1. SpeechAnalytics ByBrittanyDavisandLorriCosentino 1 CSO Insights 2 Hubspot 3 Forrester Companies today are finding that focusing on the customer experience is a powerful…

1. 11/9/2012 2. 100% of customer serviceinteractions will be in thepublic domain 3. Its all about the people‘Agents’, ‘call handlers’ or brand ambassadors?Marketing…

1. Turn unstructured datainto customer intelligence 2. KNOWLEDGESHARECreating an exceptionalcustomer experience.Every customer has a very clear idea of what a good customer…

1. ON DEMAND WEBINAR: CUSTOMER EXPERIENCE IN THE CONTACT CENTRE Taking your customers off hold and putting their words into action Watch our on-demand Webinar to hear expert…

1. Welcome to Today’s Webinar : We will begin at approximately 12noon AEST Strategies for Dramatic Cost Reduction in the Contact Centre 2. © Enghouse Systems Ltd 2011…

1. Strategies for Dramatic Cost Reduction in the Contact Centre John Cray VP, Product Management Enghouse Interactive 2. © Enghouse Systems Ltd 2011 One minute on Enghouse…

Slide 1 1 Moving Forward in the U.S. Customer Service Industry Slide 2 2 2 Source: CWA membership reports and CWA Research Department estimates CWA Is the Customer Service…