Emotional Intelligence and Generational Differences
Post on 19-Jul-2015
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Past
Events
Emotions
Thoughts
justifying
emotions, Worry
ing, Rememberi
ng the
emotions…
Cycle of emotions and thoughts
• Perspective on Work
• Communication
• Reliance
• Work Ethic
• Focus
• Technology
• Entitlement
• Perspective on the Future
He wants
feedback?
Do your job!
Get a Life!
They have no
work ethic!
I’ll be with you
after I get
off my cell!It’s 5:00 …
I’m out of
here!
You don’t have
the Internet?
GENERATION X
BABY BOOMERS
MILLENNIALS
TRADITIONALISTS
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• 2001-Present - New Silent Generation or Generation Z
• 1980-2000 - Millennials or Generation Y
• 1965-1979 - Generation X
• 1946-1964 - Baby Boomers
• 1925-1945 - Silent Generation
• 1900-1924 - G.I. Generation
• BLS – 13% of American workers are over 55, and that number will increase by 20% by 2015.
• Percentage of workers aged 25-35 continues to decline.
• 60% of Boomers say they expect never to retire completely.
• 76% cited flexible work schedules as “absolutely essential”
Traditionalists Boomers Xers Millennials
Outlook Practical Optimistic Skeptical Hopeful
Work ethic Dedicated Driven Balanced Determined
View of authority
Respectful Love/hate Unimpressed Polite
Leadership by Hierarchy Consensus CompetencePulling
together
RelationshipsPersonal
Sacrifice
Personal
Gratification
Reluctant to
CommitInclusive
Turnoffs VulgarityPolitical
Incorrectness
Cliché,
HypePromiscuity
XERS BOOMERS
Perspective on Work Job Career
Communication Blunt Diplomatic
Authority Unfazed Impressed
Approval Indifferent Seeks Validation
Resources Scarce Abundant
Policies & Procedures Mistrustful Protective
Reliance Self-Reliant Team Oriented
Work Ethic Balanced Driven
Focus Task & Results Relationship & Results
Technology Assimilated Acquired
Entitlement Merit Experience
Perspective on the Future Survival A Better World
• Are based on limited information.
• Are rarely checked – or changed!
• Drive our behavior.
• Can be - WRONG!
The Kids Won’t Work, andThe “Old Timers” Won’t Change!
Assumptions: Baby Boomers are making key decisions
Baby Boomers are Team-OrientedBaby Boomers will Create Teams, andGen-Xers will hate working on a team!
Study #1Six Companies400+ ParticipantsMeasured: Team Values and Team Skills
Study #2300+ ParticipantsStudentsIndividualism vs. Collectivism
While Xers value teamwork significantly more than Boomers, they are also more self-reliant and see a positive relationship between supporting
personal goals and those of the group.
FINDINGS
Boomers had Vietnam and the draft;
Xers did not.
Working moms were not the norm for Boomers.
Xers were this country’s first true “latch-key” generation.
Boomers were loyal to company.
Xers watched parents get down-sized and right-sized out of a job.
Boomers learned to respect legitimate authority, but found a paradox; legitimate authority was not always worthy of respect.
Xers respect those who “walk their talk.”
Boomers live to work.
Xers work to live.
Boomers put family first by working hard and providing nice things.
Xers put family first by being there. Period.
• Boomers expect to be respected because they are the boss. Xers will not give respect for position alone.
• Boomers put work first; long hours and time away from family. Xers put family first, and friends; will change jobs to get more leisure time if necessary.
• Boomers followed their parents’ cradle to grave approach to work. Xers begin to panic after three years in a company.
• Boomers want Xers to pay their dues. Xers want to be rewarded for their capabilities – NOW!
• Boomers want to work forever. Xers want to work only whatever time is necessary to get the job done, to their own standards.
• Collaborative work environment.
• Interesting work content.
• Opportunities to develop skills.
• Compensation and rewards based on effort.
• Egalitarian organizational culture.
• Positive working relationships with managers and co-workers.
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