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Page 1: Emotional Intelligence and Generational Differences
Page 2: Emotional Intelligence and Generational Differences
Page 3: Emotional Intelligence and Generational Differences

The ability to use your emotions in a positive and constructive way in

relationships with others.

Page 4: Emotional Intelligence and Generational Differences

Past

Events

Emotions

Thoughts

justifying

emotions, Worry

ing, Rememberi

ng the

emotions…

Cycle of emotions and thoughts

Page 5: Emotional Intelligence and Generational Differences
Page 6: Emotional Intelligence and Generational Differences
Page 7: Emotional Intelligence and Generational Differences

• Perspective on Work

• Communication

• Reliance

• Work Ethic

• Focus

• Technology

• Entitlement

• Perspective on the Future

Page 8: Emotional Intelligence and Generational Differences

GENERATION X

BABY BOOMERS

MILLENNIALS

TRADITIONALISTS

Page 9: Emotional Intelligence and Generational Differences

He wants

feedback?

Do your job!

Get a Life!

They have no

work ethic!

I’ll be with you

after I get

off my cell!It’s 5:00 …

I’m out of

here!

You don’t have

the Internet?

Page 10: Emotional Intelligence and Generational Differences

GENERATION X

BABY BOOMERS

MILLENNIALS

TRADITIONALISTS

800.468.2612 or [email protected]

Page 11: Emotional Intelligence and Generational Differences

• 2001-Present - New Silent Generation or Generation Z

• 1980-2000 - Millennials or Generation Y

• 1965-1979 - Generation X

• 1946-1964 - Baby Boomers

• 1925-1945 - Silent Generation

• 1900-1924 - G.I. Generation

Page 12: Emotional Intelligence and Generational Differences

Traditionalists

(pre-1946)

Baby Boomers

(1946-1964)

Generation X

(1964-1979)

Millennials

(1980-2000)

Page 13: Emotional Intelligence and Generational Differences

10%

40%

45%

5%

Millenials

Gen-X

Baby Boomers

Traditionalists

Page 14: Emotional Intelligence and Generational Differences

• BLS – 13% of American workers are over 55, and that number will increase by 20% by 2015.

• Percentage of workers aged 25-35 continues to decline.

• 60% of Boomers say they expect never to retire completely.

• 76% cited flexible work schedules as “absolutely essential”

Page 15: Emotional Intelligence and Generational Differences

Traditionalists Boomers Xers Millennials

Outlook Practical Optimistic Skeptical Hopeful

Work ethic Dedicated Driven Balanced Determined

View of authority

Respectful Love/hate Unimpressed Polite

Leadership by Hierarchy Consensus CompetencePulling

together

RelationshipsPersonal

Sacrifice

Personal

Gratification

Reluctant to

CommitInclusive

Turnoffs VulgarityPolitical

Incorrectness

Cliché,

HypePromiscuity

Page 16: Emotional Intelligence and Generational Differences
Page 17: Emotional Intelligence and Generational Differences

XERS BOOMERS

Perspective on Work Job Career

Communication Blunt Diplomatic

Authority Unfazed Impressed

Approval Indifferent Seeks Validation

Resources Scarce Abundant

Policies & Procedures Mistrustful Protective

Reliance Self-Reliant Team Oriented

Work Ethic Balanced Driven

Focus Task & Results Relationship & Results

Technology Assimilated Acquired

Entitlement Merit Experience

Perspective on the Future Survival A Better World

Page 18: Emotional Intelligence and Generational Differences

• Are based on limited information.

• Are rarely checked – or changed!

• Drive our behavior.

• Can be - WRONG!

The Kids Won’t Work, andThe “Old Timers” Won’t Change!

Page 19: Emotional Intelligence and Generational Differences

Assumptions: Baby Boomers are making key decisions

Baby Boomers are Team-OrientedBaby Boomers will Create Teams, andGen-Xers will hate working on a team!

Study #1Six Companies400+ ParticipantsMeasured: Team Values and Team Skills

Study #2300+ ParticipantsStudentsIndividualism vs. Collectivism

Page 20: Emotional Intelligence and Generational Differences

While Xers value teamwork significantly more than Boomers, they are also more self-reliant and see a positive relationship between supporting

personal goals and those of the group.

FINDINGS

Page 21: Emotional Intelligence and Generational Differences

Boomers had Vietnam and the draft;

Xers did not.

Working moms were not the norm for Boomers.

Xers were this country’s first true “latch-key” generation.

Boomers were loyal to company.

Xers watched parents get down-sized and right-sized out of a job.

Page 22: Emotional Intelligence and Generational Differences

Boomers learned to respect legitimate authority, but found a paradox; legitimate authority was not always worthy of respect.

Xers respect those who “walk their talk.”

Boomers live to work.

Xers work to live.

Boomers put family first by working hard and providing nice things.

Xers put family first by being there. Period.

Page 23: Emotional Intelligence and Generational Differences

• Boomers expect to be respected because they are the boss. Xers will not give respect for position alone.

• Boomers put work first; long hours and time away from family. Xers put family first, and friends; will change jobs to get more leisure time if necessary.

• Boomers followed their parents’ cradle to grave approach to work. Xers begin to panic after three years in a company.

• Boomers want Xers to pay their dues. Xers want to be rewarded for their capabilities – NOW!

• Boomers want to work forever. Xers want to work only whatever time is necessary to get the job done, to their own standards.

Page 24: Emotional Intelligence and Generational Differences
Page 25: Emotional Intelligence and Generational Differences

• Collaborative work environment.

• Interesting work content.

• Opportunities to develop skills.

• Compensation and rewards based on effort.

• Egalitarian organizational culture.

• Positive working relationships with managers and co-workers.

Page 26: Emotional Intelligence and Generational Differences

800.468.2612 or [email protected]

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