1. 12 Leading Brands & Visionaries Explore the Elements of Great Social Programs The Social Experience 2. 2  | The Social Experience Features  Great Social Experiences…

1. Social Media Monitoring and Analyticsfor Customer CareHugo ZaragozaFounder & Director of Websays. 2. “slow” revolution in customer care…Decision makers…•…

1. Nigel Blackwell IT Manager @nigelblackwell mobro.co/nigelblackwellRyan Smith Digital Marketing Manager @ryahmic mobro.co/ryahmic 2. Royal Canin at a glance Sustainable…

1. Guy Stephens London, 5 thOctober 2011 Chinwag: When customer service goes social 2. … global conversation... "A powerful global conversation has begun. Through…

1. Customers turn to Facebook as a major customer service channel Facebook.com/conversocial @conversocial Julian Johns VP of EMEA @JJ_Conversocial 2. Conversocial is a cloud…

1. Dennis Stoutenburgh | [email protected] Larry Hill | [email protected] WHITEBOXSOCIAL.COM | @WHITEBOXSOCIAL Measuring and Executing on What Matters Maximizing…

1. Smarter Social Marketing Neil Morgan, CMO @neil_morgan [email protected] 2. Our vision is that brands will connect with their consumers in the most social way possible……

1.Valentine’s Day 2014 Campaign Case Study 2. Introduction Ferns N Petals is a leading Indian florist and gifting portal. With over 180 outlets in 72 cities nationwide…

1.How to manage and optimize your Facebook presence presented by Luca Benini, VP Sales EMEA @lucaben1n1 @socialbakers 2. Socialbakers is the worldwide standard for the way…

1.social data at work Michael Lummus2. MARKETING CHALLENGES AND OPPORTUNITIESpurchase, and behavioral data to inform better audience selection and a coordinated campaign…