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1. Tom Vari Senior Vice President, Application Delivery Brian Cappellani Chief Technology Officer, Sigma Systems May 22, 2008 Converged Broadband Services Fulfillment…Delivered…

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Business The Cost of Unhappy Customers

1. THE COST OF Unhappy Customers We are living in the age of the empowered customer -- a time when a single Facebook post or tweet can dramatically impact a company. While…