Documents Customer Anger: can (should) we do anything about it? Professor Janet R. McColl-Kennedy Director of....

Slide 1 Customer Anger: can (should) we do anything about it? Professor Janet R. McColl-Kennedy Director of Research Professor of Marketing UQ Business School, University…

Documents Customer Anger: can (should) we do anything about it?

Customer Anger: can (should) we do anything about it? Professor Janet R. McColl-Kennedy Director of Research Professor of Marketing UQ Business School, University of Queensland…