Tag: customer needs

Documents tagged

social media complaints

Business why any company should use social media?

1. why any companyshould use social media?july 2009by Brieuc Saffré 2. thethe 1. traditionnal / social mediaeraerawhat you can do with 2.social mediawhat’s 3.coming with…

Business AMA B2B SIG 1-20- 09

1. BLOGGINGAND BEYOND:B2B SOCIAL MEDIA AMA B2B SIG January 20, 2009 2. Web 2.0 overview Is it important for B2B? Guidelines and applications Case studies Key takeaways Today’s…

Business Social Media overview

1. SOCIAL MEDIA FOR DUBLIN 11/5/08 2. Web 2.0 overview Why is it important? Guidelines and applications Case studies Key takeaways TODAY’S DISCUSSION 3. 4. 18% 25% 12%…

Business Managing Crises Online: Consumer & Company Perspectives

1. Managing Crises Online Consumer & Company Perspectives Mark Graham, RIGHTSLEEVE.COM Greg Hounslow, WestJet 2. #ci4sm @westjet @rightsleeve 3. Mark chose to communicate…

Documents Social Media: It's Still About the Content

Social Media: Social Media: It’s (Still) All About Your Content It’s (Still) All About Your Content July 2012 1 Social Media: Introduction It’s (Still) All About Your…

Business A Comprehensive Approach to Managing Social Media Risk and Compliance

A Comprehensive Approach to Managing Social Media Risk and Compliance 1 2 Steve Culp Senior Managing Director Accenture Finance & Risk Services SOCIAL MEDIA HAS GROWN…

Education Crm c 8_pgdm_2013-15

1. Customer Relationship Management at Group 8 Section C 2. About Amazon.com O Amazon was the most trusted company in US according to Harris Poll in 2013 O 24th in the Forbes…

Documents ora-rightnow-whitepaper-12-10719-1882784

2012 CX Index Report Europe Why Customer âSatisfactionâ is No Longer Good Enough Why customer âsatisfactionâ is no longer good enough CONTENTS Executive summary Page…