Documents IT Service Management 2011 -IBM [email protected].

Slide 1IT Service Management 2011 -IBM [email protected] Slide 2 Chapter 2 Service Strategy Slide 3 Tivoli Software CIO Service Management Life Cycle Service Strategy…

Documents Service Strategy. Learning Objectives ä ä Formulate a strategic service vision. ä ä Discuss the....

Slide 1Service Strategy Slide 2 Learning Objectives ä ä Formulate a strategic service vision. ä ä Discuss the competitive environment of services. ä ä Describe how…

Documents Chapter 3 Service Strategy. Learning Objectives 1. 1. Formulate a strategic service vision. 2. 2....

Slide 1 Chapter 3 Service Strategy Slide 2 Learning Objectives 1. 1. Formulate a strategic service vision. 2. 2. Discuss the competitive environment of services. 3. 3. Describe…