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Documents Service Design Methods

1. Design Methods forSynthesis & IdeationService Jam LA 2013 // Christina Tran 2. SERVICE DESIGN METHODSDoing, not talking.Showing, not telling.Processes, not artifacts.…

Documents Why You Need a Service Experience Architecture (SEA) Practice

1. Good afternoon.Patrick T Quattlebaum | @ptquattlebaum 2. Rail Europe Experience MapGuiding Principles People choose rail travel because it isRail booking is only one part…

Design Mobile and the changing face of retail

1. THE  FUTURE  OF  MOBILE  RETAILTowards  mul,-­‐device  retail  strategiesDr  Rod  Farmer  (@rodfarmer),  Melbourne  Spring  Fashion  Week  Business  Series.…

Business Experienceasstrategy 120401224024-phpapp01

1. EXPERIENCEAS STRATEGYJamin Hegeman@jaminMarch 31, 2012 |CSPA 2. What is an experience? 2 3. 3 4. 4 5. e experience is more thanthe design of the interface. 5 6. Experience…

Design Crash Course: Service Design Methods for Synthesis & Ideation

1. Design Methods forSynthesis & IdeationService Jam LA 2013 // Christina Tran 2. SERVICE DESIGN METHODSDoing, not talking.Showing, not telling.Processes, not artifacts.…

Documents Enterprise Thinking: How to do Business Better, Faster and Cheaper

Slide 0 Enterprise Thinking: How to do Business Better, Faster and Cheaper SPCS, NYU - Spring 2011 with David A. Goldsmith Student: MA, Marketing Manager at Overview of my…