1. The ITIL Service Management Lifecycle January 18, 2013Presented byJim WrightIndependent Training ConsultantIT Service Management – ITIL Overview 1 2. What Is ITIL? …

1. ISO 20000 Standard Implementation – Overview 2. Executive Summary ISO 20000 Standard is available to IT Service Provider Organizations to demonstrate there level of…

1. When Do You Know Your ITIL Implementation is Successful ? An Exploratory Study on Critical Success Factors M. Banu Yoba& Istanbul Technical University,Faculty of Management…

1. Delivering clinical research to make patients, and the NHS, better Is ‘Open Data’ the next ‘Big Data’ and if it is, how do we do it securely? Richard Corbridge…

1. Innovise ESM Andrew Szlachetko BDM NMS Practice Dave Warnock Principal Consultant 2. Innovise ESM - Facts • Part of Innovise group of companies • 200 people; £15M…

www.allgeier.com Company Presentation July 2015 www.allgeier.com Agenda 2 Allgeier at a glance Full-service approach and comprehensive portfolio Fast-growing technologies…

Slide 1 Project and Service Management Office Computing and Information Technology IT Service Management (ITSM) Essentials March 9 – 14, 2007 ITIL Foundation Slide 2 Project…

Slide 1 DOCUMENT #:GSC15-PLEN-47r1 FOR:Presentation or Information SOURCE:CCSA AGENDA ITEM:6.9 CONTACT(S):[email protected] CCSA Standardization activities on ICT Management…

1 ISO/IEC 20000 â IT Service Management - Benefits and Requirements for Service Providers and Customers Authors Ralf Buchsein, Manager, KESS DV-Beratung GmbH Klaus Dettmer,…

IT Service Management (ITSM) IT Service Management (ITSM) ITIL\ITSM Overview ITIL Framework What is ITIL? ITIL = Information Technology Infrastructure Library A set of best…