Best practices for approaching Customer Journey Mapping activities.

slides from a joe gerstandt presentation on authenticity

Is your business starting to feel more like an IT service provider than anything else? Have the needs of your people, business, and customers taken a back seat to huge tech…

From tips for young salespeople to how to go from salesperson to sales manager, we've got over 30 tips from top sales experts in this free presentation. Learn more sales…

RESEARCH ANALYZING 1.7 MILLION CASES OF AWARD-WINNING WORK ACROSS ALL INDUSTRIES, POSITIONS, AND PAY-GRADES, PROVES GREAT WORK IS A PRODUCT OF 5 ACTIVITIES PEOPLE DO, AND…

My presentation from the 2014 Authority Intensive in Denver in which I shared my story and identified 6 principles that have been part of building the business that I have…

This was one of my talks for Master of Account Planning in Valencia past June.

Social Business in the enterprise, How to work with social technology internally and externally, Ingredients, Recipes, and case examples. It's part of a bigger handbook…

90% of our people would recommend IHG as a place to work. Find out what makes our culture so special and the rule we live by.