As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly important to find ways to gain…

1. on Service Design Patrick Quattlebaum | @ptquattlebaum Presented 18 Sept 2013 in 40 minutes or less 2. Patrick Quattlebaum Managing Director | @ptquattlebaum 3. Why Service…

1. Good afternoon.Patrick T Quattlebaum | @ptquattlebaum 2. Rail Europe Experience MapGuiding Principles People choose rail travel because it isRail booking is only one part…

1. EXPERIENCEAS STRATEGYJamin Hegeman@jaminMarch 31, 2012 |CSPA 2. What is an experience? 2 3. 3 4. 4 5. e experience is more thanthe design of the interface. 5 6. Experience…

Slide 11 Truck Division Forwarding Division Train Organization Slide 2 2 Our History In 1980 the various family firms devoted to transportation merged, and created Nordossola…

Slide 1Progressive rock continued: Jethro Tull …and solo projects: Rick Wakeman and Mike Oldfield (moved to another file) Slide 2 Jethro Tull Henry Jethro William Tull…

Slide 1Writing an Email 1st Year Intermediate 2012-2013 Slide 2 Getting started What could you invite your friend to in an e-mail? How would you start and end a letter to:…

Slide 1 FORUM THIS WEEK TOPIC: KEEPING YOURSELF SAFE DATE: 24.06.13 Slide 2 Slide 3 Slide 4 When crossing the street look both ways for and listen for a car. Always LISTEN,…