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A Maturity model for Implementing ITIL (Relatório da Disciplina de Projecto de Dissertação) Rúben Pereira Orientador: Miguel Mira da Silva MEIC Alameda, Intsituto Superior…
1. When Do You Know Your ITIL Implementation is Successful ? An Exploratory Study on Critical Success Factors M. Banu Yoba& Istanbul Technical University,Faculty of Management…