole (Person-Role) Conflict

Intarole (Person-Role) Conflict occurs when the role requirements are incongruent with the focal persons’ attitude, values, behavior and professional behavior.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

19

Role overload and underload

Role overload involves a kind of Intarole (Person-Role) Conflict and is perhaps best regarded as a complex, emergent type combining aspects of intersender and person-role conflict.

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

20

Role overload and underload

• Quantitative overload• Qualitative overload

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

21

Role overload and underload

• Role Underload occurs when the person has no or less role to deliver than that what he/she is expected to perform

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

22

Role Ambiguity

Lack of clarity in understanding what expectation and or prescriptions exists for a given role

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

23

Role Ambiguity

• Information does not exists• Lack proper communication of

information• National culture

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

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Model for Role conflict & Ambiguity

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

25

Consequences of Role conflict

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

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• Personal outcome• Organizational outcome

Consequences of Role conflict

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

27

• Low Job Satisfaction• High degree of Job related

tension• Low confidence in organization• Withdrawal• Avoidance

Personal outcome

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

28

• Low Job Satisfaction• High degree of Job related

tension• Low confidence in organization• Withdrawal• Avoidance

Organizational outcome

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

29

•Diagnosis•Intervention

Managing Intrapersonal Conflict

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

30

• Self report• Observation• Interviews

Diagnosis

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

31

A comprehensive diagnosis involves

• Measurement• Analysis• Norms

Diagnosis

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

32

• Amount of interpersonal conflict• Source of such conflict• Learning and effectiveness of

individual employees

Measurement

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

33

• The Amount and its level • Relationship between

intrapersonal conflict and its sources

• Relationship of intra personal conflict to learning effectiveness

Analysis

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

34

• Misassignment and goal incongruence

• Inappropriate demand• Organizational structure• Supervisory role position and

personality

Sources of Intrapersonal Conflict

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

35

• Role Analysis (Process)• Job design (Structural)

Interventions

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

36

This intervening method includes intervening at individual, group and intergroup levels.

Role Analysis

Apr 11, 2023Dr. Md. Abdul Hannan Mia

Professor, Dept. of MIS University of Dhaka

37

• Purpose of Role• Role perception• Expectations of role occupant• Expectations from role occupant• Role profile (writing down the points of

discussions)-Prescribed roles, obligations and expectations

Steps in Role Analysis

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