Technology 9 Contact Centre Struggles And How To Overcome Them

1. ON DEMAND WEBINAR: CUSTOMER EXPERIENCE IN THE CONTACT CENTRE Taking your customers off hold and putting their words into action Watch our on-demand Webinar to hear expert…

Documents The Changing Face of the Contact Centre

Slide 1 The Changing Face of the Contact Centre 18th September 2013 How is your contact centre changing? 1950s – first ACD systems emerged to handle central operator enquiries…