Transform to the power of digital COMPETITIVE ADVANTAGE OF DIGITAL TRANSFORMATION & SOCIAL CRM Martin Hack Head of Salesforce.com at Capgemini Consulting D/A/CH Hannover,…

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Slide 1 Za Social: How brands can enhance CRM using social apps 27th January 2011 What is Social CRM ? Social CRM âSocial CRM represent the continuing journey by organizations…

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PowerPoint Presentation 2012: Customer Engagement Time Social CRM, Social Business Matures THE ERA OF CUSTOMER ENGAGEMENT BEGINS As the Era of the Social Customer Ends 3…

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Slide 1 Social Customer Relationship Management (sCRM) Presented by: Ken Tucker July 2013 Where to check all of your messages? What is CRM? ⢠Contact Management ⢠Opportunity…