Slide 1IT Service Management 2011 -IBM [email protected] Slide 2 Chapter 2 Service Strategy Slide 3 Tivoli Software CIO Service Management Life Cycle Service Strategy…
1. Best Practice insights Focus on: itiL® service strategy 2. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered…
ITpreneurs™ Service Management INSTRUCTOR GUIDE Service Strategy release 3.2.0 ITIL® Intermediate Sa mp le Ma ter ial - N ot for R ep rin t www.ITpreneurs.com Copyright…