1. Online CommunitiesFor Customer Service© 2010 Alexander Nikolov, CMO, NINETYTEN 2. Positive customer experiences create loyal customersLoyal customers create brand equityBrand…

1. Online CommunitiesFor Customer Service© 2010 Alexander Nikolov, CMO, NINETYTEN 2. Positive customer experiences create loyal customersLoyal customers create brand equityBrand…

1. Unselling Social Media A Customer Love Story© 2010 Alexander Nikolov, CMO, NINETYTEN 2. Hi, I’m Alexander Nikolov. CMO at NinetyTen HULT graduate Started own…

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1.The Association of Business Practitioners UKOffice of Qualifications and Examinations Regulations in England2. It consists of (8) individual business soft skills courses.…

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1. Better Customer Insight Equals Better Interaction Bart De Moor – QuestBack Belgium Increase customer retention with Enterprise Feedback Management 2. About QuestBack…

1. CustomerExperiencePresented by Joey Phuah SY LOGO 2. Customer Experience An interaction between an organization and a customeras perceived through a customer’s conscious…

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